Frequently asked questions

Got a query? Take a look through our FAQs to find the answer

FAQ Topic 1: Fuel card essentials

Q: What is a fuel card?

Fuel cards enable businesses of any size to buy petrol, diesel and other products at various service station networks. Depending on the amount of fuel your company needs, you can often make significant savings on the advertised pump price.

Whether you have a small number of vehicles that deliver locally, a fleet of vehicles operating nationwide or across Europe, or simply employees who use their own vehicles and reclaim mileage, you could enjoy a number of useful benefits – including cost reduction, better management of fuel consumption, mileage capture and more.

Q: What types of fuel cards do you offer?

BP offers four fuel cards, tailored towards different types of fleets and different fleet needs: BP PLUS, BP + Aral, BP PLUS Bunker, and BP Supercharge.

Our Fuel Cards already provide over 40,000 UK customers with competitive pricing, the UK’s largest motorway and branded network, advanced security and fraud detection and time-saving fleet admin solutions and management information reporting. Find out more by visiting Our Cards.

Q: How can BP Fuel Cards help my business?

The fundamental advantage of BP Fuel Cards is to help you manage fuel costs more effectively. A full list of benefits includes:
  • Savings against national average pump prices and protection against rising costs,
  • Driving time, fuel and money savings, due to our extensive network that is strategically located on more motorways and ‘A’ roads than other fuel providers.
  • Reduction in admin time, through online tools for creating fleet reports and alerts.
  • A dedicated account manager and customer service team.
  • Advanced security features and a comprehensive fraud detection process that vigilantly protects your business.
  • Interest-free credit (subject to status) and no transaction fees.
  • Access to BP stores, the Nectar rewards programme and partner brands including M&S Simply Food and Wild Bean Cafe.

Q: What's the benefit of using BP Fuel Cards over other forms of payment?

BP Fuel Cards offer a number of benefits over cash or credit or debit cards:
  • Cost savings through competitive pricing.
  • Improved cash flow with interest-free credit (subject to status).
  • Time and money saved on fleet administration via consolidated VAT-approved invoices, meaning no need for drivers to carry cash or save till receipts.
  • Management of card spend, with purchase restrictions set by driver or vehicle, or both.
  • Consistent high fuel quality across all sites.
  • Advanced fraud prevention and detection, with individual PIN numbers, alerts for unusual usage and online authorisation protocols.

Q: How do I choose the right BP Fuel Card for my fleet?

Take a look at Our Cards or simply give our expert team a call on 0845 6030723. They’ll discuss your requirements and make a recommendation that offers your business the best combination of price, network and security.

These are the questions they’ll ask:
  • What size and type of vehicles do you have?
  • Are they diesel or petrol?
  • Where are you based and where do your vehicles travel?
  • How much do you spend per month on fuel?

Q: Do you charge a network fee every time a BP Fuel Card is used?

No. Unlike some fuel card suppliers, who charge as much as £2.00 in transaction or network fees every time a driver fills up, BP will charge you nothing. 

FAQ Topic 2: Network

Q: How many sites can my driver use with a BP Fuel Card?

The BP network offers over 1,280 BP sites, including over 70 motorway stations and more than 800 ‘A’ road sites. This includes the largest branded motorway network in the UK. 

Your drivers can also fill up at Texaco, Gulf (excluding Scottish islands) and Esso stations that display the BP acceptance sign taking the total number of stations to over 3,300.

Q: Do you offer European coverage?

Yes. In fact, with the BP + Aral Card we offer a huge network spanning 18,000 sites in 29 countries. Your drivers can use all BP sites in Europe plus every station in the ROUTEX network, including ARAL, Total, Eni, OMV and STATOIL Fuel and Retail (Circle K).

Most of the ROUTEX sites have been designed with trucks and buses in mind, with high canopies, more space, secure monitoring and well-lit forecourts.

Q: Where is my nearest BP?

