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BP Plus FAQs

Application

Why should I set up a BP Plus account?

BP Plus lets you consolidate all fuel and vehicle expenses in one simple GST statement.

 

BP Plus Online, our online reporting and fleet management tool, is available 24/7. BP Plus cards are accepted at over 1,400 BP sites across Australia, including our extended BP Specialist Discount Network.

 

Find out more about applying online.

What discount will I receive?

The discount on pump price you will receive may vary depending on:

  1. your BP Plus account;
  2. promotional offers;
  3. your annual fuel spend; and
  4. changes introduced by BP, as notified to you in writing from time to time.

 

Subject to the above, all new BP Plus customers should expect to receive a minimum of 2c discount off the pump price for regular fuels and 3c for Ultimate Diesel and Premium Motorspirit (PULP 95 & Ultimate 98).

 

BP Plus customers may also be entitled to a number of additional benefits beyond fuel discounts.

 

Please visit bp-plus-card/features-benefits.

Where can I use my BP Plus card?

The BP Plus card can be used at any of our 1,400 BP Service Stations nationally.

 

Access to the BP Specialist Discount Network of vehicle maintenance merchants including Beaurepaires, Bob Jane T-Marts, Bridgestone, Goodyear Autocare, O'Brien Autoglass, Tyrepower and Ultra Tune. BP Plus cards can also be used for warranty servicing at participating car dealerships.

Can I place controls on my account?
Yes, you have control of card usage. For example, restrictions can be placed to limit transactions, such as spend, volume, product/services and fuel types (Unleaded, Diesel, BP ultimate).
What security features are available?
All cards come with PIN security, additional security features such as odometer readings and authorisation numbers can also be applied.
What information do I need to apply online?

You'll need to have the following information handy:

  • Your ABN and Business details (including key contact person and the usual address details/phone numbers)
  • Estimate of annual fuel spend (type of fuel used, litres and/or dollar spend)
  • Direct Debit information and approval
  • Details of company directors (including names, home addresses, phone numbers, date of birth)
The application form asks me to select my business type. Which one should I choose?

The business type depends on how your business has been set up. There are six business types listed in the drop-down menu and each includes a short description. Scroll through the options and choose the description that describes your organisation.

 

Please note: BP will not set up any accounts in the name of a trust, please enter the name of the trustee(s) of the trust in the legal entity name and ensure that the ABN used has been set up in the trading name, not the trust.
Why do I have to provide a signed copy via mail?
As part of BP's global Credit Policy, an original signed copy of the application form is required before any application can be approved.
How long does the application process take?
Once an application is received, the general turnaround time is between 5 and 10 business days.

BP Plus online

How do I get access to BP Plus online?
For new accounts, a BP Plus Online username and password will be emailed to you within 48 hours of your application being approved. For existing accounts, an authorised contact can request a username and password online.
I have forgotten my PIN, what do I do?

Each BP Plus customer PIN is unique. Due to privacy restrictions, information about an individual customer PIN  is not available to BP employees.

 

If you hold a BP Plus card through a novated lease or salary sacrifice fleet, please contact your provider directly. Unfortunately, BP Customer Service will not be able to advise you of your PIN.

 

 The easiest way to obtain a new PIN is to log into BP Plus Online
 

  1.  Click on “Cards” in the menu at the top of the screen and select “Find and Update Cards” 
  2. Search for then click on the Card Number requiring the PIN  
  3. You then have the option to “Resend PIN” or “Change PIN”  
  4. If you select “Resend PIN”  You will now see the details of the card, including the card delivery address where the new PIN  will be sent.  If you are happy with these details, click "Confirm" and a new PIN will be issued. 
  5. If you select “Change PIN” enter the new pin then enter it again to confirm, click “Save Changes” at the bottom of the page.
Can I change my PIN online?

Yes, through BP Plus Online. 


To change a cards PIN number on BP Plus Online:

 

  1. Click on “Cards” in the menu at the top of the screen and select “Find and Update Cards” 
  2. Search for then click on the Card Number requiring the PIN Change 
  3. Click “Change PIN”  
  4. Enter and confirm the new PIN 
  5. Click “Save Changes” at the bottom of the page

 

 To change PIN numbers in bulk (if you are the fleet manager of many fuel cards) just upload the changes to BP Plus Online via the "Bulk Update" spreadsheet.

