Job summary

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

We provide heat, light and mobility to customers worldwide. We’re fundamentally redefining what we do, so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world become net zero too – working across our industry to improve people’s lives.

It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. A culture that values everyone benefits all of us. That’s why, to help our people thrive, we nurture a truly diverse and inclusive environment.

Join our Team and advance your career as Customer Operations Lead - NWE Africa!

This role is for Egyptian nationalities only. We would like to encourage candidates of all genders to apply.

In this role you will (be):

• Work closely with the Sales LT to develop the customer service offer for the channel, improve integration between sales and the functional teams (operations, GBS, etc);
• Builds a pipeline of continuous improvement opportunities for the channel related to customer management, sales processes, customer performance, and follows the execution in the markets;
• Manage the effective integration of cross-functional (GBS/Finance/ Sales/Marketing and Global supply chain and logistics) activities which impact our ability to provide a high quality customer experience;
• Drive standardization, simplification of key customer management processes in line with policy.
• Lead cross markets and cross functional projects for continuous improvement of processes and systems supporting their effective use;
• Leverage data from organisation, dashboards and partner with the country business teams and GBS to identify action plans to close compliance gaps and deliver operational improvements;
• Prepare and distribute formal internal/external Customer communications;
• Support any internal/external audits relevant as required along with the rest of the customer operations team to ensure safe, reliable and compliant operations;
• Support in providing necessary training, development and mentoring to the sales and customer operational teams to maintain high level of engagement and operational excellence

You will need to be successful in:

• Proficiency in English AND French
• Relevant degree and/or post graduate diploma or equivalent
• Proven experience in customer operations in the lubricants industry
• Contract management experience (customer and distributor contract management)
• Moderate understanding on trade agreements (import/export regulations)
• Proven track record on performance delivery and continuous process improvement through influencing others
• Strong stakeholder management and engagement skills
• Very strong service and action orientation skills
• Strong communication, influencing and presentation skills
• Problem solving and project management skills

We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Continuous Improvement, Contract Management, Cross-Functional Teamwork, Customer Management, Customer Operations Management, French Language, Influencing, Invoice Management, Order to Cash (OTC), Process Improvements, Project Management, Sales Process, Sector, market, customer and competitor understanding, Supply Chain

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.