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As of 21 March until the end of April, BP is offering to supply free fuel to the UK emergency vehicles – police, fire, emergency NHS ambulances and NHS trust non-emergency vehicles. These emergency services will be able to fill up without being charged for their fuel when using a BP Plus or Allstar fuel card
 
 
Ambulance on motorway

As of the 23 March until the end of April, working with Deliveroo, BP will be offering free delivery of food and convenience goods purchased at company-owned sites.

 

We would like to thank all our customers for their continued patience. Things are moving extremely quickly so please bear with us if we don't always have all the details you need. 

 
 

FAQs for UK emergency services

Why is BP doing this?

We are working across BP to manage the unprecedented situation that the world is facing due to the COVID-19 pandemic. BP wants to support both those who the rest of us depend on and all people staying at home in the UK during the current coronavirus pandemic. We are doing this by offering free fuel to our emergency services (police, fire, NHS ambulances and NHS trust non-emergency vehicles) fuel card holders for fleet vehicles, and free Deliveroo deliveries of convenience goods purchased from our company owned retail sites. 

 
 
I work for the emergency services. What do I have to do to get free fuel?

When using a BP Plus or Allstar fuel card you will be able to fill up your fleet vehicle at any BP retail site without being charged.

 

 
How will I be reimbursed for the ‘free fuel for emergency services’ transactions?

This offer applies to emergency services using either a BP Plus or Allstar fuel card.  For the fuel purchased using an Allstar fuel card, BP will make the necessary arrangements with Allstar to ensure that the fuel is ‘free’ for the emergency services.

 

 
What about emergency services that do not have an Allstar or BP Plus card?

Over 90% of emergency services carry either a BP Plus or Allstar card. Anyone who is not in possession of either of these cards can apply for one via the BP website. We will work with any parties not covered to offer them a BP Plus card through our existing agreement with the Crown Commercial Services.

 

 
Who is eligible for the emergency services ‘free fuel’ offer?

This offer applies to the UK National Health Service (NHS) emergency ambulance services, NHS trust non-emergency vehicles as well as local police and fire authorities who use either a BP Plus or Allstar fuel card to purchase fuel under the Crown Commercial Services framework.

 

 
Are any retail sites excluded from this offer?

No, all BP branded retail sites, whether they are company or dealer owned, are participating in this free fuel offer to relevant emergency services.

 

 
Are the armed forces included in this offer?

At this stage this offer is only for the UK emergency services.

 

 
I work for the police/fire/ambulance service. Can I fill up with free fuel?

This offer is for the fuelling of the emergency services fleets and doesn’t cover fuel for the personal use of employees working in the emergency services.

 
Are you offering free fuel to emergency services in other countries?

Not at this stage. BP is encouraging the leadership teams in all the countries where we operate to support the COVID-19 pandemic response in the most appropriate way.

 
What are you doing to maintain hygiene at your retail sites?

 

We have provided clear guidelines to all retail sites on cleaning and hygiene protocols. This includes guidance on:

 

  • frequency of cleaning of communal areas, fuel pump handles and toilets
  • personal hygiene and use of hand sanitizer
  • using personal protective equipment (PPE)
  • handling of credit cards and money

 

 
Does this offer of free fuel apply to private vehicles?
No. This offer is for the fuelling of the emergency services fleets and doesn't cover fuel for the personal use of employees working in the emergency services.
Will all blue light drivers be able to obtain free fuel?

This offer only applies to the UK National Health Service (NHS) emergency ambulance services, NHS trust non-emergency vehicles as well as local police and fire authorities who use either a BP Plus or Allstar fuel card to purchase fuel under the Crown Commercial Services framework.


 

 
 
Do you need to show ID to obtain free fuel?

No. Emergency services personnel who are filling up their fleet vehicles need to use either a BP Plus or Allstar fuel card to purchase fuel, which will be reimbursed by BP.

 

 
Does this offer apply to coastguards/blood bikes/care workers/private ambulances?

The offer currently applies only to the UK National Health Service (NHS) emergency ambulance services, NHS trust non-emergency vehicles as well as local police and fire authorities who use either a BP Plus or Allstar fuel card to purchase fuel under the Crown Commercial Services framework.

