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People Care Application Support Specialist (fixed term)

People Care Application Support Specialist (fixed term)

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category HR Group
  • Relocation available No
  • Job type Professionals
  • Job code 147383BR
  • Experience level Entry
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Job summary

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our P&C Services & Solutions Team and advance your career as a

People Care Application Support Specialist
(Fixed-term opportunity, end date: August 2024)

P&C Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised P&C Services for bp from a number of geographical delivery centres as appropriate for bp’s footprint. P&C Services are the first point of contact for People and Culture related matters; the team is a policy and process expert, dedicated to delivering the best customer experience.

In this role You will:
  • Providing 1st and 2nd level support for all people and culture applications and data interfaces via our customer relationship management tool, being responsible for in-depth analysis, diagnosis, troubleshooting and providing solutions to issues. Examples of issues may include: interface errors, login/access issues, password resets, online course errors etc.
  • Applying specialized technical skills to analyse complex issues involving several platforms and data integrations
  • Creating, updating, triaging and/or resolving cases according to our quality and services commitment.
  • Engaging with the relevant teams and managing cases through to resolution.
  • Recording, analysing and managing incidents in line with our service commitment and incident management processes, escalating where appropriate.
  • Proactively seeking advice from the application support senior analyst /lead on unclear processes.
  • Collaborating with people care teams globally.
  • Maintaining good working relationships with people and culture teams, IT&S, solutions and external service providers.
  • Evaluating trends and delivering regular updates to leads
  • Participating in technology release management testing
  • Contributing to and executing continuous improvement initiatives

We have the following requirements:
  • University degree
  • Proficiency in English
  • 1 year of meaningful experience in an HR shared services, CSR, or technical support environment is preferable, fresh graduates are also welcome
  • Digital application troubleshooting experience
  • Experience working with customer relationship management tools to communicate resolution and manage incidents
  • Exposure to HR processes and systems or equivalent
  • Problem-solving skills demonstrated through experience in case management
  • Strong systems and computer skills
  • Foundational knowledge of Microsoft 365, CRM tools, and cloud-based HR systems

At bp, we provide the following environment & benefits to you:
  • Different bonus opportunities based on performance, a wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days/week, based on team agreement
  • Opportunity to build up long-term career path and develop your skills with a wide range of learning options
  • Family-friendly workplace e.g.: Extended paternity leave, Mother-baby room
  • Employees’ well-being programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most attractive employer 2021 and 2022 Awards, based on the PwC annual research. Come and join us!

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