Job summary
Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a
Senior Business Support Representative (Fixed term)
Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:
- Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.
- Interact with partners in a professional, friendly and efficient manner and call out concerns about meeting service levels or deadlines.
- Establish and foster strong business relationships with relevant collaborators and internal business partners.
- Drive, supervise and review customer service operations for customers and business
- Proactively resolve customer and business issues
- Support Team Leads through the blocking issues of critical operational / commercial and performance issues
- Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times
- Develop and maintain a professional working relationship with internal and external partners to achieve individual, team and organisational targets.
- Support and maintain key business databases and contract management tools end-to-end in an efficient way without supervision.
- Support and manage contract related changes and financials in a sophisticated level (key commercial activities, monthly reconciliations and reporting for the business)
- Manage accruals and reconciliations at month-end and year-end close for the business commercial processes and align with the finance team
What You will need to be successful:
- Proficiency in English language
- Proven experience in a customer/business support role
- High understanding of the business requirements and strategy
- High level of proficiency in Microsoft Packages (Excel & Word) and intermediate level skills in CRM systems/applications
- Strong stakeholder and communication management skills
- Excellent written/oral communication skills and ability to build effective working relationships
- Result-oriented personality and capability to overcome obstacles
- Capability to work in a team or individually if required
- Proficiency in systems applications like SAP, ISP and Salesforce
At bp, we provide the following environment & benefits to you:
- Different bonus opportunities based on performance, wide range of cafeteria elements
- Life & health insurance, medical care package
- Flexible working schedule: home office up to 3 days / week, based on team agreement
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!
Travel Requirement
Some travel may be required with this role, this is negotiable
Relocation Assistance:
Relocation may be negotiable for this role
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.