 

However, we’ve had a number of requests from organizations, such as blood bike charities and private ambulance companies that support the NHS, to see if we could extend our offer of free fuel to emergency services vehicles to them.

 

We have decided that we will review requests like this on a case by case basis to see if we can help.

 

For us to consider if we can extend our existing offer to your organization, please submit a letter from the NHS as evidence that you are working for an NHS trust, and specifically supporting COVIID-19 related activities, via the apply now section of our BP Plus site.

Why are you not offering fuel to emergency services personnel?
We recognize that there are requests to see if we could do more and extend our offer of free fuel to more people, for example, NHS personnel, care workers and medical charities. We made the decision to make this offer to emergency services fleet vehicles as we were able to put a system in place to make it happen, using fuel card payments, quickly and efficiently, and hopefully it will be of some support to the emergency services. We are continuing to look at other ways we can help support the response to the COVID-19 pandemic around the world and will keep reassessing our plans, and actions, as the situation develops.
What is included in this offer?‎
Diesel, unleaded, premium diesel and super unleaded only.
Does the offer include other items like Adblue and Oil?‎
No, the offer covers diesel, unleaded premium diesel and super unleaded only. Other products will be charged in the normal way.
Can you not do more to support the charities, like blood bikes, that support the NHS?‎
We recognize that there are requests to see if we could do more and extend our offer of free fuel. BP will keep looking for more ways to contribute and support the global COVID-19 pandemic response. At present, we have made this offer to fleet vehicles from the police, fire brigade, NHS emergency ambulances and NHS trust non-emergency vehicles who have fuel cards with us or Allstar, the offer is initially valid until 30 April. We are happy to discuss our wider fuel card offer with your organisation. Information on the BP Plus card can be found on our website; we offer a clear pricing structure with a range of options, depending on your fleet size and needs.
What is included in this offer?

Diesel, unleaded, premium diesel and super unleaded only.

 

 
Does the offer include other items like Adblue and Oil?

No, the offer covers diesel, unleaded premium diesel and super unleaded only. Other products will be charged in the normal way.


 

FAQs for UK BP customers and partners

Does BP charge more for products that are sold via Deliveroo than in store?
No. The price of the goods we sell via Deliveroo for home delivery is the same as what they cost in store.
If there are stock shortages in your convenience stores will deliveries to the over-70s be prioritised?

At this stage we are not planning on any prioritisation of deliveries. However, the situation is rapidly evolving and we will keep reassessing our response plans to make sure the appropriate measures are taken.

 

 

 
 
Is there a minimum order value?

Yes, the normal £10 minimum order value applies.


 

 
 
How much is the delivery fee that is being waived?
The average delivery fee is around £3, depending on the distance.
How long does it take for goods to be delivered from store to home?

The average delivery time is under 30 mins.

 

 
 
Why are free Deliveroo deliveries only available from your company-owned sites?

We currently only have an agreement with Deliveroo to offer home deliveries from our company owned sites. We are working with them to see if there is any possibility of extending this wider.

 

 
 
What kind of products can I buy from BP via the Deliveroo app?

We offer a range of over 300 products including products from our Wild Bean café as well as other branded goods sold in our stores.

 
Can I order M&S goods from BP retail sites via Deliveroo?

Yes, we have extended our Deliveroo offer to include a range of over 100 M&S goods.

 

 

 
 
Are any goods excluded from this offer?

No. Our full range of over 300 products is included.

 

 
How do I find out if there is a company owned site near where I live?

You can find out which delivery services are available in your area via the Deliveroo app.

 

 
Will this offer also be available via Deliveroo in other countries?
Not at this stage. BP is encouraging the leadership teams in all the countries where we operate to support the COVID-19 pandemic response in the most appropriate way.

Fuel offer

Terms & conditions

BP is offering free fuel for UK emergency service vehicles fuel card holders

  • Offer available from Saturday 21 March 2020 to Thursday 30 April 2020 and may be extended at BP’s discretion.
  • Offer only available to UK National Health Service (NHS) emergency ambulance services, NHS trust non-emergency vehicles as well as local police and fire authorities who use either a BP Plus or Allstar fuel card to purchase fuel under the Crown Commercial Services framework.
  • Offer valid across all participating BP fuel stations.
  • Drivers should present their BP Fuel card or Allstar card in the usual way and the site teams will process the transaction in the usual way.
  • BP reserves the right to amend or withdraw this offer at any time due to reasons beyond its control.