Simply use our route planner to find your closest BP station. Your drivers can also download the BP App and/or our free sat nav updates.

Q: Where else can BP Fuel Cards be used?

In addition to our own extensive network, BP fuel cards* are also accepted at hundreds of partner sites, including Gulf**, Texaco and now Esso*** (where the BP acceptance sign is displayed), bringing our network coverage to over 3,100 sites across the UK.

Over 1,280 BP sites in convenient locations
Nearly 950 Texaco sites 
Around 430 Gulf sites**
Over 630 Esso sites***

* Excludes Bunker Card
**Excludes some Gulf sites situated on the Scottish Islands and mainland UK.
*** Excludes Esso Tesco Alliance sites (Esso forecourt with a Tesco shop) and Esso Euro Garage sites.

FAQ Topic 3: Card Management

Q: How can I order additional Fuel Cards?

Easy – simply place your order via your BP AccountManager online dashboard. If one of our business suppliers handles your BP Fuel Cards, please check directly with them.

Q: How do I apply for a BP Fuel Card account?

You can apply online or you call our friendly team on 0845 603 0723. They’ll process your application on the same day

Q: What can my drivers buy with a BP Fuel Card?

As a fleet manager or decision maker, you have complete control and visibility over every purchase your drivers make with a BP Fuel Card. You can set individual purchase parameters for every card, including diesel, all fuels, vehicle-related products and/or shop goods and services.

Q: Are individual Fuel Cards linked to a driver or to a vehicle?

BP Fuel Cards can be configured by:

•	Vehicle  
•	Person   
•	Person and vehicle

Cards can also be linked to a cost centre using our online management tools.

FAQ Topic 4: Additional Tools

Q: What is online account management?

Our online services tool, BP AccountManager, enables you and approved members of staff to access your fleet’s Fuel Card account around the clock, seven days a week. You can order and cancel cards; view and download transactions, invoices and statements; set alert and notification parameters, and more. 

Q: What reporting is available?

BP AccountManager gives you access to a suite of reports on fuel usage and driver behaviour, so you can view, download and analyse a wide range of performance parameters to ensure your fleet is running as efficiently as possible.

Q: Do BP Fuel Cards offer a mileage capture system?

Yes. As well as odometer readings captured at the point of sale and included on transaction data, you can harness private and business mileage capturing and reporting. 

FAQ Topic 5: Customer services

Q: What if my cards are lost or stolen?

Notify BP immediately if you are a direct customer, or your Fuel Card provider if you’re supplied by one of our business partners. 

Our direct customers can log on to BP AccountManager and cancel the card immediately 24/7. Alternatively, you can call our team on 0845 603 0723 (Monday-Friday 08:00-17.00).

Q: How do I cancel lost or stolen BP Fuel Cards, or those no longer required, and order new ones?

Simply log on to BP AccountManager or, if you’d prefer, call our friendly team who’ll be happy to help. 

If your Fuel Cards are supplied by one of our business partners, please check directly with them.

Q: Can I change my PIN number?

Yes. Simply visit BP AccountManager to instantly change any PIN number. 

FAQ Topic 6a - BPme for Fleet Managers

Q: Can I control which drivers can use their business fuel card with BPme?

Yes you can control it in two ways:
  1. You can selectively enable/disable cards for use with BPme. If a card is not enabled for BPme, then it cannot be used on the app
  2. Once a card is enabled you need to provide the driver with an activation code before they can add the fuel card to the BPme app

Q: How do I approve use of BPme with my drivers’ fuel cards?

You have full control of which cards are enabled and which drivers can add their cards to the BPme app by providing them an activation code.

This can be managed within the ‘BPme Management’ section of your online services.

Q: Will BPme still capture drivers’ odometer readings and vehicle registration numbers?

Yes, it is mandatory for the driver to enter information into odometer and vehicle registration fields on the BPme app as part of a transaction authorisation request.

Q: Is BPme as secure as using plastic fuel cards/ are there any fraud risks using the app?

