Technical Services Specialist - Malaysia / Singapore

Job summary

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Summary:

Grade I

Responsible for providing technical advice and support to resolving specific technical problems and help to ensure maximum customer satisfaction, providing a communicative link between BPs products/services and customers and maintaining an accurate understanding of the customer's needs and expectations.

Job Description:

For providing advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Provision of training to internal staff, technical service vendors and customers where required, in order to improve overall customer satisfaction. Support the sales team in prospect and pipeline management as the expert as per the agreed offer framework for the market.

Key Accountabilities

• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and optimally.

• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required

• Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as the need arises

• Keep tabs on the latest technical developments so as to be able to competently provide sound technical support

• Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors

• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction

• Act as task owner for applicable compliance tasks assigned. Ensure timely and appropriate completion of tasks, consistent with operational controls, and record these as complete in the compliance task management system.

Job Holder Requirements

(Minimum education, experience & capabilities)

• Relevant technical certification/degree mandatory. Bachelor degree in Chemical, Engineering, Production or similar subject. Master or MBA is advantage

• Certified Malaysia Skills Certificate(SKM Level 3, DKM Level 4, DLKM Level 5) is advantage.

• Should possess sound technical understanding of lubricants and  product applications. Engineering/technical background required

• A minimum of 2 years’ experience in automotive or industrial business environment including good exposure to automotive and industrial sales / management and preferably combined experience in manufacturing.

• It is crucial that the incumbent possess strong skills in the areas of HSSE, knowledge of chemistry/mechanical or engineering. Demonstrated track record in problem solving in automotive & industrial markets

• Possess a solid understanding of automotive and industrial lubricants, materials management, data systems, and laboratory services in order to advise subordinates' activities and to assist in problem resolution.

• Able to discuss trends of market movement and updated technology with customer and take lead in engagement with sales members including customers.

• Prioritizes works to meet critical date or cycle of monthly customer agenda

• Excellent presentation skill where professionally technical expertise is required.

• Ability to demonstrate value creation for customers

• RCA & Process driven approach to prioritizing multiple projects and customers

• Well developed lubrication maintenance skills, customer management skills

• Team player, innovative and creative, has a strong bias for action

• High mobility, up to 50% to support business needs across different geography.

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).  If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy.  This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.