Feedback
Your views are extremely important to us. To contact us with any feedback or concerns, please email bpheliosfund@bp.com
Escalation process
The role of the bp Helios Fund is to provide financial grants to eligible beneficiaries. Once we receive an application, we strive to process this as quickly, fairly and as efficiently as possible.
However, there may be occasions where you don’t agree with the decision of the bp Helios Fund or occasions where the service provided is not as expected.
If you have a concern about the service you have received or the decisions taken by the bp Helios Fund, please contact us at the email or postal address below.
By post:
bp Helios Fund
Building C
ICBT Sunbury
Chertsey Road
Sunbury on Thames
TW16 7LN
Email:
In your correspondence, please set out your concern and any supporting documentation.
Timescales:
We will acknowledge your correspondence as soon as we receive it and endeavour to formally respond to your request within two weeks. This may take longer where we need to gather additional information from third parties.
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