BP Rewards

INTERPRETATION AND DEFINITIONS

1.  clause headings have been inserted for purposes of convenience only and shall not be used in the interpretation of this agreement.       
2.  unless the context clearly indicates a contrary intention, any reference to – 
   1.  one gender shall include the other genders.
   2.  a natural Person.
   3.  the singular shall include the plural and vice versa.
3. the following words shall, unless the context clearly indicates a contrary intention, bear the following meanings –
   1. “bp” means bp Southern Africa proprietary limited, an entity incorporated in accordance with the laws of the Republic of South Africa, with registration number 1924/002/602/07.
   2. “Card” means the loyalty card provided by bp to Rewards Members to be used for the purpose of, inter alia, activities contemplated in the Terms.
   3. "Eligible Product” means any products or services as defined in Terms and Conditions.
   4. “Payment24” means Payment 24 Group (Proprietary) Limited, an entity incorporated in accordance with the laws of the Republic of South Africa, with registration number 2017/215391/07.
   5.  “Personal Information” means information relating to an identifiable, living, natural person as defined in POPIA.
   6. “POPIA” means the Protection of Personal Information Act, 4 of 2013. 
   7. “Programme” means the loyalty card programme in terms of which the Rewards Members will receive Rewards when they purchase from bp certain goods contemplated in the Terms and as regulated by this agreement as may be amended from time to time. 
   8.  “Rewards” means the benefits, goods, discounts, cash etc. which are earned by, and accrue to, Reward Members from time to time in terms of the Programme. 
   9. “Rewards Member” means a natural person who is a member and has accordingly registered to participate in the Programme;
   10.  “Service Stations” shall mean bp Service Stations using payment terminals linked to payment and/or reporting systems used or to be used by bp for the purpose of the Terms and situated within the Republic of South Africa;
   11. “Smart Shopper” means the loyalty programme administered by Pick ‘n Pay Retailers (Proprietary) Limited for Transactions at Service Stations;
   12.  “Terms” means these terms and conditions (together with any annexures hereto) as it may be amended, supplemented, varied or novated in accordance with its terms from time to time; and 
   13. “Transactions” means the purchase of Eligible Product/s at participating Service Stations by Reward Members, as recorded by the use of the Cards issued to those Reward Members during such purchases.
   14. “Eligible BP Rewards: Multi-Driver Account” Means BP Rewards customers who registered as a BP rewards multi-Driver holder, which allows the fleet owner and the member cards (Child cards) to earn BP Rewards on fuel and BP Express shop purchases. They are not registered on any other fleet program such as Fleet move etc. They should not be earning a fuel rebate in another fleet program.
   15. “Child card” refers to fleet cards loaded under the main BP Rewards Multi-Driver Account.

PROGRAMME

1. The Programme is owned by bp. Rewards Members earn and redeem Rewards for any Eligible Product at participating Service Stations in accordance with the rules and provisions set out in these Terms.
2. bp has the right, in its sole and absolute discretion to change the Terms of the Programme without prior notification to the Rewards Members. The Rewards Members shall have no recourse against bp for any such change of the Terms. bp can enforce any changes that may result in a decrease or total loss of the amount or value or expiration of Rewards at any given time now or in future. This would not apply to the balance of points earned prior to any such change.
3. The Rewards Member is responsible for being knowledgeable of the Terms and any changes thereto and the Programme. The most current version of these Terms will be available on the website www.bprewards.co.za and will supersede all previous versions of this Programme.
4. Any inquiry or concerns in relation to the Programme, Rewards, or the Terms must be channelled through the bp helpdesk at 0860 222 166 or via email CustomercareLoyalty@bp.com

