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Salesforce Solution Manager

Salesforce Solution Manager

  • Location Hungary - Budapest
  • Travel required Some travel may be required with this role, this is negotiable
  • Job category Business Support Group
  • Relocation available Relocation may be negotiable for this role
  • Job type Professionals
  • Job code RQ072772
  • Experience level Senior
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Job summary



Job Family Group:

Business Support Group

Job Summary:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Job Description:

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Digital Solutions Team and advance your career as a

Salesforce Solution Manager

Digital Solutions combines various processes ranging from global transformation delivery, project and programme portfolio management, change management, template, business process management, automation centre of excellence, global data management and others.

In this role You will:

  • Be the authority on template solutions within the functional area and participate in design authorities
  • Understand business requirements and sophisticated business processes and scenarios and translate these into a simplified set of requirements for which solutions can be investigated
  • Design global standard solutions to meet business needs
  • Explain concepts and solutions to technical and non-technical collaborators
  • Prepare, review and/or approve functional specifications for solution design
  • Lead the preparation, structure, and delivery of presentation materials for template familiarisation, template fit-gap, solution design, user training and team knowledge sharing
  • Lead template fit gap and user training sessions
  • Provide expertise and constructive feedback to peer’s design work
  • Identify, analyse, and delineate problems
  • Investigate and resolve solution incidents and conduct root cause analysis
  • Share a point of view for designs that multi-functional areas in order to achieve end to end solutions that meet our customers' needs
  • Advise others on integration considerations for interfaces coming from external systems
  • Review and signoff cross-system cutover plans and integration testing scenarios
  • Provide testing scenarios for new designs or changes to design to ensure the solution is robust
  • Understand, adopt, and embrace agile principles and agile ways of working
  • Act as Solution Integration Lead for specific projects, providing support to the project teams and their interaction and solution needs with the rest of the solutions team
  • Work with individuals to set performance goals and regularly check-in on goal progress
  • Schedule regular 1:1 catch-ups with team members and provide support and mentoring when needed
  • Discuss career aspirations with team members and ensure everyone has a development plan with focus areas identified, including training needs and stretch assignments

What You will need to be successful:

  • Expertise in Salesforce, specifically service cloud functionality and configuration
  • Knowledge of the Genesys cloud platform specifically around voice and non-voice routing
  • Salesforce Administrator and Service Cloud Consultant certifications as a minimum
  • Good knowledge of Order to Cash, customer and interaction management
  • Knowledge of operational management and operational reporting, business Reporting or Segment MI processes
  • Extensive experience with systems and process design
  • Solid grasp of systems deployment activities
  • Experience working in a multi-national organisation
  • Experience of Agile ways of working 
  • Passion and experience in capturing business requirements and improving processes and systems
  • General understanding of systems deployment activities
  • Ability to work and collaborate within a virtually distributed team environment
  • Ability to prioritise effectively for yourself and the team
  • Ability to learn and be the authority on template solutions
  • Ability to formulate and solve problems
  • Ability to build strong relationships with business stakeholders, technical teams and delivery teams

At bp, we provide the following environment & benefits to you:

  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 3 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working


Agility core practices, Analytical Thinking, Collaboration, Commercial acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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