Frequently asked questions

Got a query? Take a look through our FAQs to find the answer

FAQ Topic 1: Fuel card essentials

Q: What is a fuel card?

Fuel cards enable businesses of any size to buy petrol, diesel and other products at various service station networks. Depending on the amount of fuel your company needs, you can often make significant savings on the advertised pump price.

Whether you have a small number of vehicles that deliver locally, a fleet of vehicles operating nationwide or across Europe, or simply employees who use their own vehicles and reclaim mileage, you could enjoy a number of useful benefits – including cost reduction, better management of fuel consumption, mileage capture and more.

Q: What types of fuel cards do you offer?

BP offers four fuel cards, tailored towards different types of fleets and different fleet needs: BP PLUS, BP + Aral, BP PLUS Bunker, and BP Supercharge.

Our Fuel Cards already provide over 40,000 UK customers with competitive pricing, the UK’s largest motorway and branded network, advanced security and fraud detection and time-saving fleet admin solutions and management information reporting. Find out more by visiting Our Cards.

Q: How can BP Fuel Cards help my business?

The fundamental advantage of BP Fuel Cards is to help you manage fuel costs more effectively. A full list of benefits includes:
  • Savings against national average pump prices and protection against rising costs,
  • Driving time, fuel and money savings, due to our extensive network that is strategically located on more motorways and ‘A’ roads than other fuel providers.
  • Reduction in admin time, through online tools for creating fleet reports and alerts.
  • A dedicated account manager and customer service team.
  • Advanced security features and a comprehensive fraud detection process that vigilantly protects your business.
  • Interest-free credit (subject to status) and no transaction fees.
  • Access to BP stores, the Nectar rewards programme and partner brands including M&S Simply Food and Wild Bean Cafe.

Q: What's the benefit of using BP Fuel Cards over other forms of payment?

BP Fuel Cards offer a number of benefits over cash or credit or debit cards:
  • Cost savings through competitive pricing.
  • Improved cash flow with interest-free credit (subject to status).
  • Time and money saved on fleet administration via consolidated VAT-approved invoices, meaning no need for drivers to carry cash or save till receipts.
  • Management of card spend, with purchase restrictions set by driver or vehicle, or both.
  • Consistent high fuel quality across all sites.
  • Advanced fraud prevention and detection, with individual PIN numbers, alerts for unusual usage and online authorisation protocols.

Q: How do I choose the right BP Fuel Card for my fleet?

Take a look at Our Cards or simply give our expert team a call on 0845 6030723. They’ll discuss your requirements and make a recommendation that offers your business the best combination of price, network and security.

These are the questions they’ll ask:
  • What size and type of vehicles do you have?
  • Are they diesel or petrol?
  • Where are you based and where do your vehicles travel?
  • How much do you spend per month on fuel?

Q: Do you charge a network fee every time a BP Fuel Card is used?

No. Unlike some fuel card suppliers, who charge as much as £2.00 in transaction or network fees every time a driver fills up, BP will charge you nothing. 

FAQ Topic 2: Network

Q: How many sites can my driver use with a BP Fuel Card?

The BP network offers over 1,280 BP sites, including over 70 motorway stations and more than 900 ‘A’ road sites. This means we have the largest single branded network in the UK, including the largest motorway and ‘A’ road network. 

Your drivers can also fill up at Texaco, Gulf (excluding Scottish islands) and Esso stations that display the BP acceptance sign taking the total number of stations to over 3,100.

Q: Do you offer European coverage?

Yes. In fact, with the BP + Aral Card we offer a huge network spanning 18,000 sites in 29 countries. Your drivers can use all BP sites in Europe plus every station in the ROUTEX network, including ARAL, Eni, OMV and STATOIL Fuel and Retail (Circle K).

Most of the ROUTEX sites have been designed with trucks and buses in mind, with high canopies, more space, secure monitoring and well-lit forecourts.

Q: Where is my nearest BP?

Simply use our route planner to find your closest BP station. Your drivers can also download the BP App and/or our free sat nav updates.

Q: Where else can BP Fuel Cards be used?

In addition to our own extensive network, BP fuel cards* are also accepted at hundreds of partner sites, including Gulf**, Texaco and now Esso*** (where the BP acceptance sign is displayed), bringing our network coverage to over 3,100 sites across the UK.

Over 1,280 BP sites in convenient locations
Nearly 950 Texaco sites 
Around 430 Gulf sites**
Over 630 Esso sites***

* Excludes Bunker Card
**Excludes some Gulf sites situated on the Scottish Islands and mainland UK.
*** Excludes Esso Tesco Alliance sites (Esso forecourt with a Tesco shop) and Esso Euro Garage sites.

FAQ Topic 3: Card Management

Q: How can I order additional Fuel Cards?

Easy – simply place your order via your BP AccountManager online dashboard. If one of our business suppliers handles your BP Fuel Cards, please check directly with them.