PARTICIPATION

1. Participation in the Programme by the Rewards Member is free and voluntary. By participating in the Programme, a rewards Member agrees to be bound by the Terms set out herein.
2. Membership is open to all natural persons. Juristic persons and artificial Persons (whether incorporated or otherwise) are not eligible to be Rewards Members. 
3. A Rewards Member must be at least 18 years old and live in South Africa to participate in the Programme.
4. A person (“Applicant”) may elect to become a Rewards Member in the Programme through the following registration channels:
   1. Via website by visiting www.bprewards.co.za
   2. Via QR CODE Registration (for those who are able to scan the QR code at the back of the Card)
5. An Applicant shall be required to provide his card number and Personal Information, including, without limitation, identity number, name and surname, date of birth, mobile number and email address to create a membership account. Any changes to such information after successful registration can be updated via the website and can be channelled through bp helpdesk. All Personal Information shared within the context of the registration and membership to the Programme shall be treated as confidential and shall only be processed for the sole purpose of the Programme; in accordance with POPIA. An Applicant is precluded from obtaining and retaining multiple membership accounts. A Rewards Member must register only one account which shall be used for Transactions. Fleet account customers will be able to create a BP Rewards: Multi-Driver Account for multiple cards (Child cards) by contacting the bp call centre for assistance.
6. Should a Rewards Member be found to be using multiple membership accounts and not regarded as a BP Rewards: Multi-Driver Account user, bp shall have the right to forthwith terminate the membership of the Rewards Member and prohibit them from participating in the Programme.
7. bp shall procure the consent of the Rewards Member to allow for promotional and marketing material related to the Programme to be sent by means of SMS and/or Email. A Rewards Member may also elect to opt out of the receipt of any such promotional or marketing material.
8. bp reserves the right to terminate or cancel membership of Rewards Members for the following reasons, which are not exhaustive:
   1. The Rewards Member has committed breach of any of the Terms.
   2. The Rewards Member has misused or abused the Programme; or
   3. The Rewards Member has performed fraudulent Transactions.
9. The Rewards Members may cancel their membership at any time by contacting bp helpdesk. Any unused points shall be forfeited and shall not be capable of conversion into cash.
10. In the event of theft or loss of a Card, a Rewards Member may then replace the Card with a new one by going to any participating Service Station to pick up a new card then contacting the bp helpdesk to replace the Card and block the lost/stolen Card.
11. Only non-registered Cards can be used to replace existing card linked to account.
12.  The Card is owned by bp. The Card is not transferrable. The Card is solely for the purpose of the Programme. The Rewards Member understands that the Card is not a credit card or charge card. The Rewards Member shall hold bp harmless against any unauthorised transactions or redemption of points brought about by the failure of the Rewards Member to register the Card or sharing of user account password and or card pin etc. and/or any other proprietary information of which bp has no knowledge or sight.
13. The BP Rewards card that is swiped at the time of transaction is the card that earns cashback rewards. bp will not be able reverse incorrectly swiped BP Rewards card or credit another BP Rewards cards with cashback for a transaction.
14. The membership in the Programme shall automatically be renewed annually as long as the account is active, or until such time when bp discontinues the Programme. 
15. Points will not expire for all active Rewards Members. Active Rewards Members are those who have done at least one earn/redeem transaction in the past 3 months. All Rewards Members who have not done any earn/redeem transaction with their Card for more than 3 months is considered inactive.
16.  Unused points of inactive Rewards Members will expire 12 months after the date of issue.
17. The Rewards cannot be sold and cannot be transferred by the Rewards Members.
18. The Rewards Member shall be responsible for keeping the password associated with the card confidential and secure. Should a Rewards Member have the Card stolen or lost, or password, or pin forgotten or believe either of its login details or security to have been compromised or made subject to unauthorised access, the Rewards Member must notify the bp helpdesk immediately. bp shall not be liable for any loss or damage suffered by the Rewards Member in such instances involving comprised security at the behest of the Rewards Member. 
19. bp shall not be liable for:

a. Any unauthorised change or unauthorised use of the account through the Card.

b. The inaccuracy of points on the account, resulting from failure of the Rewards Member to notify bp of any discrepancies through the bp helpdesk.

c. Any loss, stolen or deterioration of Rewards upon receiving the Rewards.

d. Lost or stolen Cards and delay in replacement thereof.

