1. Home
  2. Products and services
  3. BPme
  4. FAQs

FAQs

Find answers to all your BPme questions here
About BPme
Eligibility
Setting up BPme
Payment methods: Mastercard, Visa, Amex and PayPal
Paying for fuel
BPme Target Neutral
Support for technical issues
About BPme
How do you use the BPme app?
How to use BPme

Easy to set up

First, download the free BPme: Pay for Fuel in Your Car app from the Apple App Store or Google Play.

 

If you are paying with a BP Plus fuel card, please download our BPme for BP Plus version of the app instead. You can find out more on the BPme for BP Plus section of the website.

 

To register, open the app and enter your name and email. We’ll send you an email to verify your account, then set up a password – and just like that, you’re registered.

When you login to the BPme app for the first time, you’ll be asked to enter your mobile number – we’ll send you a text to verify it.

 

Next, enter your Visa, MasterCard, Amex or PayPal details. You can add more than one method of payment if you like.

 

Now you’re all set up and ready to go!

Easy to use

The in-app station finder can help you find the nearest BP where you can use the app.

 

Simply look for a BP station with the mobile phone icon or filter on ‘BPme enabled’.

The next time you visit a participating BPme station, pull up at a pump and while still in your car, turn off your engine and turn on the BPme app.

 

Confirm your pump number and payment method.

Confirm that your details are correct and briefly wait for the pump to unlock.

 

Then, leaving your phone in the car, get out to fill up.

 

Once you’ve finished fuelling, the app will show that you’re all paid up and good to go.

 

Easy to track

You can view your transactions in your purchase history and your receipt will be emailed to you.

Can I use my BP Plus card on the BPme app?

BP has two versions of the BPme app.

 

The BPme: Pay for Fuel in Your Car app is available for all customers who would like to pay using MasterCard, Visa, Amex or Paypal.

If you would like to pay with a BP Plus fuel card, please download our BPme for BP Plus version of the app instead. For more information visit the BPme for BP Plus section of the website.

 

Please note, BPme for BP Plus is currently available for selected BP Plus accounts. Simply add a BP Plus card to the BPme for BP Plus version of the app to check your eligibility.

I don’t have a BP Plus card, can I use BPme?

BP has two versions of the BPme app.

 

The BPme: Pay for Fuel in Your Car app is available for all customers who would like to pay using MasterCard, Visa, Amex or Paypal.

If you would like to pay with a BP Plus fuel card, please download our BPme for BP Plus version of the app instead. For more information visit the BPme for BP Plus section of the website.

 

Please note, BPme for BP Plus is currently available for selected BP Plus accounts. Simply add a BP Plus card to the BPme for BP Plus version of the app to check your eligibility.

When I arrive at a BP fuel station, what do I need to do to use BPme?

1. Open BPme inside your car

 

The next time you visit a participating BPme station, pull up at a pump and, while still in your car, turn off your engine and open the BPme app.

 

Confirm your pump number and payment method.

 

Check that your details are correct and briefly wait for the pump to unlock.

2. Fill up

 

Then, leaving your phone in the car, get out to fill up.

3. Go

 

Once you’ve finished fuelling, the app will show that you’re all paid up and good to go.

My BPme app is not working, what do I do?

BPme app not working? If your phone coverage is poor or has been interrupted this may affect the app. If you receive the message, ‘We seem to have a technical problem. Please try again or fill and pay in store,’ you will need to go into the store to pay.

 

If you have already pumped your fuel, the BPme app will attempt to reconnect and complete the transaction. If you have received the message, ‘We seem to have a delay processing your transaction. We'll keep trying and email you a receipt as soon as possible,' we will provide you with confirmation of your transaction as soon as it can be processed. If the transaction cannot be processed we will email you to arrange an alternative way for you to pay.

 

If you have any other issues with the app, or have questions about this process, please call 1300 1300 27 or contact BP at AUcustcare@bp.com.

Can I check fuel prices on my BPme app?

No, fuel prices are not available on the BPme app. The price of fuel is displayed at every pump when you visit a BP station.

 

BPme was developed to allow our customers to pay for fuel via their smartphone, from the comfort of their car. BPme also provides the ability to view your transaction history all from within the app – no need to go to your online banking or try to find the receipts.

Eligibility
How do I know which BP sites I can use BPme at?

BPme can only be used at BP and is currently available at more than 730 participating BP service stations across Australia.

 

You can use the BPme station finder to help find a participating BP location near you. Simply look for BPme stores with the mobile phone icon or filter on ‘BPme enabled’.

Can BPme be used at non-BP petrol stations?

BPme can only be used at BP and is currently available at more than 730 participating BP service stations across Australia.

 

You can use the BPme station finder to help find a participating BP location near you. Simply look for BPme stores with the mobile phone icon or filter on ‘BPme enabled’.

Is BPme available to everyone?

The BPme: Pay for Fuel in Your Car app is available for all customers paying via MasterCard, Visa, Amex and PayPal.

 

If you would like to pay for fuel with a BP Plus fuel card, please download our BPme for BP Plus version of the app from the App Store or Google Play.