Q: How do I apply for a BP Fuel Card account?

You can apply online or you call our friendly team on 0845 603 0723. They’ll process your application on the same day

Q: What can my drivers buy with a BP Fuel Card?

As a fleet manager or decision maker, you have complete control and visibility over every purchase your drivers make with a BP Fuel Card. You can set individual purchase parameters for every card, including diesel, all fuels, vehicle-related products and/or shop goods and services.

Q: Are individual Fuel Cards linked to a driver or to a vehicle?

BP Fuel Cards can be configured by:

•	Vehicle  
•	Person   
•	Person and vehicle

Cards can also be linked to a cost centre using our online management tools.

FAQ Topic 4: Additional Tools

Q: What is online account management?

Our online services tool, BP AccountManager, enables you and approved members of staff to access your fleet’s Fuel Card account around the clock, seven days a week. You can order and cancel cards; view and download transactions, invoices and statements; set alert and notification parameters, and more. 

Q: What reporting is available?

BP AccountManager gives you access to a suite of reports on fuel usage and driver behaviour, so you can view, download and analyse a wide range of performance parameters to ensure your fleet is running as efficiently as possible.

Q: Do BP Fuel Cards offer a mileage capture system?

Yes. As well as odometer readings captured at the point of sale and included on transaction data, you can harness private and business mileage capturing and reporting. 

FAQ Topic 5: Customer services

Q: What if my cards are lost or stolen?

Notify BP immediately if you are a direct customer, or your Fuel Card provider if you’re supplied by one of our business partners. 

Our direct customers can log on to BP AccountManager and cancel the card immediately 24/7. Alternatively, you can call our team on 0845 603 0723 (Monday-Friday 08:00-17.00).

Q: How do I cancel lost or stolen BP Fuel Cards, or those no longer required, and order new ones?

Simply log on to BP AccountManager or, if you’d prefer, call our friendly team who’ll be happy to help. 

If your Fuel Cards are supplied by one of our business partners, please check directly with them.

Q: Can I change my PIN number?

Yes. Simply visit BP AccountManager to instantly change any PIN number. 

FAQ Topic 6: BP Fuel Card Service Code 65 (SC65) changes

Q: Which shop articles are impacted by the deactivation of SC65 for fuel cards?

All vehicle-related goods and services including shop goods are still accessible. Non-vehicle-related shop goods are no more accessible. See below for a detailed list.

Service Code 60 – 64 (Still available through BP fuel cards):

Vehicle-related products such as:
  • Fuels*, lubes and operation materials (* includes also LPG/CNG electricity, hydrogen etc.)
  • Road vehicle parts and accessories
  • Vehicle washing systems
  • Help for repairs and break-downs (including vehicle recovery and towing away)
  • Tolls and fees for road usage (including tunnels, bridges/ferry and combination services (transport of HGVs on ferries and trains))
  • Replacement vehicles
  • Car park services
  • Border control service
  • Security guard service for hazardous or valuable goods

Service Code 65 (Available through alternative payment methods):

Non-vehicle-related products such as:
  • Food
  • Beverages
  • Tobacco
  • Newspapers
  • Maps
  • etc.

Q: Is the deactivation of SC65 going to take place at the same time in all EU member states?

Yes, the system changes will be implemented centrally for all EU member states, leading to a simultaneous deactivation of SC65 on 5th December 2017.

Q: Why is the deactivation of SC65 before the PSD2 effective date on 13th January 2018?

Due to technical reasons the deactivation on the 5th December 2017 is the latest possible date.

Q: Are BP customers from the UK impacted?

UK has transposed PSD2 into local law simultaneously to all other EU member states. Regardless of any Brexit negotiation, the British regulator FCA applies PSD2.

Q: Are BP customers from Switzerland also impacted?

Switzerland is not a member state of the EU and PSD2 does therefore not apply. Fuel cards issued in Switzerland can continue to buy shop goods of SC65 in Switzerland but not in the EU.

Q: Can international fuel cards issued in the EU still buy SC65 shop goods in Switzerland?

No, EU issued fuel cards are not allowed to buy non-vehicle related products either inside or outside the EU.

Q: Do fuel cards remain valid or will they be replaced due to this change?

All SC65 fuel cards will remain valid until their embossed expiry date and will serve as SC64 fuel cards starting 5th December 2017.

Q: Does the SC65 stop also impact ROUTEX cards issued by OMV, ENI or STATOIL or other fuel cards from independent issuers (e.g. UTA, DKV)?

Every fuel card issuer is responsible for the compliance of its own customers’ card transactions. Some card issuers may have chosen a different path to deal with the new law and could therefore be able to continue to sell SC65 shop goods.

Q: Will SC65 shop goods become available to fuel card holders in future?

BP is currently analyzing options to become a licensed payment service provider in future. When licensed, fuel card holders can buy SC65 shop goods again.