Collaborating effectively to make a real difference to our customers
We’re known as an oil company, but our business is about more than the safe and reliable extraction of energy. We sell a huge range of products and offer a wide variety of opportunities within both BP and Castrol Lubricants. It's a global business which means that we serve millions of customers every day, both businesses and individuals. Our customer service professionals provide that all-important link between our products and services and the huge range of people and businesses that need them. Our marketing teams complete research, formulate plans and deliver communications that make our brands and products stand out. BP Retail is pioneering new ideas, to ensure customers get more of what they want – including cleaner, more efficient fuels. And our sales teams are the public face of our business, experts in promoting our brand across global markets. It’s the energy of all these people that makes a difference – especially to our customers.
Can you look at things from a customer’s perspective and deliver outstanding service?
Can you look at things from a customer’s perspective and help us deliver consistently outstanding service?
We need to provide consistently high levels of customer service, whether we’re serving a motorist in Germany, an Australian manufacturing plant or a fleet of helicopters in Aberdeen. We operate centres of excellence in customer service in Hungary, Chicago and Kuala Lumpur in Malaysia that help us achieve these goals. Our customer service professionals provide a vital link between our products and services and the huge range of people and businesses that need them. We’ve developed a world-class infrastructure to ensure we work consistently and effectively across borders. Ours is a business where efficiency counts and we work hard to deliver a service that’s as inspiring as our products. We value people who can deliver outstanding customer service. Our customer base is worldwide, so for some roles language skills are important.
Marketing – from the broadest perspective
Could you put together the global marketing plans for our newest lubricant? Or develop the strategy to increase sales of the materials used to manufacture life-saving pharmaceuticals? Could you research the market for automotive lubricants in Norway? Or analyse trade flows in Eastern Europe? These are just some of the challenging assignments undertaken by our high-calibre marketing teams. Whatever the project, you can be sure that ordinary and average don’t have a place with us. That’s because it’s the job of our marketing teams to complete research, formulate plans and deliver communications that make our brands and products stand out – and that’s no simple task. For starters, there’s information to share, cultures to navigate and time zones to keep track of. Then there’s the products themselves, as well as a very competitive global marketplace. It’s all about understanding our customers and the demand for our products. Your customer could be a German consumer looking for a cleaner fuel for their car, or a manufacturing plant in China wanting to make their process more efficient. It’s also about believing in the power of innovation. Whether the focus is on new food packaging in Canada, engine lubricants for the Russian market or marine fuel in Spain, our marketing teams keep up with our diverse product range and stay focused on the future. Our people work in areas across the spectrum of marketing, including brand marketing, channel marketing, trade and category marketing, pricing, marketing communications, digital marketing, sponsorships and analysis. Whatever your forte, BP offers an inspiring, commercially challenging, creatively exciting and ever-evolving environment with a genuine international dimension. You might be working in the UK or with one of our teams in the US, Europe or Asia. Wherever you are, you’ll help address the wide range of challenges we face. There’s no doubt that the demand for energy is growing. Could you help us keep pace by making sure we have the right products for the right customers in the right places?
Because we respect individuality within a culture of collaboration, our next big retail idea could come from you
Customers pull into one of our service stations not just to put fuel in the tank. They might want a lot more for their journey: perhaps a fresh coffee or a soft drink, a croissant or baguette, or a can of oil to be on the safe side. Or perhaps they may want to take out some money for when they reach their destination. We’ve understood motorists’ needs and changed the way people see the forecourt, making a service station stop an all-round better experience. People want convenience and most of our stations now include a shop offering food, drink and more.
Who do we need?
We’ve long been doing innovative new things in our service stations. But there’s always another great idea around the corner. We welcome the unique perspectives of all our people who work in retail, so that big idea could come from you. In the UK, we need cleaners, customer service assistants, duty managers, deputy store managers, retail store managers, and deputy and convenience store managers with a professional attitude and a knack for making customers feel special. In Australia, we offer exciting opportunities to customer service representatives, trainee store managers, assistant store managers and store managers. We also have thriving retail businesses in countries such as the US, Germany, New Zealand, Turkey, China and South Africa. We believe it’s the energy and ideas of our people that make the difference to our customers and ensure our products and services are market leaders. And whether you join us as a manager, cashier or assistant at one of our outlets, or you’re at head office developing new ideas or seeing a key initiative through, we’ll offer you a competitive package of rewards.
If you share our dedication to doing the best for customers, you can develop a long-term career within our vibrant and innovative team
In sales, we work with some of the world’s best and cleanest petroleum products; fuels that continually deliver better mileage; and lubricants that help cars, ships, aeroplanes and even the hard drives in our computers run more efficiently. Sales is all about taking responsibility for building the relationships that ensure BP’s commercial progress in the downstream environment. And whether you’re part of our petrochemicals, fuels or lubricants businesses, you’ll be part of a vibrant and innovative team that’s built on trust and cooperation – where people are focused on delivering a performance that’s second to none without compromising safety. Sales offers a wide range of career opportunities to people who share a dedication to doing the best for our customers. Our people contribute to the sale of marine and aviation fuels, our quality lubricants such as Castrol and our petrochemical products such as acetyls. They include sales administrators with any eye for detail and people who can provide efficient sales support, as well as experienced sales professionals that head large accounts or are the public face of our business – real experts who understand our products and have the dynamism and interpersonal skills to promote our brand in global markets.
Diversity and inclusion
We work as one team, bringing together people from a range of backgrounds whose different perspectives enrich our business. That’s why we value diversity and inclusion. Everyone at BP is treated fairly, with respect, and is encouraged to voice their opinion. Each member of the team knows what is expected of them and is given every opportunity to realize their potential in a pleasant, supportive and collaborative environment.