Deliveroo offer

Terms & conditions

BP is offering free fuel for UK emergency service vehicles fuel card holders

  • Offer available from Monday 23 March 2020 to Thursday 30 April 2020 and may be extended at BP’s discretion.
  • Participating BP fuel stations only.
  • Minimum value order £10. Maximum value order £100. 
  • BP reserves the right to amend or withdraw this offer at any time due to reasons beyond its control, including a change to Deliveroo's delivery prices.
  • BP is not responsible for the Deliveroo delivery service. If you have any issues with your oredr, please contact support@deliveroo.co.uk
 
Participating stores
  • Adel SF Connect
  • Barnwood SF Connect
  • Basildon SF Connect
  • Bedford SF Connect
  • Bessborough SF Connect
  • Blackbird Hill SF Connect
  • Bracknell SF Connect
  • Braintree SF Connect
  • Bury Street SF Connect
  • Bush Centre SF Connect
  • By-Pass SF Connect
  • Byron SF Connect
  • Cambridge Road SF Connect
  • Canonmills SF Connect
  • Chatham SF Connect
  • Cheadle Hulme SF Connect
  • Cheriton SF Connect
  • Church View SF Connect
  • Clarendon SF Connect
  • Cockfosters SF Connect
  • Colchester SF Connect
  • Cranford SF Connect
  • Cromwell Road South SF Connect
  • Crownwood SF Connect
  • Downham SF Connect
  • East Mayne SF Connect
  • Eastwood SF Connect
  • Esplanade SF Connect
  • Ewell SF Connect
  • Finchley Lane SF Connect
  • Four Acres SF Connect
  • Garlinge SF Connect
  • Goddington SF Connect
  • Greengate SF Connect
  • Grove Road SF Connect
  • Gunnersbury Park SF Connect
  • Guyscliffe SF Connect
  • Haberden SF Connect
  • Hampton Court SF Connect
  • Harborough SF Connect
  • Harlow Gate SF Connect
  • Harlow SF Connect
  • Heaton Mersey SF Connect
  • Highfield SF Connect
  • Highway SF Connect
  • Hillingdon SF Connect
  • Hillside SF Connect
  • Hornbill SF Connect
  • Hove SF Connect
  • Hutton Mount SF Connect
  • Jorvik SF Connect
  • Kellys Corner SF Connect
  • Kempton Park SF Connect
  • Kensington SF Connect
  • Lee SF Connect
  • London Road SF Connect
  • Longman SF Connect
  • Lower Wick SF Connect
  • Merrow SF Connect
  • Mitcham Road SF Connect
  • Mottingham SF Connect
  • Mousehold SF Connect
  • Mytchett SF Connect
  • Newnham Avenue SF Connect
  • Northolt Park SF Connect
  • Oak Farm SF Connect
  • Oakfield SF Connect
  • Odeon SF Connect
  • Ongar Road SF Connect
  • Pannal SF Connect
  • Park SF Connect
  • Penns Lane SF Connect
  • Perivale SF Connect
  • Perry Street SF Connect
  • Perth Services SF Connect
  • Pinkham Way SF Connect
  • Pollokshaws SF Connect
  • Prestbury Road SF Connect
  • Ravenscroft SF Connect
  • Rosetta SF Connect
  • Salisbury SF Connect
  • Shepperton SF Connect
  • Shirley SF Connect
  • Slateford Road SF Connect
  • Solihull SF Connect
  • Sonning Cutting SF Connect
  • St Albans SF Connect
  • Stonebridge SF Connect
  • Stourbridge SF Connect
  • Swanbridge SF Connect
  • Tilehurst SF Connect
  • Townsend SF Connect
  • Trafalgar SF Connect
  • Trinity SF Connect
  • Tudor SF Connect
  • University Way SF Connect
  • Upton Way SF Connect
  • Wandsworth SF Connect
  • Waterfall SF Connect
  • Watford Way SF Connect
  • Weldale SF Connect
  • West End SF Connect
  • West Street SF Connect
  • Western Avenue SF Connect
  • Widmore SF Connect
  • Wilmslow SF Connect
  • Wimbledon Chase SF Connect
  • Woodcote SF Connect
  • Wrythe SF Connect