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Retail Operations Change Coach - WA

Retail Operations Change Coach - WA

  • Location United States of America - Washington - Renton, United States of America - Washington - Kirkland
  • Travel required Up to 75% travel should be expected with this role
  • Job category Retail Group
  • Relocation available This role is not eligible for relocation
  • Job type Professionals
  • Job code RQ072639
  • Experience level Intermediate
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Job summary


Customers & Products

Job Family Group:

Retail Group

Job Description:

The Transformational Operations Coordinator is responsible for leading all aspects of a particular store’s processes during its assigned Conversion Plan (CP) and coaching the Region Manager (RM) and their store Team Members (TMs) along a conversion timeline - up to 16 weeks prior to the store conversion to 8 weeks post conversion for all changes in operations programs, processes, systems, and company initiatives. They will also be responsible for partnering with the RM & General Manager (GM) to transition ownership and accountability for delivering consistent execution, and for updating and maintaining all conversion process documentation and reporting.   The Transformational Operations Coordinator will also support innovation, technology, and program pilots, projects, and implementations.   The role holder will be a source of subject matter expertise and mentoring for all things retail operations.  They will provide leadership, mentorship, and help to deliver the plan for the ROO.

Crucial Job Functions (Responsible to)

  • Successful transition of ownership and accountability for delivering consistent execution of change, improvement, or company initiative to RM/GM with overall accountability for stores successful conversion and proficiency
  • Mentor store teams on specific standards and accurate process and procedure to establish the vital fields to sustain execution and performance
  • Complete assessments throughout the conversion timeline in order to ensure change management and training & development needs are identified and addressed during all conversion phases
  • Ensure development of action plans by Store Operations to prioritize and address areas that need improvement and issues that need to be addressed that were identified during assessments
  • Direct store readiness assessments, training, and initiative implementation activities
  • Ensure accurate tools and reporting are being developed and applied pre, during and post conversion to sustain results for all initiatives
  • Communicate initiative implementation plans, programs, and strategies. Liaison between Store Operations and SSC cross-functional teams during assigned stores/regions conversion
  • Schedule, facilitate, and lead all aspects of any in-store and/or out-of-store training needed for RM, GM, SM, and store team as part of the Conversion Process, including assessments
  • Support the store team up to 8 weeks post conversion to ensure proficiency, completing post conversion assessments to complete the project closure process
  • Ensure all vital and/or required documents, tools and programs needed to implement post conversion have been updated to reflect current expectations
  • Perform other duties as assigned


  • Demonstrates strong understanding of operational processes & procedures
  • Demonstrates change management execution experience
  • Well organized and proven time management skills
  • Ability to work independently and in cross-functional groups
  • Strong written and verbal skills
  • Ability to communicate effectively at all field levels – Ops leadership and with store TMs by using active listening principles
  • Strong collaborative problem solving skills
  • Selecting and using training/instructional methods and procedures appropriate for the situation


  • Completion of Leadership Development Readiness (LDR) or another development program preferred
  • Effective training and mentor skills around Strategic Initiatives
  • Ability to master a process or system quickly to become a subject matter authority
  • Validated practice of understanding in a similar role, or with exposure to a similar system, process or methodology, a plus
  • Understanding of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Equipment/Special Expertise

  • Proficient in Microsoft Word, Outlook, Excel, PowerPoint
  • Proficient in overall Store Operations processes, procedures, and practices
  • New systems and technology quick adoption a requirement

Required or Preferred Abilities, Qualifications/Certifications

  • Application of deductive reasoning general rules
  • High Potential GM or store support TM ready for their next role
  • Primary subject matter authority during any conversion working directly with store leadership and RM
  • Project liaison between field and SSC serving as the point of contact to funnel information between both
  • Point of contact on the ground for any 3rd party/vendor support vital for the project

How much do we pay? $85,000-$95,000 *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. 
This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full times employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays.  You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at benefits@bp. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more at benefits@bp.
We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits may include a pension for eligible employees. You may learn more about our generous benefits at benefits@bp.
As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability.  You may learn more about our generous benefits at benefits@bp.

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote


Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous improvement, Continuous Learning, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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