BPme provides all the transaction security and vigilant fraud protection of plastic cards.

Firstly a BP fuel card cannot be set up within a BPme wallet without the card details and a unique activation code provided by the fleet manager.

Once set up the driver has to use a PIN or fingerprint recognition on their phone to access the app for each use, meaning it cannot be used without knowing what this is. As the driver chooses this PIN there is the additional security benefit of reducing the temptation to write this PIN down as well as the frustration of forgotten card PINs.

For the actual fuel purchase there are similar checks as physical card transactions.

Q: How do I stop drivers from using BPme?

If you don’t want drivers using BPme with their fuel card, and they aren’t already set up, then you don’t need to do anything to stop them using the app. Without enabling their card and sending an activation code they will not be able to add their fuel card to their BPme wallet.

If you have enabled a card and sent a driver an activation code, but later want to stop them using BPme with their fuel card you can do this in several ways:
  1. Remove a card from the driver’s wallet using Online services. The physical card will remain active but they will no longer be able to use their card via the BPme app.
  2. Change the activation code of a fleet card. This will ensure that the driver cannot use the fuel card for refuelling with the old activation code
  3. Using Online services, the BPme enabled card can be stopped immediately. This will ensure that even though the card is in the driver’s wallet, driver will not be able to use it for refuelling. Please note however this will also stop the physical card so should only be done if you want to completely stop the use of a particular card

Q: Do I still need to send out plastic cards to drivers?

Yes. This will enable them to purchase other vehicle-related goods from the shop as allowed on their fuel card, as well as access cross acceptance partners which still require the physical card.

Q: A driver has lost their plastic card- can they continue to use their fuelcard in BPme?

Yes. The driver can continue to use BPme. As a fleet manager, you can decide whether to stop just the physical card, or to stop both the physical card and BPMe usage.  If you decide to continue with BPme usage, then the card will be valid until the third calendar month end after the physical card is stopped and can be used by the driver for this period via BPme.

Q: Can my drivers use BPme at Texaco, Esso and Gulf?

Currently the BPme app cannot be used in these sites.

Q: Will my transactional data look any different when drivers use BPme?

Only one item will change which is the “pickup type”. There will be a new type labelled “V” for virtual. All other data remains the same.

Q: Do I get the same price with a BPme transaction?

The price will be the same as if you were to pay in the normal way. Whatever price you pay on your plastic fuel card is what you will pay using the same card on BPme.

Q: Can I pass the virtual card to a different driver to the one that already has this?

Yes. You will need to remove the card from the existing driver’s wallet and then change the activation code. This new activation code can be created in BP Online Services after 60 minutes following a removal of the card from the previous driver’s wallet.

FAQ Topic 6b - BPme for Drivers

Q: How do I add a fuel card to BPme?

  1. Request an activation code from your fleet manager
  2. Allow 60 minutes for this code to be updated in the online system
  3. Download and open the BPme app
  4. Go to the payment section
  5. Select ‘Add’ and choose ‘Add Fuelcard’
  6. Enter the card details and activation code
  7. Give your card a name of your choice, for example “BP Plus”, or use the last few digits of the card
  8. Select “finish”

Q: What fuel cards can I use with BPme?

You can use BP Plus and BP Plus Bunker cards with BPme.

Q: Can I use BP Supercharge with BPme?

Currently you can only use either a BP Plus or a BP Plus Bunker card.

Q: How many fuel cards can I add to my BPme account?

You can add as many fuel cards as you like to the BPme account. However, a fuel card can be associated with only one BPme account at any time and cannot be added to multiple accounts.

Q: Do I need approval from my fleet manager to add my business fuel card to my BPme account?

Your fleet manager needs to enable any fuel card for use with BPme and also provide you with a 6-digit activation code to add the fuel card on to BPme.

Q:I’m always being told I cannot use my mobile phone whilst on a forecourt, how has this changed?

