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Sales Support Specialist - China

Sales Support Specialist - China

  • Location China - Central - Shanghai
  • Travel required Negligible travel
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 131319BR
  • Experience level Entry
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Job summary

Responsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.

Job Purpose

The sales support specialist not only provides operational support but acts as an effective link between sales, marketing and operations teams for driving initiatives and programs in market. This role plays a meaningful role in co-ordinating activities and driving interventions within the sales team - including effective use of digital solutions, supporting local analytics and insights based on the MI eco-system and supporting local interventions and programs planned by sales - allowing the team to focus on sales activities.

Key Accountabilities

  • Work with sales team and partners to complete offer developed by customer offer team including (Sales campaign, marketing event, new product launch, new incentive scheme, and other offer elements)
  • Understand customers' (direct account and workshop) requirements and feedback on efficiency of offer to further improve and enhance the offer pack
  • Process document to support detail execution of offer and ensure all compliance element.

Key Requirements

  • University degree or equivalent desirable.
  • Sales experience in relevant channel/Market.

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