 

Please note, BPme for BP Plus is currently available for selected BP Plus accounts. Simply add a BP Plus card to the BPme for BP Plus version of the app to check your eligibility.

Setting up BPme
How do I download the BPme app?

You can download BPme for free from the Apple App Store or, if you have an Android phone, from the Google Play store.

 

Search for 'BPme: Pay for Fuel in Your Car’ to download our app for MasterCard, Visa, Amex and PayPal.

 

If you would like to pay for fuel with a BP Plus fuel card, please download our BPme for BP Plus version of the app from the App Store or Google Play.

 

Please note, BPme for BP Plus is currently available for selected BP Plus accounts. Simply add a BP Plus card to the BPme for BP Plus version of the app to check your eligibility.

How do I register for BPme?

The first time you open BPme it will take you through the registration process.

To register, enter your name and email. We’ll send you an email to verify your account and set up a password and, just like that, you’re registered.

Once you’ve registered, you’ll be asked to enter your mobile number – we’ll send you a text to verify it.

Next, enter your Visa, MasterCard, Amex or PayPal details. You can add more than one method of payment if you like.

 

Now you’re all set up and ready to go!

What is the SMS authorisation code?

When you first login, you are asked to set up a four digit PIN that you choose to make sure only you can use your debit cards, credit cards and PayPal to pay for fuel from your car. For security purposes, your four digit PIN is required every time you use BPme.

 

Your safety and privacy is our number one priority. Please make sure you keep any passwords and PINs secure and not to write your details down.

 

If you would like to use fingerprint authentication instead of a PIN, please be aware that any fingerprint authentication on your mobile will be valid and you are responsible for any purchases made using any fingerprint stored on your smartphone.

What do I need to do to create a valid password?

To create a valid password for your BPme account, please use a password with eight or more characters.

 

To ensure your security and privacy is protected, remember to avoid any obvious words or items that people can easily find out about you such as your name and date of birth.

Payment methods: Mastercard, Visa, Amex and PayPal
Why is BPme charging me $1 when I fill up?

This is a $1 pre-authorisation hold which is used to verify your card and will be released back to you by your card issuer or bank. The time it takes for this to be released would normally be around 5 to 10 days, depending on your card issuer or bank.

 

You may see the $1 pre-authorisation amount when you add a new payment method to your BPme account and when you fill up, but it is not a BPme charge.

Why is my nominated card not working?
You will not be able to use a nominated card if it has expired, is inactive or has been reported as stolen to your bank or card issuer. If this is the case, please provide your updated card details as soon as you receive them and in the meantime you can add an alternative method of payment to your BPme account.
Does BP store or view my payment card details?

BP will never see nor store the details of your nominated cards. Such details are collected, stored and processed by BP's payment service providers, Braintree and PayPal, who process your purchases when you use the BPme app.

 

For further information regarding Braintree and PayPal and how they encrypt and process payment transactions, see the Braintree and PayPal websites.

Paying for fuel
What if I choose the wrong pump, can I cancel the transaction?

If you choose the wrong pump and you have already hit ‘confirm’ you will need to go into the store where a customer service representative will assist you. If you have started to pump fuel you will need to pay for any fuel in your vehicle.

 

Please make sure you have selected the correct pump number before you hit ‘confirm’ on the app.

How can I use the app if I can’t use my phone at the pump?

BPme is made to be used inside your car. After pulling up at the pump, open BPme inside your stationary vehicle and then leave your phone in the car while you fill up.

 

Rules about mobile phone usage outside your vehicle have not changed. Customers can safely use the app within an enclosed vehicle with the engine turned off.

 

The safety of our customers and staff is our number one priority, and we have procedures and signage at all BP stations to communicate safe practices. Our team is trained to monitor forecourt safety and will intervene if they see any unsafe behaviour.

How do I view the receipts for my transactions?

Your receipts are emailed to you at the time of the transaction in the form of a tax invoice. Check your junk folder if you cannot find them.

 

Your transactions are also saved in BPme and can be viewed at any time. Go to ‘account’ and tap ‘view past transactions’. Your transactions are organised by date, with your most recent transaction at the top of the list. Tap the transaction you wish to review and the details will be displayed.

I have selected the wrong pump and paid for someone else’s petrol, can I get a refund?

In the unlikely event you pay for someone else’s fuel, you will still be required to go in-store to pay for any fuel you have pumped into your own vehicle.

 

To arrange a refund, you will then need to call our customer support team on 1300 1300 27 for assistance.

My payment has been declined and fuel has been dispensed. What do I do?

As fuel has been dispensed you are liable for payment. We will contact you shortly regarding an alternative method of payment.

As this transaction was done via the BPme app you do not need to go into the store. You will be sent a link via SMS and an email to allow you to pay for your outstanding amount using an alternative payment method to the one that was declined. We will also send you an email with the details of the declined transaction.

 

Please note, your account will remain locked until your outstanding payment has been paid.

 

For any further questions, contact our customer support team on 1300 1300 27. BP reserves the right to refer the matter to the local police authority in the event that transactions carried out via a BPme account appear suspicious or your BPme account has had a number of declined transactions.

