Job summary
Entity:
People, Culture & Communications
Job Family Group:
HR Group
Job Description:
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused.
We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally, from a number of Business & Technology Centers and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy, process and digital experts, dedicated to delivering the best customer experience.
The Experience and Excellence Lead will work closely with the Experience and Excellence Manager and other collaborators to deliver the service excellence strategy and roadmap of payroll & time.
This role will also monitor global performance metrics and voice of customer statistics that help to improve service quality, customer experience and deliver operation efficiency target through Continuous Improvement globally. This role will be expected to collaborate with all the global operation team leaders, excellence & experience leads, solutions owners, or Centers of Expertise to ensure O&A is operate in safe, control and compliance across operations, tools, and projects delivery.
This role involves shift working. The candidate should be available for shift working, based on business needs.
What you will do:
- Develop and implement a service excellence strategy for payroll and time that aligns with the organization’s operation objectives and operational goals
- Work with senior leadership to identify key performance indicators (KPIs) and metrics that drive business performance and ensure they are accurately tracked and reported across distributed team
- Identify, implement, monitor and track continuous improvement in support to achieve efficiency target as assigned to Ops & advisory, improve service quality and/or customer experience
- Establish and lead the global community of practice (CoP) for the specific service area, lead and drive standard methodology sharing and standardized ways of working, and deliver identify CI
- Manage CI backlog, work with Global Solution Owner on prioritizing Services systems impacting changes backlog
- Develop capacity reporting and measurement to understand service through-put. Work with operational leaders to plan and optimize resources to cover Business As Usual, peak period and projects
- Coordinate and track global standard operating procedure and their reviews, ensure the local operating procedures are updated timely by respective operations team
- Adopting the most appropriate method (agile, waterfall) and management structures for service enhancing projects
- Ownership and management of the change plan in respective service area
- Continually identifying, prioritizing and mitigating project risks and issues, calling out as appropriate
- Carries out service performance benchmarking to ensure we stay current and deliver efficiently
- In partnership with GSO, engage COE in respective areas in project planning and service management
- Lead and develop the team, providing mentorship, training and guidance to ensure high performance
- Foster a collaborative and results-oriented work environment that encourages innovation and continuous learning
- Develop & implement services skills and technical capability for team
What you will need ?
- Degree or professional qualification in a relevant field, or equivalent experience.
- 8+ years and above of working experience in end to end payroll delivery cycle for multi countries in a global shared services environment
- Adapt at working on multiple concurrent projects with nominal supervision
- Strong business acumen in understanding operation processes, issues and challenges.
- Experience of succeeding in complex and changing environments, including ability to work effectively in a fast-paced environment and handle daily planned and unplanned activities
- Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over
- Ability to handle sensitive and confidential information with discretion.
- Awareness of data compliance and data privacy requirements/regulatory
- Proficient in project management including waterfall and agile methodology
Skills:
- Advance skills in MS 365 tools - including extensive understanding / experience using Excel
- Strong skills and expertise of business processes, and IT systems related to HR system
- Strong communication skills, with the ability to engage and influence collaborators at all levels.
- Strong analytical skills and complex problem-solving skills
- Experience in continuous improvement/Lean six sigma/ relevant methodology
- Psychological safety
- Legal and regulatory environment and compliance
- Stakeholder management
- Continuous improvement
- Performance and planning
- Commercial competence
- Agile core principles
- Creativity and innovation
- Budget management
- Customer service delivery excellence
- Workforce Planning
- Resilience
- Teamwork
- Leadership
- Customer centric thinking
- Knowledge sharing
Technical Skills:
- Experience in payroll management lifecycle within a complex and changing environment
- Experience of contribution to great employee / user experiences – bringing to bear design thinking and service-centric design methodologies
- Compliance knowledge
- Regulatory knowledge
Behavioral:
- Experience and knowledge of change management principles, methodologies and tools
Why join us?
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.
We support our people to learn and grow in a diverse and challenging environment. We believe that team is strengthened by diversity. We are committed to crafting an environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life.
These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future.
Apply now!
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.