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Premium Account CSR - fixed term

Premium Account CSR - fixed term

  • Location Hungary - Csongrád - Szeged
  • Travel required No
  • Job category Business Support Group
  • Relocation available Negotiable
  • Job type Professionals
  • Job code 132323BR
  • Experience level Intermediate
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Job summary

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a Premium Account CSR!
In this role You will:
  • Serve as a single point of contact to the BP Lubricants Premium Customers and Sales Team
  • Establish informed & engaged customer relationships to maximize the customer experience across the Order Management Process and ensure delivery of Premium Services
  • Perform proactive account management through laid out operational rigor that includes the review of daily reporting and prioritization through research and problem solving as required to ensure efficient and timely order management
  • Influence customers to comply with order management guidelines
  • Effectively manage and respond to customer order escalations by working with key stakeholders to get to a positive resolution
  • Manage & effectively respond to Premium Account inquiries
  • Assist and lead on issues related to order requirements, pricing, quantity or shipment discrepancies, etc
We have the following requirements:
  • Bachelors degree or equivalent experience of about 24 months in customer services is an advantage
  • Experience with Key Account Management is an advantage
  • Fluent English knowledge
  • Working in shifts (2 weeks morning shift, 2 weeks afternoon shift)
  • Experience using SAP
  • Strong knowledge of Order-to-Cash
  • Ability to make effective decisions
  • Excellent written/oral communication skills
  • Strong time management, organisation and solving skills
  • Highly motivated, self-reliant and proactive mindset
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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