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bp Southern Africa - Share your experience survey programme: Terms & conditions

BP Customer Survey Platform

Share your experience survey programme: Terms & conditions


The terms and conditions set out below ("Terms and Conditions") apply to the bpSA Share your experience survey programme ("programme") being run and administered by bp Southern Africa (Pty) Ltd with its registered address at 199 Oxford Road, Oxford Parks, Dunkeld, 2196 ("Promoter" or "us" or "we").


These Terms and Conditions will prevail in the event of any conflict or inconsistency with any other communications sent to you by us, including advertising or promotional materials. 


Prize redemption instructions are deemed to form part of the Terms and Conditions. By taking part in this programme, you are deemed to be a participant (hereinafter referred to as you or participant) and all participants will be deemed to have accepted and shall be bound by these Terms and Conditions.


This version of the Terms and Conditions applies to Participants (defined below) in the Republic of South Africa.


1.      Important Provisions


We have a duty, in terms of the Consumer Protection Act, No. 68 of 2008 to point out certain important provisions in these Terms and Conditions to you. The clauses which contain these important provisions and the reasons why they are important are set out below. It is important that you read all of these Terms and Conditions carefully and not only what we point out below.


1.1.   Limitation of risk, legal responsibilities and liability. Clauses 8, 10, 13 and 14 herein below are important because they limit and exclude obligations, liabilities and legal responsibilities that we and other persons or entities may otherwise have to you. As a result of these clauses, your rights and remedies against us and these other persons and entities are limited or excluded. These clauses also limit or exclude your right to recover from, or make claims against, the Promoter for losses, damages, liability or harm you or others may suffer as a result of your participation in the programme. Clauses 10 and 14 herein below are particularly important because you take on risk, legal responsibilities and liability. In terms of these clauses, you may be responsible for taxes, fees, claims and other amounts. You will also be responsible for, and you accept, various risks, damages, harm, and injury which may be suffered by you and others for what is stated in these clauses.


1.2.   Indemnities by you. Clause 10 herein below requires you to indemnify (hold harmless) us and other persons or entities against claims, loss, damages, and harm that may be suffered by us and other persons or entities as a result of your participation in the programme. This places various risks, liabilities, obligations and legal responsibilities on you, and you will be responsible and liable for the payment of the value of the claims, loss, damages, and harm that may be suffered or claimed.


2.      The Programme is only valid in South Africa and is open only to a natural person, who: i) is a legal resident in South Africa as either (a) a South African citizen; (b) a South African permanent resident; or (c) in possession of a valid South African permit; and (ii) is at least 18 (eighteen) years old.


3.      The programme is not open to the Promoter, including its employees' agencies, sales agents/ merchandisers, packaging suppliers and their immediate family members (spouses, life partners, parents, grandparents, siblings, children and grandchildren) or to their business partners, or any person who is (i) a director, member, partner, or agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by, the Promoter; or (ii) a supplier of goods or services in connection with the Promoter.


4.      Participation in the programme constitutes your acceptance of these terms and conditions. All information relating to this programme published on any promotional material will form part of the terms and conditions of entry. The Promoter reserves the right to amend these Terms and Conditions in its sole discretion at any time and the amendments will be deemed to have taken effect on the date of publication of the revised Terms and Conditions on the Promoter's website at www.bpworld.co.za/surveys/tsandcs


5.      The programme will run from 4 May 2022 at 00h00 and end on 1 January 2023 at 00h00 (the programme period). No submissions received before or after the programme period will be accepted.


6.      Participants wishing to participate in the programme must:


6.1.   Visit a bp forecourt, bp Express, Wild Bean Cafe or bp Pick n Pay Express and spend any amount on fuel, oils, or in-store.


6.2.   Scan the QR code located in-store and on-forecourt, and on the promotional leaflets, or go to www.bpworld.co.za  and select the menu: Share your bp experience and win


6.3.   Follow the prompts in the survey shopper menu to complete a survey/s and submit a picture of their valid till slip;


6.4.   complete a new purchase as contemplated in clause 6.1 and follow the process in clauses 6.2 and 6.3, for each new survey submitted.


6.5.   use the platform on a cell phone number that is owned and registered to that Participant. No other person can use another person's cell phone number for survey submissions into the programme. If it is discovered that a Participant has entered a cell phone number that is not registered to that Participant, he/she will automatically be disqualified and will be required to refund to the Promoter any prize(s) that such Participant may have received from the Promoter. 


6.6.   not submit surveys using more than one cell phone number. This is to avoid additional fraud being conducted by multiple SIM card owners.


6.7.   Submit surveys using a phone number that is contactable during office hours (i.e. 08h00 to 17h00, Monday to Friday, excluding Public Holidays).


