1. Home
  2. Privacy statement

Privacy statement

Privacy statement – bp Southern Africa
 

Thank you  for visiting https://www.bp.com/en_za/south-africa/home.html We welcome your interest in this website. The company responsible for it is:  

 

BP Southern Africa (Pty) Ltd

199 Oxford Road, Oxford Parks, Dunkeld, 2196

 

We take your privacy seriously and want you to understand our practices with respect to the handling of your personal information. This privacy statement explains how we do this.

 

This website has links to other sub-sites for bp business, products and services, which may also have their own privacy statements. Please read these if you visit the sub-sites. 

When we collect your personal data and the legal basis upon which we rely

When you access this site or request information through this site (e.g.  if you email us or subscribe for free news or information) or, if you chose to purchase goods, products or services from us.  We will require some basic personal details such as your name, contact details and financial data. Your personal information will be processed to provide the information, goods, products and services you request in the form that you require.

 

In some cases, your personal information will be used to send you voluntary feedback surveys, which will in turn ask about your personal opinions, views or preferences towards bp, our processes and our customer service. If you agree to provide us with this information, we will process this data further for research purposes and to improve our offerings to you.

 

bp will process your personal information for the purposes stated above for legitimate business reasons. This legitimate interest consists in keeping our information secure and ensuring our staff is adequately trained which we believe it is strong enough to outweigh individuals’ right to privacy. 

 

If you have actively consented to receive further marketing communication from us, which may include contacting you about promotions and special offers, you can withdraw your consent / unsubscribe at any time by clicking on the link at the bottom of each communication or by emailing us on talk2bp@za.bp.com  at any time.

 

We may also appoint a third party suppliers to assist us in providing those products and services including conducting research and surveys on behalf of bp Southern Africa. We also collect personal information from cookies, which we explain more about below. 

Site traffic information and cookies

On your first visit to this site you were asked (by a notification banner) to accept our use of cookies and similar technologies and we would like to explain how we use these technologies.

 

To learn about what cookies and similar technologies are, we recommend that you visit the following third-party website: www.allaboutcookies.org 

 

Like many websites, we use cookies for a variety of purposes. These technologies collect information about your device hardware and interactions with our site.

 

This information helps us to:

  • continuously improve our site content and functionality by analyzing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from.
  • remember you in case you re-visit our site, so we will know if you have already been served with cookie banners, surveys, or (where site content is undergoing testing) which version of the content you were served.

 

To delete or stop cookies being placed on your computer, please
check the help menu of your internet browser. Blocking cookies will reduce the functionality of this website.

Who do we share your personal information with and where does it go?

As an international company, we may store or transfer your personal information to other bp entities around the world. In such a case, we do this under a comprehensive, flexible, and global compliance framework. Regardless of the location of our processing, we will impose the same data protection safeguards that we deploy inside the EEA.

 

Furthermore, we will implement appropriate measures and safeguards (including EU standard contractual clauses) to ensure that your personal information is protected in accordance with applicable data protection laws. bp has a data sharing agreement in place signed by all bp entities which includes EU standard contractual clauses.

 

We use third-party service providers, for example to host voluntary customer feedback surveys and process the data for research purposes. Any third-party provider we appoint must act in accordance with our written instructions when processing your personal data and must protect your personal information in line with the contractually required security measures. Where we store or transfer your personal data to a third-party provider based outside Southern Africa, we take steps to ensure your personal data is adequately protected.

 

We have the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on bp. If there is a takeover, sale or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business.

How long do we keep your information?

We will hold your information for as long as is necessary to fulfil the purposes for which it was collected plus a maximum of an additional 12 months before making it non-identifiable or deleting it.

 

If you send us any ‘contact us’ messages, we will delete or de-identify these messages once we have finally satisfied your query.

 

User accounts / profiles (and associated personal information) which haven't been used for 12 months, will be automatically deleted. 

 

If you choose to unsubscribe from a service, we may keep a ‘suppression list’ containing your details so we know you have unsubscribed.

Your rights, complaints and how to contact us

If you have any questions regarding the way your data is being processed, if you wish to exercise one of your rights:

  • access and review a copy of your personal information.
  • have incomplete or inaccurate personal information which relate to  you corrected. 
  • ask for deletion of your personal information, where it is being processed unlawfully. 
  • object (i.e. ask bp to stop processing your personal information to profile you or send you direct marketing materials). 
  • be provided with an electronic, re-usable copy of your personal information where bp’s processing is based on your consent, or where the processing is necessary for the performance of a contract between bp and you. 

 or for any other data privacy issues, please contact talk2bp@za.bp.com.
 

Your exercise of these rights may be subject to certain exemptions. You may also have the right to lodge a complaint with your national data protection supervisory authority.  

Changes to the privacy statement

We may update this privacy statement from time to time and recommend that you revisit it on occasion to see the latest version.

 

This statement was last updated on 8 December 2020.