Frequently asked questions: BPme

About BPme

How do you use the BPme app?
Can I use my BP Plus card on the BPme app?
I don’t have a BP Plus card, can I use BPme?
When I arrive at a BP fuel station, what do I need to do to use BPme?
My BPme app is not working, what do I do?
Can I check fuel prices on my BPme app?

Eligibility

How do I know which BP sites I can use BPme at?
Can BPme be used at non-BP petrol stations?
Is BPme available to everyone?

Setting up BPme

How do I download the BPme app?
How do I register for BPme?
What is the SMS authorisation code?
What do I need to do to create a valid password?
What is my PIN?

Payment methods: MasterCard, Visa, Amex and PayPal

Why is BPme charging me $1 when I fill up?
Why is my nominated card not working?
Does BP store or view my payment card details?

Paying for fuel

What if I choose the wrong pump, can I cancel the transaction?
How can I use the app if I can’t use my phone at the pump?
How do I view the receipts for my transactions?
I have selected the wrong pump and paid for someone else’s petrol, can I get a refund?
My payment has been declined and fuel has been dispensed. What do I do?
My app tells me ‘something went wrong’ when I try to log in. What do I do now?
Why are you charging me an extra $3?
How long does it take to unlock my BPme app after making payment?
How will BP staff know I have paid for my fuel?

Rewards

Can I claim Velocity points with BPme?

Support for technical issues

My phone or app froze/died during the transaction. What happens now?
When I log in I only get a blank white or green screen. How do I fix it?