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Senior Clerk II (Warehouse & Logistics)

Senior Clerk II (Warehouse & Logistics)

  • Location Malaysia - Selangor - Pelabuhan Klang
  • Travel required No
  • Job category Procurement & Supply Chain Management Group
  • Relocation available No
  • Job type Professionals
  • Job code 128268BR
  • Experience level Entry
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Job summary

The role to perform delivery scheduling, ensuring the order is fulfilled on timely manner and the truck’s load is not exceeding the legal allowed limits.

Job Purpose
The role to perform delivery scheduling, ensuring the order is fulfilled on timely manner and the truck’s load is not exceeding the legal allowed limits.

Job Accountabilities
Processing orders and ensuring all trip planning is done in the most efficient and effective manner without compromising on the service level and safety to meet customer requirements and IFOT (In full on time)

Sales order processing (SOP)

  • Ensuring orders are processed in a timely manner to meet customer requirements and Supply Chain KPI of In Full and On Time (IFOT).
  • Responsible for effective, economical and fairness in trip planning. Ensuring ILS stock replenishment to break bulk center (BBC) is done accurately and in a timely manner.
  • Ensuring all relevant additional documentation required for a successful delivery to customer is attached, matched and filed for future reference.
  • Responsible to ensure all delivered orders are Load Confirmed in order for HQ to invoice customers.
  • Complies with the Standard Operating Policy, HSSE and DSS policies.
  • Complies with ISO 9001:2000 ISO 14001 and IATF16949 procedures.
Inventory management
  • Ensuring available stocks are transferred to MYBS2302 branch plant to avoid stock out.
  • Responsible to update system stocks upon transaction of products to avoid inventory discrepancy.
  • Coordinates goods return from customers and breakbulk centres.
Transport management
  • Takes roll-call on a daily basis for truck arrival to ensure loading fairness.
  • Responsible to give fair allocation of trips to all assigned trucks.
  • Ensuring truck capacity utilization at above 80%.
  • Responsible to ensure loaded volume do not exceed legally approved capacity for the truck.
  • Ensuring trips are economical.
Reporting
  • Responsible to measure all non-IFOT order lines by providing actual reasoning for improvement purposes.
  • Responsible to coordinate with all break bulk centres in completing IFOT report to measure actual delivery lead-time to customer, and reasons for late delivery.
  • Responsible to fill up the compensation tracking templates for non-economical trips.
  • Ensuring goods return reason is recorded accurately and Goods Return Note (GRN) updated accordingly.
Others
  • Responsible for JDE system integrity in the distribution environment.
  • Provide customer service to customers and attend to Logistics related queries.
  • Performs any other tasks deemed fit as requested by management.
  • To understand and implement Operating management system
  • To comply with Q standard and IATF16949 requirement
Job Requirement(s)
  • STPM / SPM
  • At least 2 years of experience in a logistics distribution environment.
  • Knowledge of JDE or any other similar applications will be an advantage.
  • Knowledge of Microsoft Office applications are essential, especially MS Excel.
  • Knowledge in ISO 9001 & ISO 14001.
  • Basic knowledge of warehouse operations.
  • Good telephone etiquette.
  • Good problem-solving skills - able to develop and employ a variety of approaches to resolve wide-ranging problem.
  • Good planning and coordination skills
  • Good negotiation skills

Job Responsibilities

  • Ensuring orders are processed in a timely manner to meet customer requirements and Supply Chain KPI of In Full and On Time (IFOT).
  • Responsible for effective, economical and fairness in trip planning.
  • Ensuring all relevant additional documentation required for a successful delivery to customer is attached, matched and filed for future reference.
  • Ensuring all Credit Order (CO) for goods return are processed in a timely manner, and recapture new sales order, where applicable.
  • Provide feedback to Sales on delivery enquiries.
  • Resolve any problems / issues that arises from daily delivery operations by sourcing for alternative methods, failing which, to escalate to line manager in a timely manner.
  • Highlight to Sales any delivery complexities that may arise from normal day-to-day delivery operations for improvement purposes e.g. route zone assignment, customer requirements, etc.
  • Complies with the Standard Operating Policy, HSSE and DSS policies.
  • Complies with ISO 9001:2000 ISO 14001 procedures.
  • Responsible to provide Information and gather data for local and Break bulk center to support IFOT measuring
  • Responsible to input accurate data into compensation tracking templates for non-economical trips.
  • Performs any other tasks deemed fit as requested by management

Core Competencies

I. Technical Skills / Experience
  • Knowledge of JDE and Microsoft Office applications are essential (MS Excel)
  • Basic knowledge of warehouse operations.
  • Good telephone etiquette.
  • Good problem solving skills - able to develop and employ a variety of approaches to resolve wide-ranging problem.

II. Behaviours
  • Possess good communication and inter-personal skills
  • Managing time – able to organize and prioritize work load and allocation of resources.
  • Team working - Supportive of team members; demonstrates positive approach to building team spirit; adaptable and flexible in approach.
  • Able to work independently with minimal supervision

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