You cannot use your mobile phone outside of a vehicle on a forecourt, however you can park your vehicle safely at the pump, switch your engine off and then open the app, whilst sitting in your vehicle. BP have approval from the petroleum authorities to allow this to take place in this way. You must leave your phone safely in your vehicle when you exit the vehicle to refuel.

Q: What do I do when my plastic fuel card expires?

On the BPme app, you can enter the new expiry date of the renewed card, allowing you to continue using BPme with this fuel card.

Q: Can I still capture my odometer reading and vehicle registration number when paying by BPme?

Yes, you must enter the odometer reading and registration number prior to making a fuel purchase on BPme.

Q: Do I need to go into the shop if I use BPme with a fuel card?

No. You can use the BPme app to perform fuelling transactions. For any non-fuel related products (such as Oil for example), you will have to go into the store to pay.

Q: I’m a driver of a HGV – do I still need to go into store to get the pump unlocked if I’m using BPme?

No. If your authorisation request sent via BPme is approved, then you will not need to go into store to unlock your pump.

Q:Can I pay for AdBlue on BPme with my fuel card?

Yes, as long as it is AdBlue from a pump. AdBlue canisters must be paid for in store.

Q: Can I pay for coffee and shop items on BPme with my fuel card?

At the moment, you are only able to pay for fuel using the app. If you wish to purchase any other products, you will need to pay for these in-store.

Additionally all purchasing restrictions on fuel cards apply to both plastic fuel cards and virtual fuel cards in your BPme wallet. As of December 2017 only vehicle-related goods are possible to purchase on your fuel card, therefore to purchase coffee and non-vehicle-related shop goods you will need to pay in store using an alternative payment method.

Q: What do I do if I have an issue during a transaction such as my phone battery running out of charge?

Please fill up and pay in store using your physical fuel card or any other payment method if your transaction is stopped before the pump is unlocked.

If you received a notification on the app during the authorisation process to say that the pump is unlocked prior to the phone switching off, please continue with your BPme transaction. You will receive a delivery notice via email.

Q: How will I know that the BPme transaction has worked successfully so that I can drive away?

Once you've finished fuelling - you're good to go! You will see a transaction summary appear on your phone once you return to your car, and will receive a delivery notice on email too.

Q: What information will I receive from BP following a successful BPme transaction?

Following a successful BPme transaction you’ll see a transaction summary within the app when you return to your car. Additionally you’ll receive a delivery notice on email with the details of your transaction.

This transaction will also appear in the same way current physical transactions do today within the fuel card online account and invoicing.

Q: What do I do if I have entered the wrong pump number and it has unlocked it before I realise?

A transaction can be cancelled through the app all the way up to the point that you lift the pump handle. As a safety measure, the app will automatically cancel the transaction if you haven’t lifted the pump handle within one minute.

Q: How long do I have to start refuelling once the App has confirmed that the pump is unlocked?

As a safety measure, the app will automatically cancel the transaction if you haven’t lifted the pump handle within one minute.

Q: Can I use BPme at cross acceptance sites?

BPme cannot be used in cross-acceptance sites such as Texaco, Gulf and Esso as it is only available at BP sites.

Q: Can I still get my Nectar points if I use the BPme App?

Absolutely! Add your Nectar card to your account in the offers section, and your points will automatically be added as part of your BPme transactions. 

Please note that you will not be awarded any Nectar points if you use a BP Plus Bunker card as a payment method.

Q: Do I get the same price with a BPme transaction?

The price will be the same as if you were to pay in the normal way. Whatever price you pay on your plastic fuel card is what you will pay using the same card on BPme.

Q: Do I have to have my physical fuelcard with me when I use the BPme App to pay?

Whilst you don’t need the physical fuel card with you when you pay via BPme at a BP site, you should continue to carry this with you. You will need this in order to purchase other vehicle-related products within BP shops and to make fuel purchases at a cross acceptance sites such as Esso, Texaco and Gulf.

Q: Do BP Alerts work with BPme transactions?

