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Senior Customer Service Representative

Senior Customer Service Representative

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 138202BR
  • Experience level Entry
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Job summary

Grade JResponsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Global Business Services function Team and advance your career as a

Senior Customer Service Representative - German speaking!

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:
  • entering customer orders and following them up
  • managing customer requests and queries
  • logging, assigning, tracking progress of complaints & claims from receipt to completion
  • interacting with customers and stakeholders in a professional, friendly and efficient manner
  • ensuring a smooth invoicing process by setting up the right vendor and master data
  • coordinating the allocated portfolio (key customers)’s queries end-to-end
  • maintaining our reputation by your professional and helpful attitude towards our customers
  • being the face and voice of one of the largest global energy company
We have the following requirements:
  • fluency in German
  • good level of English language knowledge
  • customer oriented approach
  • flexible, motivated personality
  • being open to challenges and willing to learn complex systems and processes
  • 2+ years of experience in the field of Customer Service or in SSC environment
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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