Grade G Responsible for delivering strategy architecture and planning activities for the specialism, supporting related operating practices and processes and effective implementation of relevant standards, liaising with stakeholders and providing advanced knowledge and advice to support wider business goals. Specialisms: Segment Architecture; Enterprise Architecture; Solution Architecture; Strategy.
Architecture solves big complex challenges with our data and technology expertise to help bp advance a lower carbon future. We collaboratively work together to meet our customer’s needs. Architects connect all the digital disciplines and the consumers and procurers of technology, to create an integrated, flexible, effective digital architecture for bp.
Salesforce CRM architect is a new role in the Digital Customer and Markets (DCM) team, where we deliver digital solutions to engage with our customers, create efficiencies and support new business whilst making use of the Salesforce ecosystem.
Team: You directly influence how different products design, build customer relationship management capabilities on the Salesforce technology stack. You will not just lead, but you will "do".
Architecture: You understand the full Salesforce stack and can apply these directly to business requirements when architectures are defined. You can set principles/guidance for teams and act as a member of the Design Governance team across the Salesforce CRM capabilities.
Relationships: You will understand the needs of the different parts of our business, product teams, and our key technology ecosystems that interact with Salesforce, building strong relationships both inside and outside of bp. You will serve as a key link between the Salesforce Platform and Product teams. You will influence roadmaps across for product teams both working with the external vendor and within bp’s internal team.
Technology: You have a passion for understanding and learning. You will bring good hands-on skills in architecting, designing, and building application and services on the Salesforce platform.
Evangelist: You will be the Salesforce platform evangelist for DCM, selling the different opportunities that can help us build a seamless customer experience across our core technology stacks.
Safety and Compliance: Safety of our people and our customers is our highest priority. We will advocate and help ensure our architectures, designs and processes enhance a culture of operational safety and improve our digital security.
A Bachelor's (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics, hard science, or equivalent work experience.
Overall 14+ years and 7+ years hands on experience in architecture, design, and deployment of industry leading customer centric products on Salesforce and related technologies.
2 or more projects leading Salesforce implementation at an Enterprise level with integration to other enterprise systems Oracle, SAP, Workday etc.
Participation in each phase of full Salesforce.com lifecycle implementations
In-depth understanding of the capabilities and constraints of Salesforce offerings. You accomplish exceptional delivery outcomes in a respectful and supportive way.
Proven experience in developing technology strategy for CRM capabilities that span beyond Salesforce.
Strong technical foundation: advanced structured programming (APEX, Force.com, Java), relational database concepts and structures, structured system analysis and design methods.
A clear grasp of software development and design thinking in an agile environment. You understand and advocate continuous delivery pipelines and DevOps. Hands on experience in delivery using CI/CD pipelines.
Solution architecture experience in building out digital capabilities beyond the core stack for Marketing, Sales or Service areas is a big plus.
Salesforce CRM architect is a new role in the Digital Customer and Markets (DCM) team, where we deliver digital solutions to engage with our customers, create efficiencies and support new business whilst making use of the Salesforce ecosystem