My phone or app froze/died during the transaction. What happens now?

This depends on which stage of the process you have reached.

If you have already pumped your fuel, the BPme app will attempt to reconnect and complete the transaction. If the transaction cannot be processed, we will contact you to arrange an alternative way to for you to pay.

If BPme has advised that your pump is unlocked you will be able to pump your fuel and you should receive a receipt. You can check the pump transaction on your phone when it’s recharged or has reconnected – but if you’re not sure or would like to check, please go into the store and a customer service representative will assist you.

If you have any questions about this process, please contact BP on 1300 1300 27 or at