When you log into the app for the first time, you’ll be asked to enter your mobile number. To help protect your online privacy and security, we’ll send you the SMS authorisation code via text message to verify it. If you haven’t received an authorisation code please check that you’ve entered the correct mobile number and that you have phone service. You can request to have another SMS sent. If that still doesn’t work, give it a few minutes and if you don’t receive an SMS, otherwise please contact us on 1300 1300 27 or AUcustcare@bp.com.