My app tells me ‘something went wrong’ when I try to log in. What do I do now?
This means that BPme has not been able to progress your transaction. There may be a number of different reasons for this. If you are unsure of what to do or require further assistance, please contact BP on 1300 1300 27 or AUcustcare@bp.com.
Which fuel products can I purchase with BPme?

All fuel products except for LPG can be purchased via BPme or BPme for BP Plus. For safety reasons, you are not able to purchase LPG via BPme.

 

AdBlue is also currently not able to be purchased via BPme or BPme for BP Plus.

How long does it take to unlock my BPme app after making payment?

If your payment has been declined and your BPme account has been locked, you will be sent a link via SMS and an email to allow you to pay for your outstanding amount using an alternative payment method to the one that was declined. You will also receive an email with the details of the declined transaction.

 

As soon as your payment is processed via the link your BPme account will be unlocked.

How will BP staff know I have paid for my fuel?

The app will notify BP staff to let them know that payment has been made. We expect paying for your fuel using BPme to quickly become a ‘new norm’ at our stations – but you can still give a little wave or thumbs up to staff if you like!

 

The BPme app will notify you when your selected pump has been hung up correctly by displaying the ‘processing payment’ screen.  Once the transaction has processed you will see a ‘payment successful’ message letting you know the transaction is complete. Once you have seen the ‘payment successful’ message on your BPme app you may leave the station.

BPme Target Neutral
How can I set up 'Drive Carbon Neutral' in the BPme app?

BPme customers can choose to offset their carbon emissions by selecting ‘Drive Carbon Neutral’ in the BPme app settings. BP Target Neutral will then send a link to your email address to confirm your choice to drive carbon neutral.

 

Alternatively, after your fifth BPme transaction a ‘Drive Carbon Neutral’ pop up will appear to provide you with the option to opt in.

 

Once you have opted in to ‘Drive Carbon Neutral’ via BPme, BP will automatically keep track of any fuel you purchase through the app. Every 12 months BP will send you a summary of your BPme purchases, and the value of the contribution you would need to make in order to offset your purchases. You have no obligation to make this offset contribution at any time – it’s up to you.

How can I find out how much carbon I have offset through 'Drive Carbon Neutral'?

12 months after opting in to ‘Drive Carbon Neutral’, you will receive a statement which details how many tonnes of carbon your BPme fuel consumption amounted to and how many carbon credits you would need to purchase to offset this.

 

Again, you have no obligation to make this offset contribution at any time – it’s up to you.

What if I change my mind and want to opt-out?
You can opt-out of ‘Drive Carbon Neutral’ at any time. To opt-out visit your BPme app settings and select the opt-out toggle.
Will my carbon be offset via an Australian project?
Climate change is an important long-term issue that justifies global action. Therefore, we secure carbon credits from a portfolio of carbon offset projects around the world. We regularly purchase carbon credits from projects in Australia and Oceania.
What kind of carbon offsets does BP Target Neutral buy?
BP Target Neutral is a founding member of the International Carbon Reduction and Offset Alliance (ICROA). We only purchase carbon credits that are approved under ICROA.  We purchase various types of credits including Australian Carbon Credit Units, Voluntary Emission Reductions and Carbon Emission Reductions.
What else is BP doing to offset its carbon emissions?

The world’s rising demand for energy is a real opportunity to expand our business and deliver higher returns for our investors. But as we grow, our net operational emissions won’t – and we will help others to curb their emissions.

 

We will deliver this commitment by reducing emissions in our operations, improving our products and services, and creating low carbon businesses. By setting targets and aims – and sharing them – others can monitor our progress. We’ll review these regularly so we can keep them up-to-date with changes in our portfolio, protocols and other factors.

 

Find out more about our low carbon ambitions.

Do you calculate all emissions, including those created during the production and refining process?
We calculate carbon emitted from the combustion of liquid fuel (petrol and diesel). Once you opt in to ‘Drive Carbon Neutral’ via BPme, you can choose to offset the carbon emissions from fuel you have purchased through the BPme app. You can also choose to offset additional fuel purchased outside of the app. Fuel emissions are calculated using annual fuel consumption and IPCC emissions factors.
Support for technical issues
My phone or app froze/died during the transaction. What happens now?

This depends on which stage of the process you have reached.

 

If you have already pumped your fuel, the BPme app will attempt to reconnect and complete the transaction. If the transaction cannot be processed, we will contact you to arrange an alternative way to for you to pay.

 

If BPme has advised that your pump is unlocked you will be able to pump your fuel and you should receive a receipt. You can check the pump transaction on your phone when it’s recharged or has reconnected – but if you’re not sure or would like to check, please go into the store and a customer service representative will assist you.

 

If you have any questions about this process, please contact BP on 1300 1300 27 or at AUcustcare@bp.com

When I log in I only get a blank white or green screen. How do I fix it?

If you get a blank white or green screen you can try closing BPme and starting it again. Make sure your phone has an active internet connection.

 

Please note, in some instances if you have a weak connection it may take up to 15 seconds before the login screen is visible.