COVID-19 update from BP

We know these are uncertain and challenging times so we want to let you know what we are doing in response to Coronavirus (COVID-19) and explain some of the measures we are taking to keep our BP Connect sites clean, helping us all stay safe.

Following the Prime Minister’s announcement on Monday, March 23 BP New Zealand Managing Director Debi Boffa confirmed that the company’s retail sites across the country will continue to operate to the fullest extent possible.

“In an emergency situation fuel is considered a lifeline utility. BP sites across the country will remain open as the country transitions from Level Three to Level Four of the COVID-19 alert system. I can assure New Zealanders that fuel will continue to be available when and where they need it, and that we will continue to operate in close alignment with Ministry of Health
guidelines to protect the health of our customers and our teams to the best of our ability,” Ms Boffa said.

Under Level Four of the COVID-19 alert system, BP Connect sites will operate under closed door operations. This means customers are not able to enter the shop. BP Connect stores are offering essential fuel and convenience items so not all our services and facilities are available. Carwashes are closed. Essential items can be purchased through night pay windows and for our three sites that customers do enter the shop, access is restricted to the transaction counter. 

We are continuing to operate to the fullest extent possible while also maintaining measures to protect the health and wellbeing of both our customers and team members. We are in regular contact with MBIE and MPI to ensure we fully comply with their requirements and can now offer a small selection of Wild Bean Cafe pies and hot food. Wild Bean Cafe coffees are unavailable. 

Portaloo facilities for customers will start to become available at 52 BP Connect sites around the country. Portaloos are at sites close to main trunk routes to meet the needs of essential workers and customers on essential trips. Locations here. In addition to the portaloos, toilet facilities for customers continue to be available at five Truckstops in Bombay, Dairy Flat, Papakura, Te Puna and Wairakei as these are located outside of our stores.

We are regularly communicating with our team on how best to protect our customers and themselves through our updated cleaning and sanitising plan.

• Team members are following social distancing guidelines and wearing gloves when appropriate.  
• Increasing sanitising procedures in store and on the forecourt, ensuring team members are washing their hands regularly, wiping EFTPOS terminals, fuel pump and dispenser handles with disinfectant and making paper towels available beside each pump.

As we keep a safe distance from others and follow social distancing guidelines, please remember BPMe as an option to quickly pay for fuel from your vehicle. Every day during April, you can get 10 cents off per litre on fuel when using our BPMe with AA Smartfuel. 

We continue to provide our dealer partners with relevant information to support the continued safe operations of their sites. 

BP Truckstops will remain open during this time as per normal.

Air BP will continue to provide essential aviation refuelling services and Castrol will continue to provide lubricants in line with respective lifelines utilities provider responsibilities.

We will continue to monitor this evolving situation and take necessary actions to ensure the safety and well-being of our customers and team.

We encourage everyone to look after themselves and each other through these times.

The team at BP