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FAQs

Find answers to all your EV charging questions here
Sections
Charging
Technical
Payment
Support
App
Subscriptions
bp charge offer

Charging

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

We are rolling out rapid charging infrastructure across our network with our sites offering power outputs up to 75kW and 150kW depending on location and charger.

 

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

Absolutely! Each of our charging points have two connectors and can accommodate simultaneous charging! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.
In short, it depends. The speed of charging is determined by the power of the charge points, but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.
No, we have you covered! Each of our charging points have two connectors! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.
The speed of charging is determined by the power of the charge points, but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.
Of course! Our charging points are carefully designed to keep everyone safe while you’re charging your EV.
Each of our convenience store locations have Emergency Stop (e-stop) buttons designed to isolate equipment in the event of an emergency on site. If you, or one of our staff, see an emergency unfolding, the e-stop can pressed to minimize risks to people on site.
How do I charge?
Firstly, download the bp charge app from the Apple or Google Play store and add a valid payment method. Then, simply plug the connector into your vehicle’s charge socket and activate the charge within the app or by tapping your bp charge card on the RFID reader on the charger. Then stop the charge via the app or charger. Please note that a one-off registration is required to use your bp charge card. If you need some support, speak to our store staff, call support on 0800 002 788 or email us at evdriversupportNZ@bp.com.

Some vehicles lock the charge connector into the charging port to prevent unauthorised tampering. 

Here are some tips if you're having trouble disconnecting your car after you've finished charging:


1. Check the charger's digital screen to ensure the charge session has finished. Stop the session via the app or by using the "stop charge" button on the unit.

2. Press the stop charge or release cable button on your vehicle infotainment screen or vehicle charging socket.

3. Try locking and unlocking your vehicle using your keys.

4. Check whether your vehicle has an emergency cable release feature. You will find details of this in the vehicle manual from the manufacturer.

5. Call your vehicle manufacturer to provide over the phone or roadside assistance.


If none of the above works, please call our 24/7 customer service team on 0800 002 788, and we'll do our best to help.

All payments are managed through the bp charge app. Simply add a payment method in the app, such as a credit card, Apple Pay, Google Pay or Paypal. Once your session is finished, you will receive a digital receipt to your email.
Yes, you can only charge your vehicle via the phone app at this stage. We are working on developing alternative payment methods to provide you with additional options.
Whenever you add a new payment method, there is a pre-authorisation charge to confirm if the payment method is valid and to protect our customers from fraudulent activities. Once confirmed, it will be refunded to you in up to 5 days, depending on your bank.

Technical

What charging speeds are available at bp charge?
Depending on location, our charge points can offer up to 75kW or 150kW. You can view all charger speeds by location via the bp charge app.

Payment

Can I use bp plus to pay?
Yes you can! See how you can enable EV charging onto your bp plus account by visiting our ‘EV Charging for bp plus’ webpage here.

bp charge will aim to be market competitive, with our pricing to reflect our offer and our charging speeds. 

 

Always check the bp charge app for the most up-to-date charging prices. Pricing may vary between bp charge locations.

You don’t need a membership or subscription to pay for your charge. All you need is the bp charge app to activate, recharge and pay. Download on the Google Play or Apple store today.

bp charge card (RFID)

What is a bp charge card?

A bp charge card is an RFID card that can be used to start EV charging sessions across our charging network. 

 

You need to have the latest version of the bp charge app, have a valid payment method saved (debit or credit card only) and have registered your bp charge card before you can start using it.

 

Please note that this is not a payment card.

You can order a card through the bp charge app, within the account settings. Please ensure that your address details are correct and that you have a valid payment method saved. You can also order a bp charge card, by phoning up our support team on 0800 002 788. Your bp charge card will be delivered to your saved address and will take up to 5-10 working days to arrive. 
The cost of a bp charge card is $5.00 NZD, which will be charged to your saved in-app payment method.
To register your bp charge card enter your 14 digit card ID into the bp charge app account settings. Your ID can be found on the back of your bp charge card. 

To use your bp charge card, you need to have a valid payment method, debit card or credit card, saved to your account settings within the bp charge app. This payment method will be used when you charge your vehicle at one of our bp charge locations. 

 

Please note that Apple Pay and Google Pay cannot be used with the bp charge card. 

If your bp charge card is lost or stolen, please let us know as soon as possible by calling our support team on 0800 002 788 or by emailing us on evdriversupportNZ@bp.com. Our customer care team will remove your bp charge card from your account. Alternatively, you can remove the card yourself within the bp charge app. You can request a new card either through the bp charge app or by calling our support team. The cost of a replacement card is $5.00 NZD and will be charged to your saved payment method. While you wait for your new card to arrive, you can continue to charge across our network with the bp charge app.

Support

Who do I contact if something goes wrong with my charge?
Customer support is available 24/7 and can be contacted on 0800 002 788, or through email at evdriversupportNZ@bp.com.
If you have an issue with your charge or your payment, call our support line on 0800 002 788 or utilise the “Contact Us” link at the bottom of your “charging session receipt” email.
You’ll be able to find a bp charge station through the bp charge mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).
Simply visit bpcharge.nz/driver-portal to start, stop and monitor your charging session on our web-based portal in the event your bp charge app is not working as expected.Otherwise please contact bp charge customer support at evdriversupportNZ@bp.com or call 0800 002 788 for 24/7 assistance.

