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Kerbside convenience

Release date:
29 March 2022
Our convenience business is constantly expanding and adapting as our customers’ needs change. From home deliveries to checkout-free tech, here is a regular update of what’s happening in this fast-moving sector

In 2021

Our convenience business delivered a record $1.5 billion gross margin in 2021 – more than 20% growth in two years. 

 

By 2025

We aim to increase our customer touchpoints from around 12 million a day in 2021 to more than 15 million.

By 2030

We aim to nearly double our 2019 EBITDA across our convenience and mobility businesses; at the same time, doubling our strategic convenience sites around the world from 1,600 to around 3,500.

 

Latest news in redefining convenience

Going global with Uber Eats

All the favourites from in store available for delivery to your door, as bp becomes the first convenience retailer to team up with Uber Eats on a global level. 

 

The first 120 bp UK sites are set to be live on the delivery app by the end of June with everyday essentials and our Wild Bean Cafe menu available for rapid delivery. 

 

In three years, bp aims to have more than 3,000 retail sites on the delivery platform, including growing in existing markets: Australia, New Zealand, Poland, South Africa and the west coast of US. Sites in the eastern US will also be added to the app for the first time this year, with plans to launch in other European markets from 2023. 


Our existing home delivery service is already popular. In the US, shoppers spend two-three times what they would usually in store. Popular items include energy drinks, ice creams and salty snacks.

 

In the UK, busy customers are using the service for must-need grocery items, such as milk, bread and bananas. 


bp and Uber already work together on next-generation mobility, with bp providing electric vehicle charging for Uber’s ride-hail drivers in some markets. 

 

Find out more in the full press release.

Extending our winning partnership with M&S

bp and M&S Food have extended their convenience agreement until at least 2030, aiming to build on the ‎success of the two companies’ 16-year collaboration and work together to evolve the forecourt offer as customers’ ‎behaviour changes over the next decade.‎

 

The pair first teamed up in 2005 to introduce M&S Food stores at bp retail sites in the UK and ‎transformed the market by offering a range of fresh, quality food for the customer on ‎the move. M&S Food is now available at almost 300 bp-operated sites across the country.

 

‎“bp’s partnership with M&S Food has led the way in the UK and we aim to continue ‎to innovate and grow to meet our customers’ needs,” says bp Alex Jensen, senior vice president for mobility and convenience, ‎Europe and Southern Africa.

 

Find out more about how the partnership has helped to change the way we shop in our feature article.

Improving the customer experience with checkout-free tech

We’re aiming to make the customer experience even more convenient with two trials of checkout-free tech at our convenience stores in the US. 

 

We’ve teamed up with Silicon Valley start-up Grabango to pilot checkout-free shopping at 10 Amoco and ampm locations in Pennsylvania and California. The technology allows shoppers to skip the line altogether and save time. There’s no need to scan shopping on the way out; payment is automatic and contactless.

 

And we’re piloting Mashgin’s instant, touchless self-checkout technology – the fastest in the world – at four ampm stores in California’s Bay Area.

 

Powered by AI, it uses computer vision to scan items for purchase instantly. Customers simply place their items on Mashgin’s tray, pay electronically, and can be on their way in as little as five seconds.

 

“This is a small step for now, but with great potential to transform an entire network in future,” says Emma Delaney, executive vice president, customers & products.

Latest news in growth markets

Launching Wild Bean Cafe in India

India became the latest country in our global Wild Bean Cafe network, when we opened our first Jio-bp mobility station in Mumbai in 2021 – tapping into the growth potential of this market.  

 

As well as the brand’s signature coffee, WBC in India offers a range of tasty snacks and beverages tailored with a distinct local flavour, including masala chai, samosas and paneer tikka rolls.

 

Part of our joint venture with Reliance Industries, the Jio-bp network offers customers a wealth of other products and services, including additivized fuels, Castrol Express oil changes and EV charging. 

 

Find out more about what’s on offer at the mobility station.

Taking full ownership of Thorntons in the US

bp has grown its presence in the well-established US convenience market, with the acquisition of the majority share of Thorntons in 2021.

 

The deal sees bp become a leading convenience operator in the Midwest, thanks to the brand’s 208 owned and operated locations across six states, including Kentucky, Illinois, Indiana, Ohio, Tennessee and Florida.

 

David Lawler, chairman and president, bp America, said: “We have a proud history of high-quality retail brands across the country. Incorporating Thorntons into our business combines their customer-first culture with our existing US retail network and will help us to deliver our convenience strategy of offering customers what they want, where and when they want it.”

 

Find out more in the full press release.

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