bp Eligibility Transaction Criteria and transaction Limits

1. Please note that an Individual Rewards Member cannot earn Rewards if the Rewards Member is a bp Fuel Master, Fuel master Plus, Masana Fuel Card, Fuel Master Card and Masana Contracted Fleet Move customer and paying using one of these payment types when fuelling at participating Service Stations. As such, these are considered to be non-Eligible Transactions for the purposes of the earning of Rewards.
2. bp reserves the right to amend the list of Eligible transactions accepted at Service Stations for the purposes of earning and/or redeeming of Rewards.
3. The following are daily limits applicable to Rewards:      

(a) A Card may not be swiped or transact at participating Service Stations more than 5 (five) times in a day (the transaction limit applies irrespective of whether the transaction relates to earning or redeeming points at participating bp Service Stations). 

(b) Points may be earned up to a maximum of 200l (two hundred litres) per transaction.

(c) Points on fuel purchases may only be earned up to a maximum upper limit per card of 500l (five hundred litres) per day.

(d) The minimum Rewards that may be redeemed by a Rewards Member related to Eligible Products at participating Service Stations is a Transaction of an amount of R20 (twenty Rand). Redemption of points is effective from 1 October 2024.

(e) The maximum daily value of Rewards that may be redeemed by a Rewards Member in respect of Eligible Products at participating Service Stations is Transactions to the value of up to R3000 (Three Thousand Rand).                                                                                                                                   

BP Rewards: Multi-Driver Account

1.  Eligible BP Rewards fleet account customers who would like to create a BP Rewards: Multi-Driver Account for their fleet vehicles can simply collect BP Rewards physical cards at any BP service station and contact the BP Rewards customer care on 0860 222 166 or E-mail CustomercareLoyalty@bp.com. Provide details such as Name, ID and company details. Complete their profile detail on the BP Rewards website.
2. The main BP Rewards: Multi-Driver Account owner will have the ability to earn and redeem BP Rewards for fuel and purchases in BP Express stores however the individual fleet card (child card) members will ONLY be allowed to earn BP Rewards. (The coffee loyalty offer stamps will also go to the multi-driver owner's account as well as the bonus coffee rewards.)
3. The main BP Rewards: Multi-Driver Account owner can update their fleet members details at any point in time by simply contracting BP Rewards customer care on 0860 222 166 or E-mail CustomercareLoyalty@bp.com
4. The Eligible transaction criteria for individual BP rewards members still apply on a child card level set up on the Main BP Rewards: Multi-Driver Account holder profile. BP Rewards: Multi-Driver Account owners are those that pay the full pump price and are not receiving any BP Rebates from any other BP Fleet offering such as bp Fuel Master, Fuel master Plus, Masana Fuel Card, Fuel Master Card and Masana Contracted Fleet Move customers.
5. A physical BP Rewards card must be swiped per transactions for BP Rewards: Multi-Driver Account Fleet accounts and child cards. Virtual cards scanning is prohibited.

Earning bp Rewards with other bp loyalty Partners

• Rewards Members can earn Rewards and Smartshopper points by simply swiping the BP Rewards Card followed by the Reward Member’s Smart Shopper card.
• Rewards Members can earn Rewards and Discovery Vitality Drive Rewards by simply swiping the BP Rewards Card followed by their Discovery Vitality Drive Rewards card.
• Rewards Members are not able to earn Smart Shopper points and Discovery Vitality Drive Rewards on the same transaction.
• Rewards members can earn Nedbank Greenbacks for transactions by simply swiping your Nedbank Greenbacks cards at payment.
  

