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RKAM Customer Service Representative - German (Maternity Cover)

RKAM Customer Service Representative - German (Maternity Cover)

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 126566BR
  • Experience level Intermediate
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Job summary

From 1 September, Hungary has closed its border to most foreign nationals due to the coronavirus pandemic and foreign nationals may be allowed entry only in very limited circumstances.
Please note this job requires onsite presence and we will consider your applications based on the applicable travel rules to Hungary. Please still complete your application, we want to make sure we have your details for when we are through this period.

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Global Business Services function Team and advance your career as an

RKAM Customer Service Representative - German!
(Maternity Cover)

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:
  • Take ownership and resolve escalated telephone and written customer issues.
  • Proactively monitors, controls the Regional, Global and Strategic Accounts and investigates any potential issue to ensure operational excellence
  • Escalate activities that are not actioned by assignees
  • Account set-up, allocation and delivery issues
  • Order processing and order fulfilment
  • Sales order tracking
  • Resolve technical queries, issues with e-ordering
  • Monitor supply outages and react accordingly for incoming and existing orders
  • Complaint resolution, identification and management of complaint root causes
  • Support the implementation Quality Management Standards included OMS and 8D reports
  • Contribution to the internal – and external (customer) audits
  • Participate in the LBM Process (Lubes Business Management), sales planning and annual budget forecast
  • Understand, track and apply in the daily work the customer specific requirements (CSR)
  • Ensure right customer master data with the responsible O2C teams and with Accenture
  • Effective cash collection and monitoring of customers’ account
  • Support attending customer’s tenders with preparing all supporting materials
  • Dealing with customers’ accounts and active contribution to keep these fully reconciled (work closely with internal O2C teams and with Accenture)
  • Transactional Pricing with applying various pricing models (COGS+, Index based pricing, Castrol Waterfall)

We have the following requirements:
  • Bachelors degree or equivalent
  • Fluency in German and English is required
  • 3+ years’ experience in customer services, in a telephone environment
  • Business Service Center environment is requirement
  • Experience with Key Account Management is an advantage
  • Must demonstrate an excellence understanding of customers’ needs
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Strong understanding of end to end order to cash process included customer specific requirements
  • Strong time management, organisation and solving skills
  • Highly motivated, self-reliant and proactive mindset
  • Experience using SAP and/or Siebel and MS Office application
  • Senior stakeholder management skills

At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement


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