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Senior Lubes Invoicing BSR

Senior Lubes Invoicing BSR

  • Location Hungary - Csongrád - Szeged
  • Travel required No
  • Job category Business Support Group
  • Relocation available No
  • Job type Professionals
  • Job code 139940BR
  • Experience level Entry
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Job summary

Grade JResponsible for providing customer service support to help to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers and building an accurate understanding of the customer's needs and expectations.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a Senior Lubes Invoicing BSR!

In this role You will:
  • Be the first point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.
  • Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
  • Escalate activities that are not actioned by assignees.
  • Contribute positively to achieving individual, team and organisational targets.

We have the following requirements:
  • Minimum 1-2 years relevant Customer Service knowledge.
  • Strong time management and organisation skills
  • All candidates will have the following (minimum) abilities:
    • Able to meet tight deadlines.
    • Able to consistently review and adapt approach and style to meet ever changing requirements.
    • Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
    • Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.
    • Able to actively promote a positive team environment and build networks

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