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Staff Platform Engineer

Staff Platform Engineer

  • Location India - Maharashtra - Pune
  • Travel required Yes - up to 10%
  • Job category IT&S Group
  • Relocation available Yes - Domestic (In country) only
  • Job type Professionals
  • Job code 134971BR
  • Experience level Senior
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Job summary

Grade G Responsible for delivering software / platform engineering activities (depending on specialism), using advanced technical capabilities to fully understand user requirements, acting as the lead for the design, development and maintenance of a software system / infrastructure platform, and assisting in creating the vision to maximize value from current and emerging technologies. Specialisms: Software Engineering; Platform Engineering.

Responsibilities include:

• You will be the SME and possibly manage other resources within the SCCM and Intune team
• You will play a leadership role in mentoring other team members and being the senior staff resource on site.
• You will be expected to lead and provide direction to other team members with regards to Intune and SCCM.
• Extensive experience managing the Intune and SCCM platform as part of a team and understand the platform to a very high level (SME)
• Management of devices [Mobile handsets, Tablets, Laptops, Desktops, Industrial devices, AR|VR]
• Creating Policies for both platforms and all device types including deployment and compliance.
• Management of devices and user groups in AD and AAD
• Support Operational process design including release management, service management, incident/problem management etc.
• Expertise in the design and implementation of Intune infrastructure.
• Technical Review of the Application Deployment Requests.
• Full Intune service administration capability
• Experience managing Intune/NDES/CA connectors
• Advanced troubleshooting capability with policies applied online
• Support for deploying certificates across an enterprise and troubleshooting issues.
• MAM policy creation experience.
• Creating configuration policies for Devices, WIFI, VPN, SCE, Custom policies
• Creating Compliance and CA Policies, for IOS, Android and Windows.
• Incident management – knowledge of and supporting incidents that arise
• using ITSM toolsets such as Service Now.
• Managing devices from enrollment through to retiring and wiping
• Provisioning applications available for deployment and software distribution
• Patch management experience is essential ensuring high patching compliance monthly.
• Experience with proactive monitoring and reporting
• Ideally, you will have extensive experience in a large muti-national company supporting Intune and SCCM with around 7 years of solid experience and ideally managing other staff members.
• You will be viewed as the senior SME for Intune and SCCM and expected to lead from the front.
• You will be supporting over 100k endpoints under yours and the devices team’s management.
• Ideally, you will be skilled at writing scripts that can be deployed onto the client devices via SCCM \\ Intune to resolve client issues, such as (but not limited too) agent health etc.
• Help shape the strategy and vision for device management and the technologies used.
• Be the single point of contact for customer queries relating to SCCM or Intune.
• Strong stakeholder mgmt. skills along with strong people skills.
• Incident management for any Intune and SCCM incidents and being able to communicate and articulate to key stakeholders about the incident while working under pressure to resolve the issue.
• Using ADO to manage activity and using service now for ITSM activity
• Supporting the entire SCCM platform (on prem cloud) including SQL database experience.
• Writing Knowledge base articles for end users and publishing on the intranet for review and use by the service desk and end users.
• Experience with release & deployment, requirements definition & management
• Experience with Service Operations, Systems Design, Installation & Decommissioning
• Willingness and desire to learn more, be initiative-taking and finding new innovative solutions to best support our businesses and keeping abreast of trends and innovation

Grade G Responsible for delivering software / platform engineering activities (depending on specialism), using advanced technical capabilities to fully understand user requirements, acting as the lead for the design, development and maintenance of a software system / infrastructure platform, and assisting in creating the vision to maximize value from current and emerging technologies. Specialisms: Software Engineering; Platform Engineering.

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