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  3. Air bp
  4. Sterling card

Sterling card

The Air bp Sterling card is a trading account that offers the modern aircraft operator many convenient features
Air bp application form
Customer change of contact details form
Order an additional or replacement Card
The Air bp carnet card is being replaced by Air bp Sterling card. Both designs are accepted in our network while the replacement cycle occurs.
View of the front of the card

Sterling card features

  • access to a national network of more than 30 refuelling locations
  • access to Air bp’s 24-hour Card-operated self-service dispensers
  • a contact number and a team of committed general aviation staff to help with any inquiries
  • a network-wide commitment to the highest standards of quality and safety.
     

 

How it works

You can use your Air bp sterling card at an Air bp unattended site by swiping it at the pump. Alternatively at our serviced sites you can provide the details to one of the Air bp Agents. They’ll detail the transaction on a manual delivery docket and give the pilot a copy.

 

These delivery transactions are downloaded to a central system, which produces invoices that are sent to customers. Payment will be due according to your account trading terms.


 

Apply for an account

To apply for an Air bp Sterling card account, complete the Application.
For the best experience, we recommend using Google Chrome or Microsoft Edge desktop browsers.
If you don’t have a New Zealand business number please choose the Other button to complete your application.

Direct Debit form and Terms & Conditions

 

 

Updating card details

As an existing Card customer, you may need to organise a replacement card, your aircraft details may have changed, or your card may be lost or damaged.

 

Replacement Air bp cards can be ordered here.
 

 

Flying Internationally

If you are flying internationally the Air bp Customer Service team can provide you with assistance.

 

 

Complaint Process

We are always looking for ways to improve our Sterling card service to you. If something has gone wrong, we want to know.  

Please call us on 0800 666 333 

 

Taking a Complaint Further: 

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service does not cost you anything and they will help resolve the complaint.  

 

You can contact FSCL by calling 0800 347 257; by emailing complaints@fscl.org.nz; through FSCL’s website: www.fscl.org.nz; or by writing to: FSCL PO Box 5967 WELLINGTON 6011.