Frequently asked questions
Got a query? Take a look through our FAQs to find the answer
FAQ Topic 1: Fuel card essentials
BP offers five fuel cards, tailored towards different types of fleets and different fleet needs: BP Plus, BP + Aral, BP Plus Bunker, BP Supercharge and BP Fuel & Charge.
Our Fuel Cards already provide over 40,000 UK customers with competitive pricing, more motorway fuel sites than any other brand, advanced security and fraud detection and time-saving fleet admin solutions and management information reporting. Find out more by visiting Our Cards.
The fundamental advantage of BP Fuel Cards is to help you manage fuel costs more effectively. A full list of benefits includes:
- Savings against national average pump prices
- Driving time, fuel and money savings due to our extensive network that is strategically located on more motorway fuel sites than any other brand
- Reduction in admin time through online tools for creating fleet reports and alerts
- A dedicated account manager and customer service team
- Advanced security features and a comprehensive fraud detection process that vigilantly protects your business
- Interest-free credit (subject to status) and no transaction fees
- Access to BP stores, the BPme Rewards programme and partner brands including M&S Simply Food and Wild Bean Cafe
BP Fuel Cards offer a number of benefits over cash or credit and debit cards:
- Cost savings through competitive pricing. Improved cash flow with interest-free credit (subject to status).
- Time and money saved on fleet administration via consolidated VAT-approved invoices, meaning no need for drivers to carry cash or save till receipts.
- Management of card spend, with purchase restrictions set by driver or vehicle, or both.
- Consistent high fuel quality across all sites.
- Advanced fraud prevention and detection, with individual PIN numbers, alerts for unusual usage and online authorisation protocols.
Take a look at Our Cards or simply submit an enquiry form here to get a call back from one of our expert team. They’ll discuss your requirements and make a recommendation that offers your business the best combination of price, network and security.
These are the questions they’ll ask:
- What size and type of vehicles do you have?
- Are they diesel or petrol?
- Where are you based and where do your vehicles travel?
- How much do you spend per month on fuel?
FAQ Topic 2: Network
Yes. In fact, with the BP + Aral Card we offer a huge network spanning 22,000 sites in 29 countries. Your drivers can use all BP sites in Europe plus every station in the ROUTEX network, including ARAL, Total, Eni, OMV and Circle K Fuel and Retail.
Most of the ROUTEX sites have been designed with trucks and buses in mind, with high canopies, more space, secure monitoring and well-lit forecourts.
In addition to our own extensive network, BP fuel cards* are also accepted at hundreds of partner sites, including Gulf**, Texaco and now Esso (where the BP acceptance sign is displayed), bringing our network coverage to over 3,400 sites across the UK.
- Over 1,200 BP sites in convenient locations
- Over 700 Texaco sites
- Over 300 Gulf sites**
- Around 1,200 Esso sites
* Excludes Bunker Card
**Excludes some Gulf sites situated on the Scottish Islands and mainland UK.
FAQ Topic 3: Card Management
BP Fuel Cards can be configured by:
- Vehicle
- Person
- Person and vehicle
Cards can also be linked to a cost centre using our online management tools.
FAQ Topic 4: Additional Tools
FAQ Topic 5: Customer services
Notify BP immediately if you are a direct customer, or your Fuel Card provider if you’re supplied by one of our business partners.
Our direct customers can log on to BP Online Services and cancel the card immediately 24/7. Alternatively, you can call our team on 0345 603 0723 (Monday-Friday 08:00-17.00).
Simply log on to BP Online Services or, if you’d prefer, call our friendly team who’ll be happy to help.
Customer service: 0345 603 0723 (Monday-Friday 08:00-17.00).
If your Fuel Cards are supplied by one of our business partners, please check directly with them.
FAQ Topic 6a - BPme for Fleet Managers
Yes you can control it in two ways:
- You can selectively enable/disable cards for use with BPme. If a card is not enabled for BPme, then it cannot be used on the app
- Once a card is enabled you need to provide the driver with an activation code before they can add the fuel card to the BPme app
You have full control of which cards are enabled and which drivers can add their cards to the BPme app by providing them an activation code.
This can be managed within the ‘BPme Management’ section of your BP Online Services.
BPme provides all the transaction security and vigilant fraud protection of plastic cards.
Firstly, a BP fuel card cannot be set up within a BPme wallet without the card details and a unique activation code provided by the fleet manager.
Once set up, the driver has to use a PIN or fingerprint recognition on their phone to access the app for each use, meaning it cannot be used without knowing what this is. As the driver chooses this PIN there is the additional security benefit of reducing the temptation to write this PIN down as well as the frustration of forgotten card PINs.
For the actual fuel purchase there are similar checks as physical card transactions.
If you don’t want drivers using BPme with their fuel card, and they aren’t already set up, then you don’t need to do anything to stop them using the app. Without enabling their card and sending an activation code they will not be able to add their fuel card to their BPme wallet.
If you have enabled a card and sent a driver an activation code, but later want to stop them using BPme with their fuel card you can do this in several ways:
- Remove a card from the driver’s wallet using BP Online Services. The physical card will remain active but they will no longer be able to use their card via the BPme app.
- Change the activation code of a fleet card. This will ensure that the driver cannot use the fuel card for refuelling with the old activation code
- Using BP Online Services, the BPme enabled card can be stopped immediately. This will ensure that even though the card is in the driver’s wallet, the driver will not be able to use it for refuelling. Please note however this will also stop the physical card so should only be done if you want to completely stop the use of a particular card
FAQ Topic 6b - BPme for Drivers
- Request an activation code from your fleet manager
- Allow 60 minutes for this code to be updated in the online system
- Download and open the BPme app
- Go to the payment section
- Select ‘Add’ and choose ‘Add Fuelcard’
- Enter the card details and activation code
- Give your card a name of your choice, for example “BP Plus”, or use the last few digits of the card
- Select “finish”
At the moment, you are only able to pay for fuel using the app. If you wish to purchase any other products, you will need to pay for these in-store.
Additionally all purchasing restrictions on fuel cards apply to both plastic fuel cards and virtual fuel cards in your BPme wallet. As of December 2017 only vehicle-related goods are possible to purchase on your fuel card, therefore to purchase coffee and non-vehicle-related shop goods you will need to pay in store using an alternative payment method.
Please fill up and pay in store using your physical fuel card or any other payment method if your transaction is stopped before the pump is unlocked.
If you received a notification on the app during the authorisation process to say that the pump is unlocked prior to the phone switching off, please continue with your BPme transaction. You will receive a delivery notice via email.
Following a successful BPme transaction you’ll see a transaction summary within the app when you return to your car. Additionally you’ll receive a delivery notice on email with the details of your transaction.
This transaction will also appear in the same way current physical transactions do today within the fuel card online account and invoicing.
FAQ Topic 7: BP Fuel Card Service Code 65 (SC65) changes
All vehicle-related goods and services including shop goods are still accessible. Non-vehicle-related shop goods are currently not accessible. See below for a detailed list.
Service Code 60 – 64 (Still available through BP fuel cards):
Vehicle-related products such as:
- Road vehicle parts and accessories
- Vehicle washing systems
- Help for repairs and break-downs (including vehicle recovery and towing away)
- Tolls and fees for road usage (including tunnels, bridges/ferry and combination services (transport of HGVs on ferries and trains))
- Replacement vehicles
- Car park services
- Border control service
- Security guard service for hazardous or valuable goods
Service Code 65 (Available through alternative payment methods):
Non-vehicle-related products such as:
- Food
- Beverages
- Tobacco
- Newspapers
- Maps
- etc.
