1. Home
  2. Careers
  3. Jobs at bp
  4. User and Supplier Experience Excellence Lead

User and Supplier Experience Excellence Lead

User and Supplier Experience Excellence Lead

  • Location Malaysia - Central - Kuala Lumpur
  • Travel required No
  • Job category Procurement & Supply Chain Management Group
  • Relocation available No
  • Job type Professionals
  • Job code 128488BR
  • Experience level Intermediate
Apply Search all jobs at bp

Job summary

The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across the end-to-end Procurement processes. The role provides expertise in management of Procurement systems, processes, policies, standards and controls. The role requires an individual that embraces innovation and technology to identify and enable the right solutions. As a key member of the User & Supplier Experience Excellence team, the incumbent will be expected to maintain a relentless focus on improving operational outcomes and experience through:

  • Creating transparency on existing ways of working using relevant techniques (value stream mapping / data gathering / user story articulation)
  • Demonstrating a bias towards Lean process delivery through elimination of non-value adding activity i.e., removal of unnecessary hand-offs and manual effort wherever possible
  • Making processes measurable and developing sustainable reporting that enables proactive issue identification, mitigation and early warning to management​
  • Understanding the factors driving demand for GBS services and identifying opportunities to influence demand (aggregate / optimise / eliminate)
  • Promoting and where necessary creating standard ways of working in operations with business, suppliers and finance procurement
  • Ensuring opportunities are clearly scoped and benefits appropriately articulated
  • Regular monitoring of progress to ensure realization of planned benefits
  • Representing GBS Service Lines in deployment and transformation delivery activities
  • Investigating, accelerating and resolving escalated/critical items as appropriate
  • Overseeing performance management activities as required
  • Managing day to day operational stakeholder engagement (bp & 3rd party)
  • Supporting operations for BCP & Risk Management activities

The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across the end-to-end Procurement processes. The role provides expertise in management of Procurement systems, processes, policies, standards and controls. The role requires an individual that embraces innovation and technology to identify and enable the right solutions. As a key member of the User & Supplier Experience Excellence team, the incumbent will be expected to maintain a relentless focus on improving operational outcomes and experience through:

  • Creating transparency on existing ways of working using relevant techniques (value stream mapping / data gathering / user story articulation)
  • Demonstrating a bias towards Lean process delivery through elimination of non-value adding activity i.e., removal of unnecessary hand-offs and manual effort wherever possible
  • Making processes measurable and developing sustainable reporting that enables proactive issue identification, mitigation and early warning to management​
  • Understanding the factors driving demand for GBS services and identifying opportunities to influence demand (aggregate / optimise / eliminate)
  • Promoting and where necessary creating standard ways of working in operations with business, suppliers and finance procurement
  • Ensuring opportunities are clearly scoped and benefits appropriately articulated
  • Regular monitoring of progress to ensure realization of planned benefits
  • Representing GBS Service Lines in deployment and transformation delivery activities
  • Investigating, accelerating and resolving escalated / critical items as appropriate
  • Overseeing performance management activities as required
  • Managing day to day operational stakeholder engagement (bp & 3rd party)
  • Supporting operations for BCP & Risk Management activities
Essential Education & Experience
  • Bachelor’s Degree or equivalent qualification in related area
  • Extensive professional experience with 6-8 years in procurement
  • Have in-depth knowledge of Procurement processes including key roles, departments, and common Process Performance Indicators
  • Excellent interpersonal and communication skills required
  • Experienced in using sourcing and workflow management tools e.g. Ariba Source to Pay and Salesforce case management
  • Experience of having used process mining toolsets, preferably Celonis
  • Considerable Business/Process Analysis experience, preferably with strong user interaction.
  • Demonstrated experience with Agile or other rapid development methods
  • Relevant, previous experience with continuous improvement tools and methodologies
  • Demonstrated experience in process management and re-engineering if possible
  • Demonstrable leadership and project management capabilities
  • Ability to communicate, challenge and influence stakeholders across different organisational levels
  • Experience of working cross culturally and in an international environment
  • Resilient and experienced in working in multi-faceted environment
Key Competencies
  • Operational Excellence
  • Risk Management
  • Problem Solving
  • Analytical Thinking
  • Innovation
  • Digital Fluency
  • Decision Making
  • Influencing
  • Relationship Management

Apply Search all jobs at bp