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Procurement Helpdesk Senior Analyst with German (fix term)

Procurement Helpdesk Senior Analyst with German (fix term)

  • Location Hungary - Szeged
  • Travel required No travel is expected with this role
  • Job category Procurement & Supply Chain Management Group
  • Relocation available Relocation may be negotiable for this role
  • Job type Professionals
  • Job code RQ080967
  • Experience level Intermediate
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Job summary

Entity:

Finance


Job Family Group:

Procurement & Supply Chain Management Group


Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

GBS Procurement is integral to building bp's distinctive capabilities and enhancing the procurement processes. In order to achieve this, they are collaborating with segment category teams to effectively build, segment and manage the third-party supply chains. They are building the next generation of category management; sourcing and digital capability in line with bp’s defined functional vision and location strategy.

Join our Procurement Team and advance your career as a

PROCUREMENT HELPDESK SENIOR ANALYST with German (fix term)

In this role You will:

  • Handle all incoming calls/emails/tickets
  • Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
  • Provide training in relation to S2P knowledge to users
  • To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails
  • Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp
  • Champion the use of GBS Procurement and Supplier Management processes and tools to ensure Operational Excellence and improve overall Business performance
  • Timely and relevant customer feedback and status update
  • Challenge current process and performance practices, proposing and delivering enhancements to process & KPI’s to meet the ongoing requirements of the GBS Leadership Team
  • Conduct daily checks to avoid duplications in logging of calls, emails & tickets
  • Check for accuracy of the details logged
  • Analyse the contents of the tickets and assign it the relevant resolver group
  • Ensure that all tickets are closed accurately, whilst adhering to processes at all times
  • Participate in continuous improvement initiatives by proposing system and process enhancements

What You need to be successful:

  • Bachelor’s Degree in Management, Business, Finance, Accounting, or related field
  • Minimum 5-8 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management and processes
  • Fluent in English and German (written and oral) languages
  • Strong communication skills
  • Experience working in a large and multi-cultural team
  • Strong understanding of procurement and general accounting practices
  • Proficient in PSCM applications including ARIBA, SAP and Salesforce 

At bp, we provide the following environment & benefits to you:
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!


Travel Requirement

No travel is expected with this role


Relocation Assistance:

Relocation may be negotiable for this role


Remote Type:

This position is a hybrid of office/remote working


Skills:

Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management


Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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