Yes, these still work, and will be treated as one card with the physical card, so the overall limits will be applied.

Q: Can a “Wildcard/Bearer card” be used with BPme?

Any BP Plus or BP Plus Bunker Fuel Card can be added to BPme app. The odometer reading and vehicle registration number will be still required during a transaction as per a physical transaction.

Q: Can the same fuelcard be linked to the BPme App for multiple drivers?

No. A BPme account can add any number of fuel cards. However, a fuel card can only be associated with one BP account. A BP account should not be shared between multiple drivers.

Q: If my phone is stolen do I need to cancel my fuelcard?

Please contact your Fleet manager in this instance and they will be able to advise.

Q: Can I buy Gas Oil (Red Diesel) on the BPme App?

No, Gas Oil is not an allowed fuel grade as part of BPme transactions.

Q: Can I use BPme at BP stations in Europe?

Currently, the UK fuel cards within the BPme app can only be used in UK fuel stations.

Q: Can I remove a card and add it back to my BPme wallet with the same activation code?

If you remove a fuel card from your BPme wallet, you will require a new Activation code from your Fleet manager. Please contact your Fleet Manager for a new activation code.

FAQ Topic 7: BP Fuel Card Service Code 65 (SC65) changes

Q: Which shop articles are impacted by the deactivation of SC65 for fuel cards?

All vehicle-related goods and services including shop goods are still accessible. Non-vehicle-related shop goods are no more accessible. See below for a detailed list.

Service Code 60 – 64 (Still available through BP fuel cards):

Vehicle-related products such as:
  • Fuels*, lubes and operation materials (* includes also LPG/CNG electricity, hydrogen etc.)
  • Road vehicle parts and accessories
  • Vehicle washing systems
  • Help for repairs and break-downs (including vehicle recovery and towing away)
  • Tolls and fees for road usage (including tunnels, bridges/ferry and combination services (transport of HGVs on ferries and trains))
  • Replacement vehicles
  • Car park services
  • Border control service
  • Security guard service for hazardous or valuable goods

Service Code 65 (Available through alternative payment methods):

Non-vehicle-related products such as:
  • Food
  • Beverages
  • Tobacco
  • Newspapers
  • Maps
  • etc.

Q: Is the deactivation of SC65 going to take place at the same time in all EU member states?

Yes, the system changes will be implemented centrally for all EU member states, leading to a simultaneous deactivation of SC65 on 5th December 2017.

Q: Why is the deactivation of SC65 before the PSD2 effective date on 13th January 2018?

Due to technical reasons the deactivation on the 5th December 2017 is the latest possible date.

Q: Are BP customers from the UK impacted?

UK has transposed PSD2 into local law simultaneously to all other EU member states. Regardless of any Brexit negotiation, the British regulator FCA applies PSD2.

Q: Are BP customers from Switzerland also impacted?

Switzerland is not a member state of the EU and PSD2 does therefore not apply. Fuel cards issued in Switzerland can continue to buy shop goods of SC65 in Switzerland but not in the EU.

Q: Can international fuel cards issued in the EU still buy SC65 shop goods in Switzerland?

No, EU issued fuel cards are not allowed to buy non-vehicle related products either inside or outside the EU.

Q: Do fuel cards remain valid or will they be replaced due to this change?

All SC65 fuel cards will remain valid until their embossed expiry date and will serve as SC64 fuel cards starting 5th December 2017.

Q: Does the SC65 stop also impact ROUTEX cards issued by OMV, ENI or STATOIL or other fuel cards from independent issuers (e.g. UTA, DKV)?

Every fuel card issuer is responsible for the compliance of its own customers’ card transactions. Some card issuers may have chosen a different path to deal with the new law and could therefore be able to continue to sell SC65 shop goods.

Q: Will SC65 shop goods become available to fuel card holders in future?

BP is currently analyzing options to become a licensed payment service provider in future. When licensed, fuel card holders can buy SC65 shop goods again.