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Senior Service Designer

Senior Service Designer

  • Location United Kingdom - South East - London
  • Travel required No
  • Job category IT&S Group
  • Relocation available No
  • Job type Professionals
  • Job code 127197BR
  • Experience level Intermediate
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Job summary

At bp, we're striving to meet the growing global demand for safe, sustainable and affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace, while shaping the future of bp.

Our bp human experience design (bphxd) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the bphxd team, you’ll be transforming bp to a more efficient business that makes the best possible use of all its resources in pursuit of our net zero ambition. You’ll also help to develop new businesses, products and services, delivering progressive projects and growing your talent in new and exciting ways within the digital heart of bp.

This is a great opportunity for a Senior Service Designer to join our fast-growing HXD team, to partner with the Service Design lead to take ownership over the Service Design of their project working closely with the connecting design disciplines within their project team. This person will be designing outstanding service experiences, and thinks deeply about people, processes, and systems.

We are looking for a storyteller who has the talent for empowering and educating a wide variety of audiences on all things Service design, taking them on a journey to truly understand the value of service design. You will be facilitator of visions and perspectives for all discipline peers, and help create a shared understanding of your project using the lens of viability, desirability, and feasibility. You will be supporting the Service Design needs of your project team to produce artefacts such as service design blueprints, service experience prototypes, and empathy maps.

Key accountabilities

  • Work with the project team to be the voice and lead for Service Design to implement best practices, and plan, facilitate and execute design thinking workshops.
  • Carry out key service design activities from our processes, ways of working and best practices.
  • Communicate key insights and findings from Service Design activities.
  • Collaborate with other design disciplines within your project team such as product designers, user researchers and digital designers to create a cohesive story and seamless experience.
  • Work with designers from connecting projects.
  • Working closely with user researchers to lead the planning and facilitation of different research methods, as well as working closely with product designers to develop designs and basic prototypes.

About you
A BA/BS/MS degree in human computer interaction, service design, computer science or equivalent experience is required. Experience is what matters most. The successful candidate should have experience working as a service designer with an in-house design team or at a design agency. You should have a portfolio that highlights your approach to problem solving coupled with your skills in service design, research, and user experience. Experience in basic visual design and UX skills to be applied for playback decks/presentations, service blueprints and all other service design-based deliverables is desirable. Other skills required:
  • Understand qualitative and quantitative research methods and when to use them. Experience of planning and facilitating user research, and analysing the data to provide practical insight
  • Knowledge and experience of a wide range of tools and methods, such as service design blueprints and personas.
  • Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
  • Ability to create engaging narratives that are used to help partners to empathise with the research insights, as well as to bring to life the target state customer and colleague experience
  • Able to confidently facilitate and lead workshops with both designers and project partners to create a shared understanding of the problem space, the users, and the end to end journey

It’s also important that you have:
  • Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment
  • Understanding and utilizing human experience design practices for each step of the process.
  • Strong written and verbal communication skills

Why join bp
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parental leave policy, and excellent retirement benefits, among others!

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