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Staff Platform Engineer (ServiceNow)

Staff Platform Engineer (ServiceNow)

  • Location Malaysia - Central - Kuala Lumpur
  • Travel required No
  • Job category IT&S Group
  • Relocation available No
  • Job type Professionals
  • Job code 135678BR
  • Experience level Intermediate
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Job summary

Responsible for delivering software / platform engineering activities (depending on specialism), using advanced technical capabilities to fully understand user requirements, acting as the lead for the design, development and maintenance of a software system / infrastructure platform, and assisting in creating the vision to maximize value from current and emerging technologies. Specialisms: Software Engineering; Platform Engineering.

Key Accountabilities:
  • Provide oversight on the central platform governance and enable adoption and scaling of products in a fast and reliable manner. This includes maintaining a strong platform strategy that enables federated development model, product development standards and guidelines, release approaches.
  • Lead the platform dev ops team (mix of bp and third-party suppliers) in delivering platform operations maintenance as well as application development and maintenance to meet bp objectives of delivery consistency and quality, speed to market and cost efficiency. This includes manage platform maintenance and optimization, application dev ops, quality control and code review, release management, compliance & standards, environment management, security, tooling and automation, capacity and licensing, cost management, etc.
  • Provide advisory and consultancy support to other federated digital dev ops teams in their solution adoption and/or custom solution development on the platform.
  • Represent in platform council and ensure close collaboration and communications on product release and upgrade. Enable a harmonious and coordinated delivery flow of work.
  • Drive the ServiceNow Citizen Developer adoption initiative. Grow the citizen developer community and no code low code capability within bp in support of the rapid scaling of solution and automation.

Essential Education:
  • Bachelors (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics or a hard science
Essential Experience and Job Requirements:
  • Proven proficiency in dealing with complex technical issues in an application environment
  • Experience working with a rapid development methodology, in particular Agile/Scrum or DevOps software development
  • Experience in designing, planning, implementing, maintaining, and documenting reliable and scalable server-side software or platforms in complex environments.
  • Experience in implementing more than one module/area of ServiceNow technologies - ITSM, ITBM, SAMPro, IRM, SecOps, CMDB, custom application, service portal development and integration
  • Experience in managing risks, define and implement the remediation activities effectivel
  • Experience in managing a global, distributed, and diverse DevOps team and provide governance to federated development on ServiceNow platform
  • Experience of working in a complex multi-vendor / multi-cultural environment
  • Having ability to engage and influence senior stakeholders
  • Having continuous learning and improvement mindset.

Desirable Criteria:
  • Certified ITIL v3 or v4 Foundation
  • ServiceNow Certified System Administrator or Application Developer
  • Familiar with regulatory control and compliances and experience in managing compliance audit and remediation
  • Engineering certifications and/or implementation experience in one or more major platform technologies (eg. Azure, AWS, Salesforce, Mulesoft, Database, SAP, Container platforms, physical or virtual hosting platforms).

Key Behaviors:
  • Empathetic: Cares about our people, our community and our planet
  • Curious: Seeks to explore and excel
  • Creative: Imagines the extraordinary
  • Inclusive: Brings out the best in each other

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