7.      By participating in the programme and following the steps set out in clause 6, you stand a chance to win one of 140 (one hundred and forty) R500 (five hundred rand) mobile cash vouchers. The following shall apply to the programme:


7.1.   140 (one hundred and forty) winners shall be selected during the programme period. 


7.2.   Winners will be selected weekly, by means of a random computerised draw, computerised to ensure anonymity, with results stored on the supplier's system after each draw.  The results of such random and independent potential winner selection shall be capable of being audited at any time upon request by the relevant authorities, to verify the randomness and accuracy of the selection process.


7.3.   Any winner whose survey submission and details are found to be fraudulent will forfeit their chance and any prize. An additional winner will be randomly selected via a draw to replace the potential winner who had forfeited the chance to win, to ensure that prizes are awarded timeously.


7.4.   Draws will be held weekly, with all valid entries received up until 23h59 the day prior to each draw, being included in the relevant weekly draw.


7.5.   4 potential winners will be selected in each draw, alongside 10 standby potential winners, to replace a potential winner in the event of a winner forfeit or discovery of fraudulent behaviour.


7.6.   Draws will be held on the first working day of each week, with the first draw to be held on 10 May 2022, and the final draw to be held on 4 January 2023.


7.7.   Once verified, winners will be sent an SMS notifying them of their win, with their cash voucher sent to them via SMS, redeemable at any Standard Bank ATM nationwide.


7.8.   In relation to the programme and entries received during the programme period: i) a unique cell phone number may only win once; ii) a unique user may only win once; iii) only one person per family may win; iv) only one person per fixed abode or household may win; and v) a unique till slip may only be used once for one survey.


7.9.   Prizes are awarded to the winner and are not transferrable.


8.      No responsibility will be accepted by the Promoter, its associated companies (its directors, officers and employees), agents and suppliers, for any prizes which are lost, delayed, corrupted, damaged, misdirected or incomplete or cannot be redeemed for any technical reason, delivery or other reasons.


9.      Winners may be required to produce proof of identity during the validation process and upon receipt of their prizes. Failure to do so will result in a forfeit.


10.   As far as the law allows, all Participants indemnify the promoter and its associated companies (directors, officers and employees) agents and suppliers, against any / all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever connected to or arising from their participation in any way in this programme and/or any receipt of and/or use of a prize.


11.   By taking part in this programme, Participants hereby warrant that all information submitted to the Promoter is true, current and complete.


12.   The Promoter may decline to award a prize if there is a reasonable suspicion of any irregularities or fraudulent activities.


13.   As far as the law allows, all warranties and representations concerning the programme not set out in these Terms and Conditions (whether express, implied or tacit) are hereby excluded.


14.   As far as the law allows, the Promoter shall only be responsible for those costs which these Terms and Conditions expressly say that the Promoter will pay. The Participant is responsible for (i) any and all applicable local taxes and fees; and (ii) all other costs incurred by it, or arising directly or indirectly from, the Participant's participation in the programme, or from the acceptance, receipt, use or enjoyment of any Prize. Without limiting the rest of this clause 14, the participant will be responsible for the cost of submitting proof of purchase and taking part in the programme and any mobile or data charges that apply, as per the tariff rates charged by the participant's mobile network provider.


15.   The Promoter reserves the right to terminate the programme immediately and without notice, if circumstances beyond its reasonable control prevent the Promoter, its associated companies (directors, officers and employees) agents and suppliers, from continuing to conduct the programme. In the event of such termination, as far as the law allows, all Participants acknowledge that they will have no recourse against the Promoter, its associated companies (directors, officers and employees) agents and suppliers, in respect thereof.


16.   As far as the law allows the Promoter, its associated companies (directors, officers and employees) agents and suppliers, shall not be responsible for a Participant's failure to access the programme for any reason whatsoever including, by way of example only, as a consequence of communications or network failures.


17.   These Terms and Conditions shall be governed by the laws of South Africa.


18.   If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.


19.   The Promoter's decision is final and binding and no correspondence will be entered into.


20.   The Promoter adheres strictly to POPIA regulations and you are given the opportunity to opt-in to the Promoter and its respective brands when taking part in the programme. By taking part in this programme, you accept our data privacy policy and understand that for the purposes only of this programme, we will store and use your details for the purpose of processing your survey answers into this programme and to perform all activities which flow from our receipt of your submission/s in terms of this programme and for statistical purposes only.   To view our privacy policy, go to https://bit.ly/bpprivacy


21.   If you require any help or have any enquiries in respect of the programme, please use the email address: ccsacustomerservice@bp.com

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