1. Home
  2. Sustainability
  3. Human rights
  4. Livelihoods and communities

Livelihoods and communities

We recognize that our activities could adversely affect the rights of people in communities near our sites
Biofuels harvesting

We work hard to prevent, reduce and manage any negative effects on the livelihoods, land, environment, cultural heritage, health and wellbeing of people in communities near our activities, including indigenous peoples. For example, in Indonesia our liquefied natural gas operations are situated close to the local community fishing ground. We engage with local authorities and fishermen to get their views on actions we can take to reduce disturbance to the fishing area. While no fishermen were expected to be economically affected by our construction and operating activities, we put in place a livelihood programme for local fishermen to help manage and prevent any negative impact to the communities.


We screen our major projects to identify and manage any potential impacts, including on human rights.  


If we do cause, or contribute to, adverse impacts on the human rights of communities near our operations, we are committed to providing for, or co-operating in, the remediation of those impacts.


To bring a systematic approach to the way our sites identify and act on concerns raised by local communities, we issued guidance on community complaints mechanisms in 2018, in line with the UN Guiding Principles on Business and Human Rights criteria. In Brazil this led us to establish a two-way channel to discuss and listen to stakeholder feedback at our biofuels sites which are close to almost 30 communities. We introduced a register to log and address concerns and requests, as well as training for employees and contractors who work directly with external stakeholders on managing community complaints.