FAQs

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

We are rolling out rapid charging infrastructure across our network with power outputs from 75KW, being upgraded to 150KW. We have higher output installations in our plans.

 

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

Absolutely! Each of our charging points have two connectors and can accommodate simultaneous charging! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.

In short, it depends. The speed of charging is determined by the power of the charge points (50kW, 75kW or 150kW), but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.

No, we have you covered! Each of our charging points have two connectors! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.

The speed of charging is determined by the power of the charge points (50kW, 75kW or 150kW), but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.

Initially our chargers will be powered by electricity from the grid, but at the same time we’ll be buying large scale generation certificates that provide investment into renewable electricity generation, for every kW of electricity used by our chargers.

Of course! Our charging points are carefully designed to keep everyone safe while you’re charging your EV.

Each of our convenience store locations have Emergency Stop (e-stop) buttons designed to isolate equipment in the event of an emergency on site. If you, or one of our staff, see an emergency unfolding, the e-stop can pressed to minimize risks to people on site.

All payments are managed through the bp charge app. Simply add a payment method in the app, such as a credit card, Apple Pay, Google Pay or Paypal. Once your session is finished, you will receive a digital receipt to your email.

Yes, you can only charge your vehicle via the phone app at this stage. We are working on developing alternative payment methods to provide you with additional options.

Whenever you add a new payment method, there is a $10 pre-authorisation charge to confirm if the payment method is valid and to protect our customers from fraudulent activities. Once confirmed, it will be refunded to you in up to 5 days, depending on your bank.

bp charge will aim to be market competitive, with our pricing to reflect our offer and our charging speeds. 

 

Our initial pricing will be $0.70 per kWh with our 75 kW charging points.

 

That reflects the initial installation of bp EV rapid charging points, which have an initial charging speed of 75kW, with the capacity to be upgraded to 150 kW.

You don’t need a membership or subscription to pay for your charge. All you need is the bp charge app to activate, recharge and pay. Download on the Google Play or Apple store today.

If you have an issue with your charge or your payment, call our support line on 0800 002 788 or utilise the “Contact Us” link at the bottom of your “charging session receipt” email.

You’ll be able to find a bp charge station through the bp charge mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).

You’ll be able to find a bp charge station through the bp charge mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).

You can find all our available charging points through our live map on the app. You can also sign up to our newsletter and stay on the pulse with new site openings through our website.

Unfortunately, we are currently unable to offer AASF loyalty programs for EV charging. However, we are constantly working on improving our program and will continue to develop this offer.

Yes, the min operating systems are below 

• Android Lollipop
  
• iOS 11