Earning bp Rewards points

1. Earned points are recorded in the card of each Rewards Member through the Point-of-Sale Machine (Card Machine). Rewards Members must present the physical Card or their virtual card from their Android/ IOS wallet for every Transaction of any Eligible Product to earn Rewards.
2. Rewards Members shall earn a minimum denomination of 20 points based on the Litres or amount purchased of fuel. No partial points shall be issued. Calculation shall be rounding down the purchase litres prior to its conversion point/s.
3. Rewards Members can earn up to 1% cashback on selected items purchased at bp Express stores (inclusive of Castrol Lubricants)
4. Rewards Members will not earn Rewards on the following value add items - Tobacco products, cigarettes, municipality services, Local and Global Airtime and data, Ringas, Electricity, gaming (Lotto, Hollywood bets) vouchers, Blu vouchers, Lifestyle vouchers, Bill payments, international money transfers, MTN Momo, Long distance and commuter bus tickets, Events ticketing, and OTT vouchers.
5. bp reserves the right to monitor the account for any fraudulent or suspicious activity; misrepresentations; failure to adhere to the Terms; or inactivity for a period exceeding a period of one year. bp shall have the right to close, suspend or freeze the Rewards Member’s account immediately and prohibit the earning of Rewards. bp reserves the right to take any necessary remedial or legal action as a result of fraudulent or suspicious activity on the Card.

Redeeming bp Rewards

1. The Rewards are the benefits for which Rewards Members accumulate points from transactions.
2. The Rewards can be redeemed or used as payment at participating Service Stations, Points can be used to pay for Eligible Products such as Fuel and Convenience Retail Products (bp Express) and Castrol Lubricants purchases.
3. bp has the right to adjust the minimum value of points needed for a redemption transaction, and to change the rewards according to the equivalent points without the consent of the Rewards Members.
4.  bp has the right to refuse refunding any Rewards on any returned item if bp has a reason to believe that there were fraudulent transactions or any mistake in recording of the accumulated points.
5. bp is not liable for:

a. Any item that is not available for any reason.

b. Failure to inform the member of the changes in the Terms, and the changes in the Eligible Products and services under the Programme.

c. Suspension and exclusion of the Programme.

POINTS DEDUCTION

1. bp has the right to deduct or reverse any points recorded in the Rewards Member’s account for:

a) Points that are suspicious

b) Incorrectly recorded points

c) Incorrectly recorded points due to a defective card.

OTHER BENEFITS

a) Rewards

i) Reward Members may receive mass and/or conditional offers or opportunity to earn bonus points based on qualifying transactions/activities as part of promotions, incentives, and campaigns determined by the Programme for marketing purposes, provided that such Rewards Member has opted in to receiving marketing and promotional material from bp.
 

bp will conduct analysis pertaining to purchases of bp products at participating Service Stations (i.e. transaction history) in order to provide specific personalised and relevant Rewards offers which may be of interest to the Rewards Members.
 

These can include bp or partner offers that may be temporary in nature in which the Programme has the right to modify or take down without prior notice.

ii) bp shall have the right to vary or discontinue any benefits granted under the Programme or modify the Terms.

PRIVACY POLICY

By joining the Programme, the Rewards Member agrees to the processing of Personal Information and Privacy Policy provided www.bprewards.co.za, and all its amendments thereto.

The Rewards Member consents to provide bp with the relevant Personal Information required to participate in the Programme and further consents to a reputable third party to process the Personal Information for verification purposes only.

TERMINATION OF THE PROGRAMME

1. bp has the right, in its sole and absolute discretion, to terminate the Programme at any time without notice to the Rewards Member.
2. The Rewards Member may terminate his membership at any time by contacting the bp helpdesk. The Rewards Member agrees that any unredeemed points stored in the Card shall be forfeited and the Rewards Member shall have no recourse against bp for any such forfeiture.

TRANSACTION DISPUTES

1. For disputes related to transactions, it is the Rewards Member’s responsibility to keep official receipts or records thereof.
2. Disputes must be lodged within a period of 30 days from the Transaction by contacting the bp helpdesk. The Rewards Member must submit original or photocopied receipts or transaction slips and other supporting documents (screenshots of emails, SMS notifications) that bp may require. Transaction disputes that are more than thirty (30) days from date of transaction will not be entertained or verified.

OTHER CONDITIONS

1. Failure of bp to enforce the Terms does not constitute a waiver of the Terms.
2. Any claim or disputes relating to the Programme, or the use of the Programme shall be referred directly to bp for a decision, whose decision shall be final and binding on the Rewards Member and bp’s records of all matters relating to the Programme shall be conclusive and binding on the Rewards Member.
3. These Terms shall be governed by the laws of South Africa.