1. Home
  2. Products and services
  3. BP Plus fuel cards
  4. BP Plus app
  5. BP Plus app Portal
  6. BP Plus app Portal privacy collection notice

BP Plus app Portal privacy collection notice

BP Australia Pty Limited (ABN 53 004 085 616) (referred to in this notice as ‘BP’, ‘we’, ‘our’ and ‘us’) or one of its related companies in Australia is collecting your personal information in connection with your participation in the BP Plus App Portal.  

BP Australia Pty Ltd (ACN 004 085 616).   


We are contactable by post at Privacy Officer, GPO Box 5222, Melbourne VIC 3001, by telephone on 1300 130 027 or by email to privacyofficer@bp.com.  

We will collect and use your personal information, which may include: 


(a) your name, contact details and other information that you provide when completing the registration process for the BP Plus App Portal, and when you use the features of the BP Plus App Portal, as well as information you provide to us on behalf of any BP Plus Cardholders or Delegated Approvers associated with your BP Plus App Portal account;


(b) geographic information when you use the BP Plus App Portal;


(c) information you provide to us when contacting our customer service centre; 


(d) information you provide to us when using the ‘contact us’ form on our website;


(e) information about the way you use the BP Plus App Portal, your interaction with marketing communications and offers, and your communications settings and preferences; 


(f) information about the device(s) you use when accessing the BP Plus App Portal; and


(g) both anonymised and personal information based on your use of a device, your interactions with online content (on the BP Plus App Portal website and elsewhere), your interests, and your preferences through the use of cookies, pixels, and marketing application programming interfaces (APIs). 

We will collect and use the personal information described above for the purposes of: 


(a) administering and providing our services related to the BP Plus App Portal (including for the purpose of personalising those services);


(b) verifying your account and identity;


(c) improving the BP Plus App Portal or other BP products and services; 


(d) administering your BP Plus App Portal Account;


(e) BP providing you with recommendations and offers (including personalised recommendations and offers) in relation to the BP Plus App Portal, or BP’s products or services and other marketing related purposes;


(f) sending you direct marketing communications, and other service communications for the administration and operation of the BP Plus App Portal;


(g) personalising our digital marketing and advertising to you; 


(h) conducting checks on your transactions and account (for example credit card fraud checks); and 


(i) dealing with your enquiries and requests.


Where BP holds Personal Information about you that it has collected from different sources, BP may combine this Personal Information into a single record or collection of linked records. BP may also combine or share any information that we collect from you with information collected by any of our related bodies corporate (whether within Australia or overseas).

If you choose not to provide your personal information to us, you may not be able to complete the registration process, or use some or all of the services available as part of BP Plus App Portal, receive updates from us, or have us answer or respond to your enquiry or request.
We will collect your personal information from you where possible, but where relevant we may also collect your information from third parties (such as our dealers who operate some of our BP stores, our service providers who collect your personal information on our behalf as part of the offering of BP Plus App Portal). 
If we collect your personal information from a third party, we will take reasonable steps to ensure that you are aware of the matters contained in this privacy notice. 
If you provide us with the personal information of another person, you must make them aware of the matters contained in this privacy collection notice.

We may disclose your personal information to: 


(a) outsourced service providers and third parties that provide BP marketing, data analytics, customer support, technology or payment processing services (and have those third parties collect your personal information on our behalf via their software); 


(b) suppliers, and other third parties with whom we have commercial relationships, for the purposes set out in this privacy collection notice.   


We may also disclose your personal information to our related bodies corporate, contractors, service providers and agents and also to government bodies and regulatory authorities (where required or authorised by law).  

BP will not provide your personal information to third parties for them to send you direct marketing (other than on BP’s behalf) without your consent.

We may also use your personal information to sell and promote products and services to you, offer BP Plus App Portal-specific benefits, or communicate with you about your transactions and to improve our offerings.
We may do this by sending to you: 

  • direct marketing communications (including emails, push notifications, or SMS messages); or 
  • tailored advertising (including banner advertisements on websites that you visit, and personalised advertisements on social media platforms) about products and services that may interest you. 

You can opt out by using the unsubscribe/opt out facility in the communications that we send you. 

Opting-out of some of our communications means that we may not have access to the personal information we need to provide BP Plus App Portal benefits or other benefits relevant to those opt-outs.

In some circumstances, we will hold your personal information in, or disclose your personal information to our related bodies corporate and service providers located in, countries outside Australia, including in New Zealand, South Africa, Japan, the United States, the United Kingdom, the European Union, Malaysia, the Philippines, India and any other countries listed in our privacy policy or in which the global BP group operates in from time to time.

Our Privacy Policy includes information about how you may access the personal information we hold about you and how you may seek a correction of it.   


You can obtain a copy of our privacy policy online, or by using the contact details provided above. 

Our privacy policy contains information about how you may complain about a breach of the Australian Privacy Principles and any registered APP code that binds us. It also contains information about how we will deal with any such complaint.
We may change the terms of this notice from time to time. A copy of the revised notice will be available on our website or can be obtained by contacting us using the contact details above.