FAQs

Some vehicles lock the charge connector into the charging port to prevent unauthorised tampering. 

Here are some tips if you're having trouble disconnecting your car after you've finished charging:

1. Check the charger's digital screen to ensure the charge session has finished. Stop the session via the app or by using the "stop charge" button on the unit

.2. Press the stop charge or release cable button on your vehicle infotainment screen or vehicle charging socket.

3. Try locking and unlocking your vehicle using your keys.

4. Check whether your vehicle has an emergency cable release feature. You will find details of this in the vehicle manual from the manufacturer.

5. Call your vehicle manufacturer to provide over the phone or roadside assistance.

If none of the above works, please call our 24/7 customer services team on 1300 002 738, and we'll do our best to help.

Prior to commencement of each bp pulse charging session, there will be a $25 temporary pre-authorisation charge to confirm your payment method. This is to ensure your payment method is valid and to protect our customers from fraudulent activities. 

After your successful charging session, final payment will be deducted and your pre-authorisation amount will be refunded to you (refund timelines will depend on your bank).

Yes, the min operating systems are below!

• Android Lollipop
• iOS 11

bp pulse will aim to be market competitive, with our pricing to reflect our offer and our charging speeds. 

Always check the bp pulse app for the most up-to-date charging prices. Pricing may vary between bp pulse locations.