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BP Plus FAQs

Application

Why should I set up a BP Plus account?

BP Plus lets you consolidate all fuel and vehicle expenses in one simple GST statement.

 

BP Plus Online, our online reporting and fleet management tool, is available 24/7. BP Plus cards are accepted at over 1,400 BP sites across Australia, including our extended BP Specialist Discount Network.

 

Find out more about applying online.

What discount will I receive?

The discount on pump price you will receive may vary depending on:

  1. your BP Plus account;
  2. promotional offers;
  3. your annual fuel spend; and
  4. changes introduced by BP, as notified to you in writing from time to time.

 

Subject to the above, all new BP Plus customers should expect to receive a minimum of 2c discount off the pump price for regular fuels and 3c for Ultimate Diesel and Premium Motorspirit (PULP 95 & Ultimate 98).

 

BP Plus customers may also be entitled to a number of additional benefits beyond fuel discounts.

 

Please visit bp-plus-card/features-benefits.

Where can I use my BP Plus card?

The BP Plus card can be used at any of our 1,400 BP Service Stations nationally.

 

Access to the BP Specialist Discount Network of vehicle maintenance merchants including Beaurepaires, Bob Jane T-Marts, Bridgestone, Goodyear Autocare, O'Brien Autoglass, Tyrepower and Ultra Tune. BP Plus cards can also be used for warranty servicing at participating car dealerships.

Can I place controls on my account?
Yes, you have control of card usage. For example, restrictions can be placed to limit transactions, such as spend, volume, product/services and fuel types (Unleaded, Diesel, BP ultimate).
What security features are available?
All cards come with PIN security, additional security features such as odometer readings and authorisation numbers can also be applied.
What information do I need to apply online?

You'll need to have the following information handy:

  • Your ABN and Business details (including key contact person and the usual address details/phone numbers)
  • Estimate of annual fuel spend (type of fuel used, litres and/or dollar spend)
  • Direct Debit information and approval
  • Details of company directors (including names, home addresses, phone numbers, date of birth)
The application form asks me to select my business type. Which one should I choose?

The business type depends on how your business has been set up. There are six business types listed in the drop-down menu and each includes a short description. Scroll through the options and choose the description that describes your organisation.

 

Please note: BP will not set up any accounts in the name of a trust, please enter the name of the trustee(s) of the trust in the legal entity name and ensure that the ABN used has been set up in the trading name, not the trust.
Why do I have to provide a signed copy via mail?
As part of BP's global Credit Policy, an original signed copy of the application form is required before any application can be approved.
How long does the application process take?
Once an application is received, the general turnaround time is between 5 and 10 business days.

BP Plus online

How do I get access to BP Plus online?
For new accounts, a BP Plus Online username and password will be emailed to you within 48 hours of your application being approved. For existing accounts, an authorised contact can request a username and password online.
I have forgotten my PIN, what do I do?

Each BP Plus customer PIN is unique. Due to privacy restrictions, information about an individual customer PIN  is not available to BP employees.

 

If you hold a BP Plus card through a novated lease or salary sacrifice fleet, please contact your provider directly. Unfortunately, BP Customer Service will not be able to advise you of your PIN.

 

 The easiest way to obtain a new PIN is to log into BP Plus Online
 

  1.  Click on “Cards” in the menu at the top of the screen and select “Find and Update Cards” 
  2. Search for then click on the Card Number requiring the PIN  
  3. You then have the option to “Resend PIN” or “Change PIN”  
  4. If you select “Resend PIN”  You will now see the details of the card, including the card delivery address where the new PIN  will be sent.  If you are happy with these details, click "Confirm" and a new PIN will be issued. 
  5. If you select “Change PIN” enter the new pin then enter it again to confirm, click “Save Changes” at the bottom of the page.
Can I change my PIN online?

Yes, through BP Plus Online. 


To change a cards PIN number on BP Plus Online:

 

  1. Click on “Cards” in the menu at the top of the screen and select “Find and Update Cards” 
  2. Search for then click on the Card Number requiring the PIN Change 
  3. Click “Change PIN”  
  4. Enter and confirm the new PIN 
  5. Click “Save Changes” at the bottom of the page

 

 To change PIN numbers in bulk (if you are the fleet manager of many fuel cards) just upload the changes to BP Plus Online via the "Bulk Update" spreadsheet.

How do I update my details?

The easiest way to update your contact details is through BP Plus Online, this will update both card and invoice delivery details.

 

To update Invoice delivery details: 

  1. Click on the "Account Details" under update your account and select "Edit Account details" 
  2. Make the changes to your contact details 
  3. Click "Save"  

 

To update card delivery details: 

  1. Click on the "View and Edit contacts" and select "View and Edit details" for “Card Delivery"
  2. Make the changes to your contact details 
  3. Click "Save" 

 

Alternatively, call Customer Service between 8am and 6pm AEST Monday to Friday on 1300 1300 27.

How do I cancel a BP Plus card?

To cancel a BP Plus card,  visit BP Plus Online and change the card status to "deleted".  

 

  1. Click on "Cards" under the "Quick Links" listing on the right-hand side of the "Home" menu
  2. Click on "Find and update cards" 
  3. Enter card number including spaces 
  4. Click "Search card" 
  5. Click on the Card Number of the card that is required to have its status changed
  6. Then click "Change Status"
  7. In the "New Card Status" field, select to "Deleted"
  8. Click "Save" at the bottom of the page 
     

Alternatively, call Customer Service between 8 am and 6pm AEST Monday to Friday on 1300 1300 27.

How do I order a BP Plus card?
  1. Click "Cards" under "Quick Links" on the right-hand side of the "Home" menu  
  2. Click "Order New Card" 
  3. On the "Card & Driver Details" screen you can customise your card. This required section allows you to input all card details, including any purchase controls and restrictions
  4. Select whether you would like to receive any exception reports based on transaction value and litres purchased 
  5. Select if there’s a different address the card should be delivered to (the default address is the address on the account). This feature allows customers with multiple locations to enjoy faster card delivery.

 

 If you need assistance, please contact BP customer service on 1300 1300 27.

My BP Plus card has been lost/stolen. What should I do?

If your BP Plus card has been lost or stolen, you must notify BP immediately. The easiest way to do this is to log into BP Plus Online and change the card status to "Lost" or "Stolen"

 

  1. Click on “Cards” in the menu at the top of the screen and select “Find and Update Cards” 
  2. Search for then click on Card Number requiring the change 
  3. Then click "Change Status" 
  4. In the “Change status to” field select either “Lost” or “Stolen” from the available options 
  5. Click “Save Changes” at the bottom of the page
     

 Alternatively, call Customer Service between 8am and 6pm AEST Monday to Friday on 1300 760 039.

How do I change a card's PIN number at a BP site?

To change your PIN:
 

  1. Visit a BP site with an EFTPOS terminal and request to change your PIN 
  2. The service station attendant will ask you to enter your existing PIN number 
  3. You will then be prompted to enter your new 4-digit PIN number 
  4. Confirm the new PIN number a second time 
  5. Your new PIN number will be ready to use.

 

All BP Plus cards are encrypted to bank standards and selecting your own PIN will not change that.