Retail Systems Operations Specialist

Job summary

Grade IResponsible for supporting retail operations through providing end-to-end support of operational excellence activities, including development, maintenance and deployment of procedures and tools, providing insight into performance data and supporting agreed initiatives designed to ensure compliance to legislation and achieve optimal operations.

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join us and advance your career as a
Retail System Operational Specialist

In our current retail business there will be more and more focus on digitalization. This causes more attention to support our sites to run a smooth day to day business and implement new digital initiatives or continuous improvements.
You will be Responsible for supporting digital retail operations initiatives and projects that need local support. Ensuring fully day to day functional, operational and financial retail site and related systems.

Join us and make a difference by:

• Working as a part of the site support within mobility and convenience team, to support the retail business operations, digital and projects Create accounting and operational impact assessment for new projects or initiatives;
• Assisting and supporting operational issues within the retail or Retail Operations areas. Support in all phases and sprints of NL retail system projects and initiatives;
• Liaising with other projects as required, ensure integrated approach from user perspective; Manage specific business and IT risks and define mitigation plans together with the operations response lead; Ensure compliance to bp governance, Business Continuity Plan, HSSE, etc. ;
• Business Case creation and Benefits Manager / Owners identification;
• Managing test, training and implementation within the business of new applications;
• Ensuring engagement, buy-in and support from relevant stakeholders;
• Delivering projects in agreed time and quality;
• Being responsible for escalations of retail business IT related topics Ensuring strong customer focus and supporting site staff to reach this goal.

We have the following requirements:

• Minimum relevant bachelor degree Knowledge and/or experience in EV or other capabilities to reach our climate neutral targets will be an added advantage;
• Fluent Dutch & English (written and verbal);
• Excellent knowledge of retail IT processes;
• Strong knowledge of Fuels business processes and requirements; Experience in dealing with multiple functions B2C Finance area;
• Strong analytical and excel skills, wide ERP knowledge;
• Self-starter with the ability to find solutions accepted by business and I&E or other stakeholders;
• Experience in projects especially requirement definition and test procedures; Strong communication skills with the ability to explain complex solutions to all participants of projects and the capacity to negotiate;
• Above-average commitment connected with the ability to work under pressure;
• Strong team-player;
• Willingness to work at our bp Rotterdam Europoort office. We support working from home but like you to be in the office 3 days a week or at site.