FAQs

We are rolling out rapid charging infrastructure across our network with power outputs from 75KW, being upgraded to 150KW. We have higher output installations in our plans.

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

Some vehicles lock the charge connector into the charging port to prevent unauthorised tampering. 

Here are some tips if you're having trouble disconnecting your car after you've finished charging:

1. Check the charger's digital screen to ensure the charge session has finished. Stop the session via the app or by using the "stop charge" button on the unit.

2. Press the stop charge or release cable button on your vehicle infotainment screen or vehicle charging socket.

3. Try locking and unlocking your vehicle using your keys.

4. Check whether your vehicle has an emergency cable release feature. You will find details of this in the vehicle manual from the manufacturer.

5. Call your vehicle manufacturer to provide over the phone or roadside assistance.

If none of the above works, please call our 24/7 customer service team on 0800 002 788, and we'll do our best to help.

bp charge will aim to be market competitive, with our pricing to reflect our offer and our charging speeds. 

Always check the bp charge app for the most up-to-date charging prices. Pricing may vary between bp charge locations.

Yes, the min operating systems are below 

• Android Lollipop
  
• iOS 11