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Senior Customer Specialist - Key Accounts  - German Speaking

Senior Customer Specialist - Key Accounts  - German Speaking

  • Location Hungary - Central - Budapest
  • Travel required No
  • Job category Business Support Group
  • Relocation available Negotiable
  • Job type Professionals
  • Job code 133799BR
  • Experience level Intermediate
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Job summary

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Global Business Services function Team and advance your career as a

Senior Customer Specialist - Key Accounts - German Speaking

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:
  • Take ownership and resolve customer issues
  • Proactivly monitor & control accounts and if needed investigate any potential issues accordingly
  • Successfully manage account set-ups, allocation and delivery challenges
  • Process orders and ensure follow-up of fulfilment
  • Track sales orders by following up on forecast
  • Resolve technical queries, issues with e-ordering
  • Monitor supply outages
  • Manage customer complaints and carry out root cause analysis
  • Support the implementation Quality Management Standards included OMS and 8D reports
  • Actively contributite to both internal and external (customer) audits
  • Understand, track and successfully apply all customer specific requirements
  • Ensure right customer master data is in place
  • Manage effective cash collection and customer account monitoring
  • Support attending customer’s tenders with preparing all supporting materials
We have the following requirements:
  • Bachelors degree
  • 1-2 years experience in customer service
  • Experience gained in an environment where phone conversation was used daily (in service centers, customer service, helpdesk)
  • Excellent understanding of customers’ needs & behaviours
  • Good level of English and German language knowledge
  • Ability to build effective working relationships
  • Strong organizational and problem-solving skills
  • Proactive and highly motivated mindset
  • Experience using SAP and/or Siebel is an advantage
At bp, we provide the following environment & benefits to you:
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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