How do I update my details?

The easiest way to update your contact details is through BP Plus Online, this will update both card and invoice delivery details.

 

To update Invoice delivery details: 

  1. Click on the "Account Details" under update your account and select "Edit Account details" 
  2. Make the changes to your contact details 
  3. Click "Save"  

 

To update card delivery details: 

  1. Click on the "View and Edit contacts" and select "View and Edit details" for “Card Delivery"
  2. Make the changes to your contact details 
  3. Click "Save" 

 

Alternatively, call Customer Service between 8am and 6pm AEST Monday to Friday on 1300 1300 27.

How do I cancel a BP Plus card?

To cancel a BP Plus card,  visit BP Plus Online and change the card status to "deleted".  

 

  1. Click on "Cards" under the "Quick Links" listing on the right-hand side of the "Home" menu
  2. Click on "Find and update cards" 
  3. Enter card number including spaces 
  4. Click "Search card" 
  5. Click on the Card Number of the card that is required to have its status changed
  6. Then click "Change Status"
  7. In the "New Card Status" field, select to "Deleted"
  8. Click "Save" at the bottom of the page 
     

Alternatively, call Customer Service between 8 am and 6pm AEST Monday to Friday on 1300 1300 27.

How do I order a BP Plus card?
  1. Click "Cards" under "Quick Links" on the right-hand side of the "Home" menu  
  2. Click "Order New Card" 
  3. On the "Card & Driver Details" screen you can customise your card. This required section allows you to input all card details, including any purchase controls and restrictions
  4. Select whether you would like to receive any exception reports based on transaction value and litres purchased 
  5. Select if there’s a different address the card should be delivered to (the default address is the address on the account). This feature allows customers with multiple locations to enjoy faster card delivery.

 

 If you need assistance, please contact BP customer service on 1300 1300 27.

My BP Plus card has been lost/stolen. What should I do?

If your BP Plus card has been lost or stolen, you must notify BP immediately. The easiest way to do this is to log into BP Plus Online and change the card status to "Lost" or "Stolen"

 

  1. Click on “Cards” in the menu at the top of the screen and select “Find and Update Cards” 
  2. Search for then click on Card Number requiring the change 
  3. Then click "Change Status" 
  4. In the “Change status to” field select either “Lost” or “Stolen” from the available options 
  5. Click “Save Changes” at the bottom of the page
     

 Alternatively, call Customer Service between 8am and 6pm AEST Monday to Friday on 1300 760 039.

How do I change a card's PIN number at a BP site?

To change your PIN:
 

  1. Visit a BP site with an EFTPOS terminal and request to change your PIN 
  2. The service station attendant will ask you to enter your existing PIN number 
  3. You will then be prompted to enter your new 4-digit PIN number 
  4. Confirm the new PIN number a second time 
  5. Your new PIN number will be ready to use.

 

All BP Plus cards are encrypted to bank standards and selecting your own PIN will not change that.

Qantas Business Rewards

What is the Qantas Business Rewards program?
Qantas Business Rewards is a rewards program designed for Australian small to medium sized businesses with an ABN. Members can access exclusive discounts on eligible Qantas flights and earn Qantas Points for their business on everyday business expenses such as Qantas flights, hotels, car hire, petrol, insurance, technology, stationery and much more.
What is the difference between the Qantas Frequent Flyer program and the Qantas Business Rewards program?
The key difference is that Qantas Business Rewards is a program for businesses and Qantas Frequent Flyer is a program for individuals. Qantas Business Rewards is a loyalty rewards program that rewards Australia-based businesses with an ABN with Qantas Points for business expenses.
As a BP Plus account holder how do I join Qantas Business Rewards?
As a valued BP Plus account holder, you can join Qantas Business Rewards free (usually $89.50). Join free now.
How do I link my Qantas Business Rewards account with my BP Plus account?
As long as you have provided the same ABN to Qantas Business Rewards and BP Plus, the accounts will link automatically.
I am trying to register my business’s ABN with Qantas Business Rewards, and I am being prompted that my business is already registered. What can I do?
Please contact the Qantas Business Rewards Service Centre on 13 74 78 from 7am to 7pm (AEST), Monday to Saturday. 
Are all BP Plus account holders eligible to earn Qantas Points?

