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Thankless Kiwi driver behaviour revealed in new research

Release date: 17 June 2019

More than 70 percent of New Zealand drivers have experienced road rage, with almost half of these experiencing road rage in the last 12 months, new research on driver behaviour shows.  
 

Released today, the survey findings reveal New Zealanders want to show courtesy to each other when driving – but a large portion don’t know how to show thanks on the road.  

 

The independent TRA research, commissioned by BP during ‘March Madness’ – the nation’s busiest month on the road – has uncovered the following key findings:   

• 71% of New Zealanders have experienced road rage and more than half of them have experienced it in the last 12 months

• 95% of those surveyed consider themselves courteous drivers

• When thanked on the road, 85% of those surveyed said their mood improved

• Despite 89% of Kiwi drivers saying they show thanks to other drivers regularly, only 37% feel they are shown the same amount of gratitude in return

• Nearly one third of New Zealanders surveyed are confused about the most suitable way to show thanks on the road

• A wave is used to say thanks by 85% of Kiwi drivers while more than 50% say they smile to show thanks. Other options include a finger lift, a toot, high-beams, or a quick flick of the hazard lights.  

 

New Zealand is a driving nation and BP wanted to know more about Kiwi driver behaviour and how it can impact your mood. Findings show that a deficit of gratitude on the road is having a lasting negative effect on drivers.  

 

Debi Boffa, Managing Director of BP New Zealand, says, “It’s a great feeling when another driver lets you into a traffic queue or gives you a wave when you let them pass. Unlike road rules, showing appreciation on the road tends to be overlooked. It’s in the everyday actions we can have a positive impact on another driver’s day, no matter how big or small.”  

 

“Creating a positive customer experience is really important to us and given the majority of our customers are drivers, we started to think about whether there was a way we could help improve their driving experience when they leave our forecourt and get on with their everyday lives.” 

 

To address this gap in gratitude, BP will be introducing a new way to say thanks on the road with the upcoming release of the BP Thank You Button.

 

The limited-edition BP Thank You Button comes in two parts. The Thank You Button itself, a small button which attaches to the air vent at the front of a vehicle in a convenient location and a green ‘thumbs-up’ light to be displayed in a vehicle’s rear window for the driver behind to see. The ‘thumbs up’ light is activated with a simple press of the Thank You Button.  

 

“When we looked at the research findings, we were surprised to see that there’s a lot of confusion around how exactly we’re supposed to say thanks on the road. The Thank You Button concept came to life because we wanted to offer a fun, interactive way to unite thousands of drivers across the country, making their day a little brighter,” says Boffa.  

 

BP believes the Thank You Button is the first Kiwi-designed electronic ‘thank you’ device designed to promote positive driving attitudes and behaviours on the road. The button also helps address findings in BP’s research that shows almost one third of drivers are confused about the best way to show thanks.  

 

The TRA research showed that when drivers are the recipient of thanks, 85% admit to feeling a noticeable improvement in their mood. But it’s not just our feelings that are impacted.  

 

Wellington registered psychologist Susan Wall says being thanked has positive health benefits. “Experiencing appreciation can lead to the release of dopamine, our natural feel-good hormone, which enhances psychological, social and physical health.”  

 

And being thanked can have a domino effect according to Ms Wall who says research shows people who are thanked are more willing to thank others.   

 

“We know road rage is impacting negatively on how we feel. Even being ignored by someone we have graciously slowed down to let in can make us feel annoyed. But if a driver signals their appreciation of courteous behaviour, we’re more likely to feel happy and experience a sense of good will, which will likely lead to us being more courteous to others on the road,” says Ms Wall.  

 

It’s this positive driving behaviour that BP hopes its Thank You Button will encourage, as does AA Driving School General Manager Roger Venn.  

 

“A little courtesy and goodwill when driving goes a long way. Giving people a quick thank you can help the roads be a friendlier and happier place, which can only be positive for our driving culture,” says Venn. 

 

-Ends-  

 

For further information contact: Leigh Taylor | Communications & External Affairs Manager | Phone 021 715 986 

 

Research methodology:

The NZ Driver Behaviour Survey was led by TRA and commissioned by BP New Zealand with an online survey of n=1008 New Zealanders who hold a current NZ driver’s licence, drive at least twice a week, with a nationally representative spread across age, gender and region. Fieldwork dates: 11 – 15 March 2019.

 

About the BP Thank You Button:

The limited-edition BP Thank You Button will be available soon at select BP fuel stations across the country until stocks last as a complementary gift with a purchase of $60 or more on fuel and instore items (excluding tobacco products and BP gift cards). To register early interest, visit www.bpthankyoubutton.co.nz and fill in the form or tap on the Thank You Button icon in the BPMe app. Once registered, you’ll be notified when the buttons will be in stock, but customers are encouraged to get into BP quickly once they’re contacted as numbers are limited.  Limited to one per customer.   

 

About BP New Zealand: 

BP strives to be a world-class operator, a responsible corporate citizen and a great employer. We have operated in New Zealand since 1946 and we continue to invest heavily in our assets, our infrastructure, our people and the community. We believe in strong, enduring partnerships and we are unique because we have the opportunity to leverage the benefits of global experience whilst remaining a local New Zealand organisation. We currently operate more than 100 BP Connect stores and Wild Bean Cafes in New Zealand. We also have a national network of BP branded independent retailers, distributor partners, truck stops and a terminals and logistics operation. Our wider operations include a leading Castrol lubricants business and an aviation (Air BP) business. Many of our retail sites are owned and operated by Kiwi businesspeople and roughly 3,000 New Zealanders are employed across our wider operations. The key to our success in New Zealand is, and always will be, our people, our customers and the communities in which we operate. 

Media enquiries
 

Leigh Taylor

Communications and External Affairs Manager
0800 800 027
leigh.taylor@se1.bp.com