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FAQs

Find answers to all your EV charging questions here

Charging

Is my vehicle compatible with bp EV chargers?
Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.
What type of chargers do bp EV charging use?

We are rolling out rapid charging infrastructure across our network with power outputs from 75KW, being upgraded to 150KW. We have higher output installations in our plans.

 

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

Can two cars charge at once?
Absolutely! Each of our charging points have two connectors and can accommodate simultaneous charging! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.
How long does it take to charge?
In short, it depends. The speed of charging is determined by the power of the charge points (50kW, 75kW or 150kW), but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.
Do I need my own charging cable?
No, we have you covered! Each of our charging points have two connectors! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.
Why isn’t my car charging as quickly as I expect?
The speed of charging is determined by the power of the charge points (50kW, 75kW or 150kW), but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.
Does bp EV charging use green power / green electricity?
Initially our chargers will be powered by electricity from the grid, but at the same time we’ll be buying large scale generation certificates that provide investment into renewable electricity generation, for every kW of electricity used by our chargers.
Is it safe to charge whilst petrol pumps are in use?
Of course! Our charging points are carefully designed to keep everyone safe while you’re charging your EV.
What is the Emergency Stop button?
Each of our convenience store locations have Emergency Stop (e-stop) buttons designed to isolate equipment in the event of an emergency on site. If you, or one of our staff, see an emergency unfolding, the e-stop can pressed to minimize risks to people on site.
How do I charge?
Firstly, download the bp EV charging app from the Apple or Google Play store and add a payment method. Then, simply plug the connector into your vehicle’s charge socket and activate the charge within the app. If you need some support, speak to our store staff, call support on 0800 002 788 or email us at evdriversupport@bp.com.
How do I pay?
All payments are managed through the bp EV charging app. Simply add a payment method in the app, such as a credit card, Apple Pay, Google Pay or Paypal. Once your session is finished, you will receive a digital receipt to your email.
Do I need the app to charge my car?
Yes, you can only charge your vehicle via the phone app at this stage. We are working on developing alternative payment methods to provide you with additional options.

Technical

What charging speeds are available at bp EV charging?
We are launching with charging points with a charging speed of 75kW, to be upgraded to 150kW in the near future.

Payment

Can I use bp fuel card to pay?
Not yet. We are exploring how we can integrate bp plus payment methods into our EV charging offer to help you as you transition your own fleets to electric.
How much does it cost?

bp EV charging will aim to be market competitive, with our pricing to reflect our offer and our charging speeds. 

 

Our initial pricing will be $0.70 per kW with out 75 kW charging points.

 

That reflects the initial installation of bp EV rapid charging points, which have an initial charging speed of 75kW, with the capacity to be upgraded to 150 kW.

Is there a memberships/subscription?
You don’t need a membership or subscription to pay for your charge. All you need is the bp EV charging app to activate, recharge and pay. Download on the Google Play or Apple store today.

Support

Who do I contact if something goes wrong with my charge?
Customer support is available 24/7 and can be contacted on 0800 002 788, or through email at evdriversupport@bp.com.
What if I have an issue with a payment or want a refund?
If you have an issue with your charge or your payment, call our support line on 0800 002 788 or utilise the “Contact Us” link at the bottom of your “charging session receipt” email.
How do I find a bp EV charging station?
You’ll be able to find a bp EV charging station through the bp EV charging mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).

App

Can I check charger availability status before I arrive?
Absolutely! Our mobile app provides real-time status of our charging network, whether a charger is in use, available or in maintenance is something you can see straightaway.
Which locations are having bp EV charging points installed?
You’ll be able to find a bp EV charging station through the bp EV charging mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).
How do I keep updated on any new charging points?
You can find all our available charging points through our live map on the app. You can also sign up to our newsletter and stay on the pulse with new site openings through our website.
Can I use my loyalty card?
Unfortunately, we are currently unable to offer AASF loyalty programs for EV charging. However, we are constantly working on improving our program and will continue to develop this offer.
Is there a min operating system for my phone?

Yes, the min operating systems are below 

  • Android Lollipop
  • iOS 11