All BP Plus account holders who are also Qantas Business Rewards members are eligible to earn Qantas Points excluding:

  • Government entities
  • Distributors
  • Staff card
  • Customers on strategic pricing
Where can I get help if I have a problem with my Qantas Business Rewards membership?
Please contact the Qantas Business Rewards Service Centre on 13 74 78 from 7am to 7pm (AEST), Monday to Saturday. 
When can I start earning Qantas Points on my BP Plus fuel card?
You can start earning Qantas Points from 1 February 2020, when you make your first eligible purchase. Once you have paid your BP Plus invoice for that billing period, your Qantas Points will be transferred to your Qantas Business Rewards account.
How do I start earning Qantas Points on my BP Plus fuel card?
As long as you have signed up to Qantas Business Rewards there’s nothing more you need to do. Your Qantas Points will be awarded to the eligible member's account 4 weeks after a BP Plus account has been paid.
What can I earn Qantas Points on?

Every time you use your BP Plus fuel card, you can earn:

  • 1 Qantas Point for every litre of Ultimate 98
  • 1 Qantas Point for every 2 litres of 91, 95, Diesel or Ultimate Diesel
  • 1 Qantas Point for every $1 on eligible in store purchases
Are Qantas Points given on dollar amounts or litres?
Points are earned on litres of fuel purchased and on dollars spent on non-fuel products. 
Can I earn Qantas Points on my existing BP Plus fuel card?
Eligible BP Plus account holders can earn Qantas Points as long as you are also a Qantas Business Rewards member.
Can I earn Qantas Points when I pay with my BP Plus App?
Yes, you can earn Qantas Points when you pay using your BP plus app. 
When are Qantas Points awarded?
Qantas Points will be awarded to the eligible member's account 4 weeks after a BP Plus account has been paid.
What non-fuel items are excluded from earning points?

The following items are ineligible as Transactions for a BP Plus method of payment and therefore BP Plus Account Holder and Card Holder earning in the BP Plus/QBR program:

(a) smoking/tobacco products and accessories;

(b) gift cards (including iTunes and fuel vouchers);

(c) pre-paid mobile telephones, mobile recharge and pre-paid mobile phone cards;

(d) lottery products;

(e) tolls, travel cards and public transport tickets or cards;

(f) cash outs;

(g) delivery charges;

(h) internet cafes;

(i) Australia Post or other parcel locker services;

(j) any “click and collect” or "home delivery" services provided for products supplied from a Motor Fuel site;

(k) any money transfer services;

(l) any other item not sold or paid for through the main point of sale transaction terminal at a BP Site (including coin operated carwashes or vacuum cleaners and any associated workshops);

(m) purchases from any third-party businesses operating within a participating BP store; and

(n) any other product notified by one party to the other from time to time by 90 days' written notice and which must be included in this list

Can I use Qantas Points to reduce the balance of my BP Plus invoice?
Unfortunately, you will not be able to use the Qantas Points to reduce your BP Plus account balance.
Why is there no longer 6 cents off for 6 months?
Our new offer from 1 February 2020 is with our cornerstone partner Qantas Business Rewards, where new BP Plus customers can earn up to 100,000 bonus Qantas Points. 
Tell me more about the Qantas Business Rewards bonus points offer?
Sign up to a new BP Plus fuel card by April 30, 2020 and earn up to 100,000 bonus Qantas Points. The base offer is 50,000 bonus Qantas Points, issuing 10,000 Qantas Points per month over 5 months. Must spend at least $150 per month. The additional bonus 50,000 Qantas Points are awarded to customers who purchase more than 20,000 litres of eligible fuel within the first 6 months. These Qantas Points will be received in one lump sum after 6 months.
What is the offer period for the earn up to 100,000 bonus Qantas Points offer?
New BP Plus customers who submit a BP Plus application between 28th January and 30 April 2020.
Are existing BP Plus customers eligible for the earn up to 100,000 bonus Qantas Points offer?
Unfortunately not, existing customers are eligible for free sign up to Qantas Business Rewards and to earn Qantas Points on their eligible fuel spend.