App

Can I check charger availability status before I arrive?
Absolutely! Our mobile app provides real-time status of our charging network, whether a charger is in use, available or in maintenance is something you can see straightaway.
You’ll be able to find a bp charge station through the bp charge mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).
You can find all our available charging points through our live map on the app. You can also sign up to our newsletter and stay on the pulse with new site openings through our website.
Unfortunately, we are currently unable to offer loyalty programs for EV charging. However, we are constantly working on improving our program and will continue to develop this offer.

Yes, the min operating systems are below 

  • Android Lollipop
  • iOS 11

Subscriptions

How do I subscribe?
Simply navigate to the “Subscriptions” screen within the Account section of the bp charge app and click “Subscribe”. 
Yes, you can cancel anytime in the bp charge app. You will continue to receive your subscription plan benefits until the end of your billing period.
If you already have a payment method loaded in the bp charge app then you can choose to use it. You can also easily add your preferred direct debit payment method when you subscribe. Please note that we only accept Credit/Debit cards as a preferred direct debit payment method. You can continue to pay for your charging sessions with PayPal, Apple Pay or Google Pay if you wish.
You are billed as soon as you subscribe to the plan and can immediately access the subscription plan benefit/s. You will be billed monthly thereafter based on the date you joined.
Find your next billing date in the bp charge app under the Account section, on the subscription details screen. You will be billed on the same date of each month.
You will receive your subscription plan benefit/s at any bp charge location. Your subscription plan will be visible on all “Location” and “Station” screens in the bp charge app.
You can see if your subscription plan benefit discount has been applied during and after the completion of any charging session within the bp charge app – on the session details and transaction details screens.
Yes! You can see how much you’ve charged, spent and saved each current billing period in the bp charge app. Go to the account settings section and select your subscription details screen.
No, there is no limit to how much you can charge and receive the subscription benefit discount unless otherwise stated when signing up for your Subscription.
Yes! You can share your subscription benefits with direct family members or anyone that lives in your household when using your bp charge account. We do not condone the sharing of account credentials beyond your household and you are liable for any misuse as per the bp charge Terms and Conditions.
You will need to cancel your existing subscription plan and subscribe to the new plan. You will be charged for the new plan and a new billing period will start for your new subscription plan. You will receive the benefits for the new subscription plan immediately. Note you will not be refunded for any remaining benefit period still active on your existing plan once subscribed to a new plan.
You will always receive the highest subscription plan discount you are eligible for. Any other discounts cannot be applied in conjunction with, or instead of, your subscription benefit discount.

bp charge offer

bp charge customers with an eligable Contact residential electricity account. Please refer to Contact bp charge offer terms and conditions for more information.

If you cancel your eligible Contact energy account, you will no longer be eligible for the bp charge Contact offer, and it will be removed from your bp charge account. You will still be able to use the discounts until your ‘next billing date’ which is shown in the bp charge app. After that date, you will no longer have access to the ‘bp charge offer’ discounts, the discount and subscription plan will be removed from your bp charge account. This does not impact any other subscriptions you may have with bp charge.

 

Please refer to contact bp charge offer FAQS for more information.

Simply be an eligible Contact customer with a residential energy account, then click the link on the Contact offer page to sign up and follow the prompts. If you are a new bp charge customer, you will be prompted to make a bp charge account. Existing customers will need to use the same email address registered to their Contact and bp charge account to link their accounts. Once your accounts are linked you will receive email confirmation.

Follow the below steps once you’ve downloaded the bp charge app:

  1. ‘Login;
  2. Select ‘I forgot my password’ and follow the prompts to set one up.

If you’re still having problems, please contact our friendly customer care team on 0800 002 788 or email evdriversupportNZ@bp.com

If you used the same email address registered with your bp charge account and Contact account, it’ll be added to the same account after you sign up. 


If your bp charge account is registered with a different email address, you can change your email in the bp charge app before you sign up for the Contact offer. Then complete the online sign-up form with Contact.

Check if you have received a confirmation email from bp charge – this confirms if sign up was successful.


If you already have a bp charge account before signing up for the offer and you can’t see the subscription in your existing account, that might be because the email on your bp charge account does not match the email address on your Contact account. In this case a new bp charge account is created.


If you are having issues, please email or call our customer care team on 0800 002 788.

You can opt-out of the offer by ‘unsubscribing’ in the bp charge app, or contact our friendly customer care team on 0800 002 788, or email evdriversupportNZ@bp.com.


Once you opt out of the offer, it will be removed from your bp charge account. You will still be able to use the discounts until your ‘next billing date’ which is shown in the bp charge app. After that date, you will no longer have access to the ‘bp charge offer’ discounts, the discounts and subscription plan will be removed from your bp charge account. This does not impact any other subscriptions you may have with bp charge.


If you change your mind at a later date – you can sign back up to the offer by following the link above and completing the form.


Please refer to contact bp charge offer FAQs for more information.