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Our people and ethics

 

2014

2015

2016

2017

2018

Number of employees – group 84,500 79,800 74,500 74,000 73,000
Number of employees – group leadership 501 431 394 394 376
Women in group leadership (%) 18 19 22 21 24
Women at management levelʳ (%)
27 28 29 30 31
People from racial minorities in UK and US group leadership (%) 9 10 11 11 11
People from beyond the UK and US in group leadership (%) 21 21 23 24 24
Employee engagementˢ (%) 73 71 73 66 66
Employee turnoverᵗ
12 16 16 12 12
Concerns recorded (OpenTalk cases and enquiries raised to management)ᵘ
1,114 1,158 1,701 1,612 1,712
Dismissals for non-compliance and unethical behaviourᵛ
157 132 109 70 50

Footnotes

 

r Includes employees who are group leaders, senior level leaders or in other management positions.
s We conduct an annual employee survey to understand and monitor levels of employee engagement and identify areas for improvement. We changed our survey questions in 2017 to reflect the new priorities set out in our refreshed strategy. The scores prior to 2017 are based on questions on priorities set out in 2012, so the numbers are not directly comparable.
t These figures relate to non-retail employees only. In 2018 voluntary turnover (resignations and retirements) was 4%. 
u The figures from 2016 are restated to include concerns raised to line management, as well as OpenTalk cases. Any employee, contractor or other third party can contact our confidential helpline, OpenTalk.
v Excludes dismissals of staff employed at our retail sites.