Customers & products
Growing our customer business by delivering excellent products and services
In customers & products (C&P) we're innovating with new business models and service platforms to deliver the future of mobility, energy and services for our customers.
We are transforming C&P to work together as one integrated team, providing customers with excellent products and services globally. We are proud of our customer-facing global and regional businesses – Castrol lubricants, aviation fuelling, and mobility and convenience. These businesses will work hand-in-hand with our fuels supply and midstream, future mobility and solutions and customer value proposition and experience teams to maximize value and grow and develop our customer offers. Our commitment to safe and reliable operations remains unchanged. Safety will always be our core value.
Our team is committed to:
- putting the customer first – being agile and responsive to changing customer needs and dynamic markets
- focusing on growth and development of customer offers
- optimizing our fuels value chains to maximise integrated value
- contributing to reducing the carbon intensity of the products we create and sell by 50% by 2050 or sooner
- creating strategic partnerships that drive long-term value for C&P
- being digitally enabled and empowered by customer insights and data to deliver solutions.
Our vision for the customer journey of the future
“Customers are the driving force for energy products and services demand. We will unlock the power of collaborating as one customer-centric, digital and agile team, focused on meeting customers' needs and delivering products and services fit for today, and a low carbon future.”
Emma Delaney, EVP, customers & products
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Find out more about the C&P team and their strategy
Highlights
