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Senior Customer Service Representative- Polish Speaking

Senior Customer Service Representative- Polish Speaking

  • Location Hungary - Budapest
  • Travel required No travel is expected with this role
  • Job category Business Support Group
  • Relocation available Relocation may be negotiable for this role
  • Job type Professionals
  • Job code RQ072497
  • Experience level Entry
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Job summary

Entity:

Finance


Job Family Group:

Business Support Group


Job Description:

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Customer Team in our Budapest office and advance your career as a

Senior Customer Service Representative- Polish Speaking

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.  

In this role You will:

  • Entering customer orders and following them up
  • Managing customer requests and queries
  • Logging, assigning, tracking progress of complaints & claims from receipt to completion
  • Interacting with customers and stakeholders in a professional, friendly and efficient manner
  • Ensuring a smooth invoicing process by setting up the right vendor and master data
  • Coordinating the allocated portfolio (key customers)’s queries end-to-end
  • Maintaining our reputation by your professional and helpful attitude towards our customers
  • Being the face and voice of one of the largest global energy company

We have the following requirements:

  • Willingness to relocate to Budapest (when eligible relocation support is provided)
  • Fluency in Polish
  • Good level of English language knowledge
  • Customer oriented approach
  • Flexible, motivated personality
  • Being open to challenges and willing to learn complex systems and processes
  • 1+ years of experience in the field of Customer Service or in SSC environment

At bp, we provide the following environment & benefits to you:

  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC/ BSC sector) third time in a row at PwC's annual employer research. Come and join us!


Travel Requirement

No travel is expected with this role


Relocation Assistance:

Relocation may be negotiable for this role


Remote Type:

This position is a hybrid of office/remote working


Skills:


Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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